I really liked the website and the purchase and shipping process went well. I chose not to do a custom order and went with sizing that I hoped would work. I was disappointed when it did not because t... Ver más
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Consulta las opiniones de los clientes
I was purchasing a dress for my son's wedding. Unfortunately, the dress did not meet my expectations. It didn't fit properly and I look as pictured. However, the refund process was much better than... Ver más
La empresa ha respondido
I had a wonderful experience working with Tiki. She was incredibly helpful, kind, and attentive throughout the entire process. Tiki took the time to make sure my questions were answered and made ever... Ver más
La empresa ha respondido
This company is a scam! Do not order from them. The dress quality is extremely low and does not look anything like the item pictured on their website. Berylove claims to have a refund return policy, b... Ver más
La empresa ha respondido
3,4
Medio
28 opiniones
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Fifi was helpful in handling my problem.
Fifi was helpful in handling my problem.
14 de agosto de 2026
Respuesta de berylove.com
Dear Julie Saba,
Thank you for your kind words! 😊
We are very glad to hear that Fifi was able to help you with your problem effectively. She is a valued member of our team, and we will be sure to pass along your appreciation to her – it will make her day!
We look forward to serving you again in the future!
Best regards,
Berylove Customer Care Team
I really liked the website and the…
I really liked the website and the purchase and shipping process went well. I chose not to do a custom order and went with sizing that I hoped would work. I was disappointed when it did not because the style was just what I had been looking for. The return process was slower and a bit more involved than expected but Mica, the Berylove representative was very helpful.
14 de agosto de 2026
Respuesta de berylove.com
Dear Heather B,
Thank you for taking the time to share your experience with us – we truly appreciate your honesty. 😊
We are very glad to hear that you liked our website and that the purchase and shipping process went smoothly. It also means a lot to us that you chose our style – we understand how disappointing it can be when the fit doesn't work out, especially when you loved the design.
We sincerely apologize that the return process felt slower and more complicated than expected. We are always working to improve this, and your feedback helps us do better.
That said, we are so happy to hear that Mica was able to assist you effectively. She is a dedicated member of our team, and we will make sure she receives your kind words – she will be truly encouraged by them. 🌟
We hope to have the opportunity to serve you again in the future – perhaps with a custom order next time!
Best regards,
Berylove Customer Care Team
Phoenix was very helpful with a return
Phoenix was very helpful with a return. We appreciate the service.
12 de agosto de 2026
Respuesta de berylove.com
Dear Amy Thompson,
Thank you so much for your kind words! 🙏
We're really happy to hear that Phoenix was able to help you smoothly with your return. 😊
We truly appreciate your feedback and your support – it means a lot to us. We'll make sure to pass along your compliments to Phoenix!
Looking forward to serving you again soon. ✨
Best regards,
Berylove Customer Care Team
I was purchasing a dress for my son's…
I was purchasing a dress for my son's wedding. Unfortunately, the dress did not meet my expectations. It didn't fit properly and I look as pictured.
However, the refund process was much better than I thought it would be since there were so many steps in order to make a refund. What made it better was my interaction with Phoenix. Phoenix answered all my questions and explained everything I needed to do clearly in order for me to get my refund. The customer service was great and I should be receiving my refund tomorrow.
5 de agosto de 2026
Respuesta de berylove.com
Dear Customer,
Thank you for being so open with us — we really value your honesty. 🤗
We're truly sorry the dress didn't work out for your son's wedding. We know how much thought goes into finding the perfect outfit for such a meaningful day, and we completely get your disappointment. 💐 We hope you were able to find something that made you shine!
