Firstly thank you for your review.
All reviews are appreciated and help us move forward.
In reply to your comments regarding the fitters - thanks for your kind words, we took our time finding the correct fitters to join us at Bespoke and these comments has shown us how much we have got it right.
As for the skip arrival time, this is completely out of our hands. The skips are ordered for the day the work starts so there’s no mess on your driveway, unfortunately we can’t dictate the time as this is down to what schedule they have organised on that day. However we’ll pass this on to the skip company to drop off at a more reasonable time in future.
With regards to the basin when you informed us that you didn’t like what you chosen from our brochure and we reacted immediately and asked you to come to pop up to the showroom and choose another which would not be problem.
However you decided to purchase another basin from elsewhere to which the fitter informed us at Bespoke.
We informed you that it was no problem for us to send the basin back however the supplier will charge us a 25% restocking fee as it was not damaged but in fact a matter of you “didn’t like it”
Today we have refunded you the basin minus the 25%.
In addition Bespoke sent an extra 2m2 of wall tiles as you changed your mind and had extra tiling carried out.
We did not charge you for this as Bespoke did this as a good will gesture. It does state on the estimate/quote any additional work carries an additional charge.
In relation to your deposit, all customers pay a different fee, this is for a number of reasons, one being to secure the fitters diary and 2 secure the product's. To call it a “win win for Bespoke” for earning money for a professional service is we feel is quite harsh,
As for sourcing your own items, we tell all customers this is perfectly fine however you will not get the quality we supply from the internet plus our customer service.
We believe we have been more than fair and refund you straight away and we find it unfair that we have received this low mark review.
But we again thank you for taking time for leaving Bespoke a review and will take in all your comments on board.
Thank you for using Bespoke Interiors and we’re glad you’re very happy with the finished project .