I reached out to Berkfield home after constructing a piece of furniture that had a piece of wood that was defective. I received an email back from Holly within 12 hours and she'd sorted a replacement... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I ordered a replacement dish washer front cover which was advertised on the B&Q website with dimensions of (W) 595 mm, (T) 18 mm, (H) 670mm, which is slightly misleading as the item is only 570mm in h... Ver más
La empresa ha respondido
I recently bought a mirror which came in great packaging and service. I had questions relating to the product which got answered and solved promptly and in professional manner. I would highly recomm... Ver más
La empresa ha respondido
I wasn't entirely satisfied with the purchase and wanted to return it. Holly dealt with issue very quickly and professionally, even though it was the weekend. I had confirmation of my refund the next... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Berkfield Home, we take great pride in our extensive collection of over 200,000 home, indoor, and outdoor products sourced from more than 600 reputable brands.
Información de contacto
Unit C3, Optimus Way, LE3 8JR, Leicester, Reino Unido
- support@berkfieldhome.com
- berkfieldhome.com
4,3
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Had a complaint dealt with swiftly and…
Had a complaint dealt with swiftly and professionally, got sent a refund straight away,great customer service team.
6 de julio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Julie, thank you for your positive review, this is great to hear! I will be sure to pass your feedback on to our team. If we can do anything in the future to improve our rating to a 5*. Please let us know. Many thanks, The Berkfield Home Team.
Great response time to my issue
Great response time to my issue. It was resolved quickly and efficiently.
5 de julio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi , thank you for your review, I will be sure to pass your feedback on to our team. If you do need any help in the future, please do not hesitate to contact us. Kind regards, The Berkfield Home Team.
Holly delt with the purchase that I…
Holly delt with the purchase that I made in a fully professional manner was polite in the conversation that we had in dealing with the issue I had well done berkfield home
5 de julio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Jim, thank you for your 5-star rating; we appreciate it! We are pleased that we were able to fulfil your purchase on time and that it arrived in the finest condition possible. Thank you, The Berkfield Home Team.
Absolutely horrible company
Absolutely horrible company - they sell cheap chinese crap and are purposely REFUSING TO LET ME RETURN AN ORDER - asked about 10 times to return and holly refuses to send return info - avoid this company!!!
3 de julio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi there, thank you for your review. I am sorry to hear that you are disappointed by our service. I will be sure to pass your feedback on to our team and do hope that you choose to shop with us again in the future and you feel our service has improved. Kind regards, The Berkfield Home Team.
Took a lot of time,but at last I…
Took a lot of time,but at last I received my refund.
4 de julio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Edward, thank you for your review. I am sorry to hear this however we do appreciate your feedback. Please do get in touch if we can help you in the future at all. Best wishes, The Berkfield Home Team.
Respuesta de Berkfield Home
Hi Emily, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Excellent customer service and…
Excellent customer service and communication
3 de julio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Alison, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Very pleased
I had to contact customer services and they were 100% attentive. Resolved my issue in no time. Very pleased with the outcome.
1 de julio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Debbie, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Super helpful customer service.
Customer service were very helpful, understanding and curtious. My matter was resolved with diligence and efficency. Would definitely shop with them again. Thank you Holly for your help. :)
30 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Kelly, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Berkfield Home Holly Top Performer
Holly at Berkfield Home was extremely good to deal with. Excellent communication and very good outcome. I would highly recommend their customer support team. Many thanks
30 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Peter, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Respuesta de Berkfield Home
Hi George, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Badly advertised product
Badly advertised product
Poor product
Very responsive customer service however and did manage to satisfy me in the end.
Much appreciated
27 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Neil, thank you for your positive review. If there is anything we can do to improve to reach a 5* rating, please let us know by emailing us at support@berkfieldhome.com. Kind Regards, The Berkfield Home Team.
Great customer service
I ordered a chest of drawers, when i opened the package
It was slightly damaged, i contacted their customer services about the issue i had, they replied really quickly and resolved my issue promptly, the customer service is second to none, I can safely say I highly recommend Berkfield.
A very good experience overall
27 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
We were assisted by Holly in trying to…
We were assisted by Holly in trying to return items. She was very helpful getting our issues resolved and made it an easy and smooth process.
Thank you
21 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Katty, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Top quality service from Berkfield
Top quality service from Berkfield
I cannot praise the service that I received highly enough. I made an error with my purchase and ordered the incorrect item. The team member who replied sorted out my problem very efficiently and ensured that I received a refund immediately. I would certainly make further purchases from this company in the future. Thank you.
20 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi there, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Excellent customer service care
Excellent customer service care, very helpful with a damaged product.
19 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Rachel, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Courtesy
Courtesy
Understanding of the situation
Willingness to resolve situation
5Star communication
10 star resolution
Very professional customer care
19 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Ronald, we appreciate your nice words, and this is wonderful to hear. I'll make sure to let our team know about your encouraging words. Thank you, The Berkfield Home Team.
Prompt
Prompt, efficient service and correspondence. thank you for sorting out my problem.
18 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Ben, thank you for your positive review. We are pleased to hear that you are satisfied with our service and we hope to see you again soon. Best wishes, The Berkfield Home Team.
Very helpful team
Very helpful team, thanks Holly for her assistance
16 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi Sara, we appreciate you taking the time to give us a good review and thank you for shopping with us. Best wishes, The Berkfield Home Team.
Not listened to despite extreme clarity
I bought an item that was no longer fit for purpose and I emailed Berkfield for a return's label and a refund.
I sent a picture of the unopened package and it took 4 (increasingly terse emails) for them to action my request.
I was offered a 25% refund, then a 50% refund - all I wanted was a stress free return.
It has finally been given, without the need to return the item. It was this that has softened the needlessly difficult process of the return.
16 de junio de 2026
Opinión espontánea
Respuesta de Berkfield Home
Hi there. Thank you very much for the review. If there is anything we can do to improve our service, please let us know. Kind regards, The Berkfield Home Team.
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