A fabulous experience. Booked with ease, Neil was brilliant, will definitely ring him again for our next holiday and recommend him. Last minute, great choice, very helpful.
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Consulta las opiniones de los clientes
This is the second time I have used Best at Travel Incredibily good service and help received from Robert Santry when booking my holiday. He was extremely informative - he answered every question I a... Ver más
La empresa ha respondido
Very fast quote. Vishali was determined to be the most competitive quote and she was ! A little bit pushy - ringing at 9.30am Sunday morning to follow up (!) but I did understand that the airfares d... Ver más
La empresa ha respondido
Billy was very patient given the delays which beset our planning. At no time did we feel harrased or pressurised into making desisions regarding cost or itenery.
Información sobre la empresa
- Operador de excursiones
- también en la categoría
- Agencia de viajes
- Agregador de viajes
Sobre Best At Travel
Escrito por la empresa
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WHAT MAKES US BEST AT TRAVEL?
Expertise: With 40 years’ experience, we bring together the world’s most fascinating destinations, finest hotels and imaginative itineraries. With first-hand knowledge of the destinations we sell, travel is our passion.
Service: We’re proud to have a high number of loyal customers who book with us time and time again. 98% of our customers consider our service to be excellent.
Our holidays:
At Best at Travel, we hand-pick every hotel and craft each itinerary with care, ensuring you enjoy the finest experiences from the moment you arrive. Your holidays matter to you, and they matter to us.
Whether you are dreaming of a luxurious beach escape in the Indian Ocean, Caribbean, Asia or Europe, our specialists can design your perfect getaway. We also create tailor made touring holidays worldwide, from wildlife adventures in Africa to cultural and scenic journeys across Asia, South America and beyond.
Value: We constantly negotiate exceptional hotel deals and exclusive discounts for our customers.
Trust: We are a privately owned family company with offices in the heart of London. We are ATOL bonded meaning that your holiday is financially protected.
Sensational Holiday Savings
Escrito por la empresa
- Luxury Holidays, Created By Experts For Less
- From idyllic beach breaks on tropical shores to family fun in the sun, our sensational holiday offers include savings of up to 65% on luxury hotel stays plus free child stays, complimentary upgrades and more on selected holidays. Secure your 2026/ 2027 holiday plans today for the ultimate adventure or an escape to the sun!
- Proud To Be Nominated In The Conde Nast Traveler Readers' Chopce Awards 2026
- We are proud to be nominated in the Condé Nast Traveler Readers' Choice Awards. If you’ve enjoyed travelling with us, we would love your support. As a family run, independent business, your support means the world to us. Visit the Condé Nast website to cast your vote for Best At Travel.
ATOL PROTECTED
Your holiday is in safe hands
Your peace of mind is at the heart of everything we do. Best at Travel is ATOL protected, which means your holiday package is financially safeguarded from the moment you book. Whether you are planning a luxury beach escape or a tailor‑made adventure, you can travel with complete confidence knowing your booking is secure.
Información de contacto
7-9 Whitfield Street, W1T 2AS, London, Reino Unido
- 02038113499
- bestattravel.co.uk
4,8
Excelente
4 mil opiniones
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Recommended company
Booking process is made easy by experienced and knowledgeable people.
13 de julio de 2026
Respuesta de Best At Travel
Good afternoon,
We are delighted to hear that our team made your booking process easy and that you found them knowledgeable.
Thank you for your kind words.
Kind regards
Mylee
Salesoperations
Nothing was to much trouble for Maria
Nothing was to much trouble for Maria. First class service . . . again
20 de julio de 2026
Respuesta de Best At Travel
Hi Alan
We are so happy to hear that our service was first-class once again.
Thank you for your wonderful feedback.