On a brighter note — we're so glad Phoenix was there for you! 🌟 She's wonderful at what she does, and we're proud that she made the refund process clear, easy, and stress-free. You're spot on: there are a few steps involved, but Phoenix makes sure no one feels lost along the way. We'll make sure she sees your lovely words — she'll be over the moon! 🌙✨
Wishing you all the joy at the wedding! And we hope to have another chance to impress you in the future. 💕
Best regards,
Berylove Customer Care Team
I had a wonderful experience working…
I had a wonderful experience working with Tiki. She was incredibly helpful, kind, and attentive throughout the entire process. Tiki took the time to make sure my questions were answered and made everything feel much easier and less stressful. I truly appreciate her patience and excellent customer service. Thank you, Tiki, for all your help!
3 de agosto de 2026
Respuesta de berylove.com
Dear Customer,
This absolutely made our day! 😊 Thank you so much for sharing such a lovely review about your experience with Tiki.
Everything you described – kind, helpful, attentive, patient, and dedicated to making things easier for you – that's Tiki through and through! 🌷 She truly goes above and beyond to ensure every customer feels heard, supported, and stress-free. 💬✨
We're so proud to have her on our team, and we know she'll be absolutely touched by your kind words (she might even tear up a little! 😢☺️).
Knowing that Tiki was able to turn what could have been a stressful process into a smooth and positive experience is exactly what we strive for every single day. ❤️
Thank you for trusting us and for taking the time to recognize great service. Customers like you are the reason we love what we do! 🥰
If you ever need anything in the future – big or small – Tiki and the rest of our team are always here for you. Just a quick email away! 💌
Best regards,
Berylove Customer Care Team
Phoenix was incredibly helpful and…
Phoenix was incredibly helpful and offered excellent customer service
25 de julio de 2026
Respuesta de berylove.com
⭐ Dear Customer,
Thank you so much for taking the time to share your kind words—we're absolutely thrilled to hear that Phoenix made such a positive impression on you! 😊 We'll be sure to pass along your wonderful feedback to Phoenix, who will be genuinely delighted to know that their helpfulness and excellent service stood out to you. It means the world to our team when customers take a moment to recognize the people who work hard to make every experience a great one. We truly appreciate your support and hope to welcome you back again soon! 💛
Best regards,
Berylove Customer Care Team
Super impressed!
The dress was exactly as it was presented. The quality of the dress is exceptional. As they note, the dress does take many weeks, so keep that in mind. Their customer service was super helpful as well. I would recommend berylove.com.
14 de julio de 2026
Respuesta de berylove.com
Dear CMC,
Thank you so much for your wonderful review! 💖 We're absolutely delighted to hear that your dress arrived exactly as expected and that you were impressed with its exceptional quality. It also means a lot to know that our customer service team was able to assist you throughout your experience. 😊 Thank you for mentioning the production timeline as well—it’s a helpful reminder for future customers planning for their special occasions. Your recommendation truly means the world to us, and we can't wait to serve you again in the future! ✨
Best regards,
Berylove Customer Care Team
Very difficult to do returns
Very difficult to do returns. Had to do a chat and go thru several steps and then was told I would get an email which I did. On the email there were several instructions needed to return. It shouldn’t be this difficult to return and honestly, I’m worried it won’t be refunded at all. I would never order from this company again. Beware.
Here is the email instructions I received,
Note:
• You have 7 days to get your package to the post office. Any items returned after the 7-day return period will not be returned.
• Please be sure to include a note in your return package with the order number of the item you are returning. Please place the item in its original packaging.
Order Number: 【WBBLUS10715】
• After returning the item, please provide the following information:
1. A photo of the return package.
2. A photo of the return receipt.
3. The tracking number and the name of the shipping company you used for the return.
(Note: Tracking number must be available online. Do not provide a return tracking number cannot apply for a refund.)
You can still choose to keep it now. If you are willing to keep it, we will provide a coupon worth $35 or a partial refund worth $29.
We are waiting for your reply.
13 de julio de 2026
Opinión espontánea
Respuesta de berylove.com
Dear Michele Chase,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and concern you've encountered during the return process. We understand that returning an item should be as simple and reassuring as possible, and we're sorry that our process left you feeling uncertain about receiving your refund. Your feedback is very important to us, and we appreciate you taking the time to share it.
