Berkfield Home Opiniones 

I recently bought a mirror which came in great packaging and service.
I had questions relating to the product which got answered and solved promptly and in professional manner.
I would highly recommend!

I was pleased that every email was answered and at the end I got my refund back, James who I emailing was polite and understanding

Item ordered was not as expected so contacted the customer service team to return ,.
Found them beyond helpful. Quick and efficient. Would definitely recommend this company for online shopping. I just wish they were all as helpful.

I ordered a replacement dish washer front cover which was advertised on the B&Q website with dimensions of (W) 595 mm, (T) 18 mm, (H) 670mm, which is slightly misleading as the item is only 570mm in height plus a lower plinth of 100mm, giving an "overall" hight of 670mm. Consequently the item was too short for my new integrated dish washer and therefore not fit for purpose. I contacted the seller through the B&Q marketplace who managed the matter quickly and efficiently and resolved it to my satisfaction with a full refund. I would therefore not hesitate to purchase other products from this seller in the future.

I got a daybed from them. It was the worst piece of furniture I've ever bought. Tried to assemble it but the screws don't align with the holes and the whole thing is very flimsy. Spent an entire day trying to put it together. Unfortunately, it was kept in storage until now therefore it was too late to return. Paid £275 for pieces of wood that went in the bin.

Excellent customer service from Berkfield Home! Communication was prompt, clear, and efficient throughout the process. Holly was very helpful, professional, and responsive, and my issue was resolved quickly and satisfactorily. I really appreciate the excellent support and would highly recommend their customer service. Thank you, Holly!

Thanks very much when you send my refund.

⭐☆☆☆☆
Poor product durability and a frustrating complaints process
I purchased a garden parasol through Debenhams on 1 January 2025, supplied by Berkfield. After approximately 1 year and 10 months, the wooden main support pole developed a substantial split along its length, leaving the parasol unsafe and unusable.
I took photographs of the damage and provided them, together with my order confirmation, as evidence. I contacted customer services seeking a resolution under the Consumer Rights Act 2015, as I believe a garden parasol should reasonably be expected to last longer than this under normal use.
Unfortunately, the complaint process has been extremely frustrating. Instead of reaching a meaningful resolution, I have received repeated responses referring to expired returns or support timeframes, the age of the order, and the fact that the item was sold by a third-party seller. I feel I have been passed back and forth without anyone properly addressing my concerns about the product's durability.
I also purchased a matching parasol base specifically for this parasol, which may now be unusable because the parasol itself has failed.
As a customer, I expected better product durability and a more constructive approach to resolving a complaint. I understand that different businesses may have different responsibilities, but that should not leave customers feeling that nobody is willing to address the problem.
At the time of writing, my complaint remains unresolved, and I have not received a refund, replacement or compensation.
I am sharing my experience in the hope that Berkfield will take these concerns seriously and provide a meaningful response. Product quality and after-sales service are both important, and I am disappointed with how this matter has been handled so far.

very helpful on email with my queries

I reached out to Berkfield home after constructing a piece of furniture that had a piece of wood that was defective. I received an email back from Holly within 12 hours and she'd sorted a replacement such great service 👍 thankyou

I recently contacted Berkfield Home, a third-party marketplace seller on Debenhams, regarding the return of an item I had purchased.

Although the process initially involved some discussion about alternative solutions, Holly remained courteous and professional throughout our correspondence.

Ultimately, the matter was resolved entirely to my satisfaction, and I appreciated the company's willingness to find a positive outcome.

Thank you, Holly, and Berkfield Home, for bringing the matter to such a satisfactory conclusion.

Incredible service, went way above and beyond my expectations, I highly recommend them

Fast response, gerat customer service.no hassle refund. A special mention to James.

Great service, quick to respond with regards to my return query. Holly was superb at finding the best solution for me. Much appreciated, thank you!

There was an issue with my order it needed to be returned, Holly who dealt with my issue was absolutely outstanding she replied in a very timely manner and quickly rectified the issue, she is definitely an asset to the company’s customer service’s in world of online purchasing where we get the wrong order or things need rectified quickly I wish we had more Holly’s 😌

Good customer service. Our query was dealt with efficiently and quickly with a outcome we was very satisfied with. Definitely recommend this company. Thank you

Great Service
Excellent service (from Holly).
Helped to resolve my issues, which lead to a satisfactory conclusion.

Ordered a pre-lit Christmas tree, when arrived the item was not pre-lit and so described incorrectly on the web site. Requested a refund and Berkfield Home reluctant, after some conversation about the description being incorrect we agreed to a 50% refund and keep the item, however they deducted the delivery cost which is wrong of them. I have lost the will and interest for further debate with this retailer..

Ordered the Black Arch Mirror
It arrived with one piece cracked. Replacement was the wrong piece. It took a major effort and multiple contacts to get the correct replacement, with the advisor even suggesting that I hadn't ordered the mirror that I was seeking a replacement part for!!
As for the mirror itself, putting it on the wall was ridiculously complicated. 3 separate pieces all having to be attached separately and align perfectly. Even the slightest mis-measurement throws it completely out of alignment. I am a very capable DIYer, and really struggled with it, so anyone without skills/tools, won't have a chance. A simple template for screw positions would have made everything so much easier.
Awful experience and a really poor product. My advice to anyone reading this review would be to go elsewhere.

The Sideboards with Drawers Black Oak 37.5x35x99 cm that I ordered were faulty and couldn’t be build due to the screw holes being too large or too small to accommodate the screws supplied, leaving the draw runners loose and wobbly. After several emails back and forth, and bartering with partial refunds, I managed to get a full refund without the need to return the sideboards. It’s saved me the hassle of having to return them. As they’re not fit for purpose they’ll be taken to my local tip. The customer service I can’t fault. Holly was professional and helpful. I would have only given 1 star for the quality, the extra star is because the customer service was great.