Kind regards
Sale operations
Great company to book a holiday with
Great company to book a holiday with. Feels very personable and professional. Very easy booking process and communication has been great throughout. The prices are great also. Thoroughly recommend
13 de julio de 2026
Respuesta de Best At Travel
Good afternoon Lorraine
We're so pleased to hear that you found our booking process easy and our communication excellent.
It's wonderful to know that you felt our service was both personable and professional, and that you appreciated our prices.
Thank you for your recommendation.
Kind regards
Sales operations
Dodgy travel company
A dodgy company who are not being straight with customers about refunds. If you have a holiday booked to the UAE and the Foreign Office advise against travelling there, invalidating your insurance, Best At Travel are now refusing to confirm if you will get a full refund. This is against the law, but they don't seem to care.
19 de julio de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Jamie M,
Thank you for your review. We appreciate you taking the time to share your concerns.
At the present time, the FCDO advisory warns that the situation in the Middle East remains unpredictable. Should this be updated to advising against all but essential travel to the region, then of course the situation will be reviewed and in line with our obligations under the Package Travel Regulations refunds will be issued.
Rest assured there is certainly no intention to be evasive as we understand how important it is to have clear communication, especially concerning travel plans and evolving advisories. We are actively reviewing our policies and communication procedures to ensure we provide the most accurate and transparent information possible to all our valued customers. Your feedback is crucial in helping us improve our services.
We trust this sets your mind at rest.
Yours sincerely,
Best At Travel
After a fantastic holiday in Thailand…
After a fantastic holiday in Thailand in January, I would never book with another company.
We have been planning Tanzania & Zanzibar for October 27, & Herbert really knows he’s stuff. Most helpful.
16 de julio de 2026
Respuesta de Best At Travel
Hi Jessie
We are so happy you enjoyed your holiday and appreciate your kind words.
We look forward to helping you plan your next adventure.
Kind regards
Sales operations
Scott was extremely helpful and…
Scott was extremely helpful and knowlegeable.
I haven't travelled yet but was extremely pleased with the advice I received and the price I paid for my holiday. He also found availability at my chosen hotel when I had struggled with other platforms/agents
9 de julio de 2026
Respuesta de Best At Travel
Good afternoon Susannah,
We are so pleased to hear about your positive experience with our team member.
It's wonderful that we could assist you in finding the perfect holiday at a great price, especially when other options were difficult.
We appreciate your kind words.
Kind regards
Sales operations
Hubert was very helpful
Hubert was very helpful. Gave us a lot of options and was very aware of our granddaughters age and needs.
18 de julio de 2026
Respuesta de Best At Travel
Good afternoon Mandy
We're so pleased to hear that our team member provided excellent assistance, offering many choices and thoughtfully considering your granddaughter's age and requirements.
Thank you for sharing your positive feedback.
Kind Regards
Sales operations
Respuesta de Best At Travel
Good afternoon Alan
We're so happy to hear you found our website easy to use and our services a great value.
Thank you for your wonderful feedback.
Kind regards
Sales operations
Respuesta de Best At Travel
Good Afternoon Sharon
We are so glad to hear that you found our team professional, efficient, and supportive.
Your positive feedback truly means a lot to us.
Kind regards
Sales operations
Do not trust this company
I am in the same situation as probably many others whom have used Best at Travel.
I had a holiday cancelled in April due to the war and was told I would get my money back but it would take time and had an email sent to me saying the end of June. At the end of June I got in touch and they then changed it to the 17th August to preserve the ongoing operations of the business.
I complained stating 12 weeks was long enough and I wanted my money. Surely they have insurance or ways of getting the money back and if they have it and are holding the money of all the customers they must be making a fortune in interest. Mine was over £9200 and I need the money.
They said they would pay it early and pay it 17th July ( even though it wasn’t early it was 4 weeks after they previously stated)
17th July I got in touch and they have now said August. Are they going to change that date also ? I do not believe a word they say. I would advise not to trust this company with your money. Their customer service is also terrible. I had no correspondence from the company from the cancellation (April) till I got in touch with them at the end of June to tell me they were changing the refund date.