We would like to explain that our customer service team provides detailed return instructions to help ensure that returned packages can be identified and processed correctly once they arrive at our warehouse. This is why we request information such as the tracking number, return receipt, and photos of the package. In addition, alternative options such as a partial refund or coupon may be offered to help customers avoid the time and cost associated with return shipping. However, we completely respect our customers' decisions and are always happy to assist with the return if that is their preferred choice.
We have already sent you a corresponding solution regarding your case. Please kindly check your email and reply at your earliest convenience. Once we receive your response, we will carefully verify your order and return information and do our best to resolve the matter as quickly and fairly as possible. We truly appreciate your patience and the opportunity to make things right.
Best regards,
Berylove Customer Care Team
Working with Phoenix
Hello
I have had a great experience with Phoenix at Berylove. I had a problem with a dress and he has been sooo helpful and knowledgeable. He answered all my emails immediately. This is a lovely company to work with. Thanks.
13 de julio de 2026
Respuesta de berylove.com
Dear elaine Jobling,
Thank you so much for your wonderful review! 💖 We're thrilled to hear that Phoenix was able to provide you with prompt, knowledgeable, and caring support throughout your experience. Knowing that every email was answered quickly and that your concerns were handled with professionalism truly means a lot to us. 🌸 We'll be sure to share your kind words with Phoenix—they'll be delighted to hear them! Thank you for your trust and support, and we look forward to serving you again in the future. ✨
Best regards,
Berylove Customer Care Team
Sent wrong item and I ended paying
The dress I ordered took a while to come plus I had to pay out of pocket $27 shipping. Then when it arrives - it is too big (wrong size) and wrong color dress! They made me jump thru a million hoops of taking multiple pictures of item, numerous emails, and then sending documentation of each step of return and that I had to pay for packaging and shipping. So a total of over $50 I paid for a dress that I never even kept bc it wasn’t what I ordered. Really messed up to make customers have to pay all that and go thru all of that when they made the mistakes !!!
—-upon seeing this review they contacted me and thoroughly apologized and admitted their mistakes. They sent me a refund of the $27 shipping for on the way there . Which definitely lessens the sting of the situation.
7 de julio de 2026
Opinión espontánea
Respuesta de berylove.com
Dear Mackenzie Lewis,
We sincerely apologize for the frustration and disappointment you experienced with your order. We completely understand how upsetting it must have been to receive an item that did not meet your expectations, especially when you believe the size and color were different from what you ordered. We are truly sorry for the inconvenience, additional costs, and time spent dealing with this situation.
Regarding your concerns, we would like to kindly explain that, in order to properly investigate reported issues and protect both our customers and our quality control process, our customer service team may request photos and relevant information about the item and return process. This helps us verify the situation accurately and determine the most appropriate solution. We sincerely apologize if these requests caused additional inconvenience or made the process feel burdensome.
We have already begun reviewing your case and verifying the details you provided. Once our investigation is completed, we will promptly send you an appropriate solution via email. We kindly ask you to check your inbox for further updates, and we truly appreciate your patience while we work to resolve this matter.
Best regards,
Berylove Customer Care Team
UNMATCHED SERVICE!
The dress I ordered did not look good on me oo I returned it and I must say that although it took forever to get reimbursed, the service I received was phenomable. Tiki did an outstanding job of keeping me informed through the whole process. They did reduce the full amount for shipping but reimbursed me the rest. I was very thankful for that since I no longer needed the dress.