Am I or any other customers ever going to get there money back as at least one other review on here is struggling to get over £9000 of there money back that Best at Travel is holding.
18 de julio de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Brian Softley,
Thank you for your review.
We sincerely regret the distress and inconvenience our refund process has caused you. We understand your frustration regarding the repeated changes to your refund date.. We recognize the significant impact this situation has had on you, especially given the substantial amount involved. We are actively working to process all outstanding refunds as quickly as possible, and we are reviewing our communication protocols to ensure customers receive timely and accurate updates.
You will have received our most recent update, sent on 17th July, outlining our current position and the revised refund date.
We appreciate you bringing these concerns to our attention as it helps us identify areas for improvement in our service.
Thank you for your continued patience for a short time longer.
Yours sincerely,
Best At Travel
They have basically stolen our money
Having had a trip cancelled due to the war, due to travel 2nd April, as of today, 17th July still no refund. Told it would be 4 weeks, then 8 weeks, then 12 weeks. Despite much chasing then told the payment would be processed - took multiple phone calls until it was done on the Friday afternoon. Told 3-5 days to show. 5 days later the bank confirm no pending payments. Several phone calls to discover there was an issue with the payment. Despite that being found this morning, several chasing phone calls to finally get an update at 7pm that says nobody is around over the weekend and they’ll pick it up Monday. We are owed over £9000 and at this point there is every excuse under the sun to not return our money. They don’t return calls when they say they will and they don’t stick to what they say. Use this company at your peril. Will never book again.
17 de julio de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Vicky Young,
Thank you for your review. We appreciate you taking the time to share your concerns.
We fully understand how frustrating and disappointing this has been, and we are truly sorry for the inconvenience and uncertainty that this has caused.
When the FCDO issued advice against travel, we were suddenly faced with an unprecedented volume of refund requests within a very short period of time. While we immediately put measures in place to process these as quickly as possible, the sheer number of refunds has created a significant backlog. Unfortunately this backlog has affected the processing of all refunds, not only those relating to cancelled holidays and we do appreciate the patience you have shown.
You have today - Monday - been contacted by our General Manager who has extended sincere apologies and addressed the matter and will follow this through with you personally to resolution.
Once again, we would like to offer our apologies for the delay and for the frustration that this has caused.
Yours sincerely,
Best At Travel
My Thailand trip 2027
Scott And I have done a number of deals and he has never failed to deliver the best hotels and information about the surrounding area,
he was always on the end of a phone and email to answer questions,
in my opinion he’s one of the best tour operators I have worked with over the years
Thank you once again Scott
16 de julio de 2026
Respuesta de Best At Travel
Good Afternoon Darren
We are so glad to hear about your excellent experiences with our team, especially regarding the hotel selections and local information provided.
It's wonderful to know that our accessibility and dedication to answering your questions made such a positive impact.
We truly appreciate you recognizing our efforts.
Kind regards
Sales operations
Evasive about refunds. Beware.
I am deeply concerned about the integrity of this company, a travel agent that I have happily used for many years. They are refusing to confirm that they will offer a refund of our package holiday, should the Foreign Office advise against all but essential travel to Dubai before we travel. The offer of a refund is a legal requirement, yet they refuse to acknowledge this in writing, to give a straight answer to a valid question.
Buyer beware, and I am afraid that their evasive behaviour will put me off booking with and trusting them in future. Very poor treatment of loyal customers.
17 de julio de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Sara,
Thank you for your review. We appreciate you taking the time to share your concerns.
At the present time, the FCDO advisory warns that the situation in the Middle East remains unpredictable. Should this be updated to advising against all but essential travel to the region, then of course the situation will be reviewed and in line with our obligations under the Package Travel Regulations refunds will be issued.
Rest assured there is certainly no intention to be evasive as we understand how important it is to have clear communication, especially concerning travel plans and evolving advisories. We are actively reviewing our policies and communication procedures to ensure we provide the most accurate and transparent information possible to all our valued customers. Your feedback is crucial in helping us improve our services and rebuild trust.
We hope this sets your mind at rest.
Yours sincerely,
Best At Travel
Great customer service
Great customer service , excellent choice of destinations at competitive prices.
7 de julio de 2026
Respuesta de Best At Travel
Hi Nigel
We are so glad you appreciate our customer service and the wide variety of destinations we offer at competitive prices.
We truly value your positive feedback.
Kind regards
Sales operations
Respuesta de Best At Travel
Good Afternoon Anita
Thank you for your feedback.
Kind regards
Sales operations
Sat Here In Tears
Sat here in tears. Best at travel have left me in a financial mess and they don’t care one iota. My holiday was cancelled on 28th April. I had paid the best part of £4000 off the balance even though it wasn’t due. I was told I could not have a refund for 11 weeks. I raised a dispute with my credit card. Initially the credit card company agreed and refunded my money. Then Best At Travel disputed their decision and won because “the company are prepared to refund me week commencing 13th July.” The credit card company have now taken £4000 from my account that I don’t have and in addition have charged me over £200 in interest. My refund is due this week. I have called Best At Travel yesterday and today pleading that they sort my refund asap. It’s like talking to a brick wall, no empathy or consideration for my situation whatsoever. I’ve booked with this company on several occasions throughout the years but never again. I will not cease to spread the word about this company - the way they have treated me and others based upon their reviews is heartless and disgusting
14 de julio de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Emma Tavernor,
Thank you for your further review.
Your refund has been processed. Allow 3-5 days for the cleared funds to appear in the account.
Once again, our apologies for the delay and for any disappointment or inconvenience caused.
Regards,
Best At Travel
Friendly, Efficient
Friendly, efficient, quick to respond, and found what I was looking for at the right price.
9 de julio de 2026
Respuesta de Best At Travel
Dear Stephen,
We are so pleased to hear that you found our service friendly and efficient. It's wonderful to know we could help you find exactly what you needed at a great price. Thank you for your kind words!
Kind regards,
Best At Travel
Responsive and very helpful
Responsive and very helpful, honest about the resort and made me feel I could trust the company. Phones answered promptly. Booking was easy and clear.
11 de julio de 2026
Respuesta de Best At Travel
Dear John,
We are delighted to hear that you found our team responsive and helpful. It's wonderful to know that we earned your trust and that your booking process was easy and clear. Thank you for your kind words.
Kind Regards
Best at Travel
I won’t be using best@ travel again…
I won’t be using best@ travel again they haven’t been good this year at all i’ve used them for the last 15 years now I won’t be using them again
2 de julio de 2026
Respuesta de Best At Travel
Dear Ms Blomiley,
We are truly sorry to hear that your recent experience with us have not met your expectations, especially after 15 years of loyalty.
In what has been an extremely challenging year, due to the uncertainty that the situation in the Middle East and the volume of refunds that it has been necessary to issue as a result, every endeavour has been made to handle the situation as efficiently and pro-actively as possible. We appreciate the understanding of our valued clients in this regard.
We value your feedback and do hope that you will reconsider to allow us to continue to assist you with future travel arrangements.
Yours sincerely,
Best At Travel
Fantastic service from Best at travel
Fantastic service from Best at travel. We gave our brief and Warren quickly came back with some suggestions, each with a slightly different take on our requirements. We were so happy with the holiday we picked, highly recommended by Warren! It was fantastic. We will be back again, thank you!
5 de julio de 2026
Opinión espontánea
Respuesta de Best At Travel
Dear Jo
We are so happy to hear you had a fantastic holiday experience! We appreciate your kind words about our service and are delighted that our team could help you find the perfect trip. We look forward to welcoming you back again soon
Kind Regards
Best at Travel
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