8 de julio de 2026
Respuesta de berylove.com
Dear Cathy,
Thank you so much for your thoughtful review! 💖 We're delighted to hear that Tiki provided you with outstanding support and kept you informed throughout the entire refund process. While we're sorry the dress wasn't the right fit for you and that the reimbursement took longer than expected, we're glad we could help resolve everything for you. 🌷 Your understanding and kind words mean so much to us, and we'll be sure to share your wonderful feedback with Tiki. We truly appreciate your trust in Berylove and hope to have the opportunity to serve you again for a future special occasion! ✨
Best regards,
Berylove Customer Care Team
Disingenuous and very lengthy delivery times
I paid $40.00 for expedited shipping. Didn't hear anything from them other than receiving a confirmation for placing the order. At checkout I was quoted a delivery date of June 29th (I ordered June 26). The delivery date came and went without any updates to my order's status. When I contacted them I was only then informed that they take 12 days to process and then an additional 3-8 days to ship. Then they informed me if I cancelled I won't get my full refund because according to their policy I didn't cancel within 24 hours. This feels scammy to me. Buy from where you want but they're officially off my list
1 de julio de 2026
Opinión espontánea
Respuesta de berylove.com
Dear Mariah Harrison,
We incerely apologize for the frustration and disappointment you experienced regarding the delivery timeline and overall communication. We fully understand how upsetting it must have been to wait for your order without receiving timely updates, especially when you paid for expedited shipping.
We would like to clarify that order processing and shipping timelines include both processing time and delivery time. Processing is required to carefully prepare and quality-check each order before dispatch, and shipping times may vary depending on the destination and logistics conditions. Regarding cancellation policies, orders can only be canceled within a limited time window after placement because processing may already have started, which is why refunds may be affected after that period. We truly regret that this was not clear enough during your experience and understand your concerns.
To better assist you and review your order in detail, please send your order information and related details to service.berylove@gmail.com. Our customer care team will carefully investigate your case and provide you with an appropriate solution as soon as possible.
Best regards,
Berylove Customer Care Team
The dresses I bought were decent…
The dresses I bought were decent quality, but too small. Sizing runs small. Upon returning, which is not an easy task, they only refunded about 65% after restocking and handling fees. READ RETURN INSTRUCTIONS BEFORE ORDERING.
26 de junio de 2026
Opinión espontánea
Respuesta de berylove.com
Dear Catie VanDerVelde,
We sincerely apologize that your shopping experience did not meet your expectations, especially regarding the sizing and the return process. We understand how disappointing it can be when a dress doesn't fit as expected, and we truly appreciate you taking the time to share your feedback.
We'd also like to clarify that your refund was processed strictly in accordance with our return policy. The refund amount reflects the applicable restocking fee and processing fee outlined in our policy, and no additional charges were deducted beyond what is stated. We always strive to be transparent so our customers know what to expect before making a purchase.
After reviewing your order, we've located your case and have already provided you with a follow-up solution through our support system. We kindly invite you to check your messages at your earliest convenience, and we hope this will help resolve your concerns. Thank you for giving us the opportunity to assist you, and we truly hope to serve you better in the future.
Best regards,
Berylove Customer Care Team
Difficult Return
I purchased a dress directly through berylove.com; the dress was not tea length as pictured, and is too big, so I have asked to return it. It has been a week of back and forth..... they do not like to take their products back.
26 de junio de 2026
Opinión espontánea
Respuesta de berylove.com
Dear EMB,
We sincerely apologize for the frustration and inconvenience you've experienced with your return request. We're sorry to hear that the dress did not meet your expectations in terms of both the length and sizing, and we understand how disappointing it is when the return process takes longer than expected.
Please rest assured that we never intend to make returns difficult for our customers. Every return request is reviewed according to our return policy, and in some cases, additional information is needed to ensure the request is handled accurately and fairly. Our goal is always to work with our customers toward the best possible resolution.
To help us investigate your case as quickly as possible, please send your order number and the details of your situation to **[service.berylove@gmail.com]**. Our dedicated support team will carefully review your case and provide you with an appropriate solution as soon as possible. We truly appreciate your patience and look forward to resolving this matter for you.
Best regards,
Berylove Customer Care Team
Although the process of receiving and…
Although the process of receiving and returning an item is lengthy, at end they helped me get my refund back as the dress didn’t work for me. Marin helped me resolve my requests.
29 de junio de 2026
Respuesta de berylove.com
Dear Customer,
Thank you so much for taking the time to share your experience with us! 💙 We're sorry to hear that the dress wasn't the right fit, but we're glad we were able to help resolve everything and process your refund in the end. Your patience throughout the return process truly means a lot to us, and we're especially happy to know that Marin was able to assist you every step of the way. We'll be sure to pass along your kind words! 😊 We hope to have the opportunity to serve you again and help you find the perfect dress next time. ✨
Best regards,
Berylove Customer Care Team
The dress was beautiful it just didnt…
The dress was beautiful it just didnt look good on me. Very well made. Thank you to Tiki who was so helpful in processing my return. You have to pay to ship it back but refund was processed quickly and customer support was great.
26 de junio de 2026
Respuesta de berylove.com
Dear Cristina,
Thanks for your kind words. Glad you love the dress quality and Tiki helped you finish the return smoothly with fast refund.
Best regards,
Berylove Customer Care Team
Mica was great with customer service…
Mica was great with customer service and communicating with me about my order
26 de junio de 2026
Respuesta de berylove.com
Dear SamanthaHill,
Thank you for your praise! Glad Mica provided you with great order support.
Best regards,
Berylove Customer Care Team
Excellent Service from Tiki
Tiki was absolutely amazing! I needed help processing an online dress return, and she made everything quick, simple, and stress‑free. She was friendly, patient, and very professional. I really appreciated how clearly she explained each step and how supportive she was throughout the process. Her kindness and efficiency truly made the experience a positive one. Thank you so much, Tiki!😍😊
24 de junio de 2026
Respuesta de berylove.com
Dear Michellelyn,
Thanks for your lovely feedback! We’re glad Tiki handled your return smoothly and brought you a nice experience.
Best regards,
Berylove Customer Care Team
Excellent customer service
The communication was timely and I was well informed by Tiki who was courteous, knowledgeable and patient as I had numerous questions.
After recording the product I realize the pants was shorter than the picture(I wanted it to cover my shoe but it won’t ) the details and buttons was nothing like the picture as well.
Thank you Tiki
24 de junio de 2026
Respuesta de berylove.com
Dear mel book,
Sorry for your unsatisfactory shopping experience. Glad Tiki patiently assisted you all the time. We will make improvements accordingly.
Best regards,
Berylove Customer Care Team
Still no refund! Don't waste your money!
Similar to many of the other reviews, I'm having a horrible experience with this company. I was going to be a bridesmaid and ordered a dress of the bride's choice from Berylove last month. It took awhile for the dress to arrive and it was pretty but didn't fit. I emailed their customer service team, who ignored my original request to return the dress for a full refund. Instead, we went back and forth and I was given a number of ridiculous options which mostly included keeping the dress or receiving a few dollars as a refund, all of which were not acceptable. After asking for their return address several times, I finally received an address in Farmers Branch, TX. But even though I followed the return instructions, they still rejected my package and sent it back. It's like they're willing to do anything not to return my money to me! I tracked the box and it's sitting back at the UPS Store that I sent it from! I'm sending the dress RIGHT BACK TO BERYLOVE AGAIN. STOP TAKING PEOPLE'S HARD EARNED MONEY AND NOT GIVING IT BACK WHEN YOUR PRODUCT IS NOT TRUE TO SIZE!!! ACCEPT THIS DRESS BACK, STAND BY YOUR PRODUCT AND SEND MY REFUND!!!
23 de junio de 2026
Opinión espontánea
Respuesta de berylove.com
Dear Alli,
We sincerely apologize for the unpleasant experience you have gone through. We have contacted you and completed the after-sales refund for your order.
We appreciate your understanding.
Best regards,
Berylove Customer Care Team
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