Best Gym Equipment Opiniones 

246
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The team were very helpful and responsive. Very pleased with the high quality Merrithew Reformers. Clients love the feel of the machines and I am confident in the strength, longevity and quality of en... Ver más

Valorada con 1 estrellas sobre 5

I ordered a reformer pilates machine from them. Website said 3-5 working days. It’s been 2 weeks. I’ve chased and chased and they keep saying they will ask their warehouse. No updates given. No delive... Ver más

Valorada con 5 estrellas sobre 5

Brilliant Customer Service nothing is too much, answers all questions delivers on time and sells really good quality gyms, cannot recommend highly enough, the BL1 Bodylift Gym is what my husband bough... Ver más

Valorada con 5 estrellas sobre 5

These guys are awesome! Amidst all the chaos caused by COVID-19 and delays from suppliers etc they still managed to deliver my kit and keep my body ticking over at home! Great customer service, follow... Ver más

Información sobre la empresa

  1. Tienda de equipos para fitness

Escrito por la empresa

Find all the gym and fitness equipment you need to construct an amazing home gym here at Best Gym Equipment. Browse our range and shop online today!


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

246 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(246)

5 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good product shipped on time

Came on time. Good to tracking. Love the bag. Great but of kit.
The best part: I received a personal email follow up to ask about the service. Very rare to have that kind of courtesy these days.

15 de marzo de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Sole F80 Treadmill

Very good pre-sale service and treadmill arrived very promptly. It took a bit longer to assemble than expected, so would have been nice if this had been included in the price.

15 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service, one of my mats arrived damaged and sent a new one the next day, no questions, no cost and told to keep the damaged mat. They were super efficient!

23 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Treadmill Purchase/Delivery

Great service. Equipment arrived safely and exactly as advised Company kept in touch regarding order and delivery updates. Would have no hesitation in using them again and they would be my first choice in searching out other equipment

20 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Very helpful. Rapid delivery. Gave realistic expectation when item was noted as not in stock. Excellent communication. Product is very good quality. Would not hesitate to reorder

17 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best gym equipment - Jas

Dealt with Lauren and Richard for some equipment for my gym opening. They were amazing, went above and beyond to make sure I received everything on time. Will definitely be using them again 👍🏽

13 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Gym Equipment, the name says it all.

Would highly recommend Best Gym Equipment, as I felt like I had a more personal buying experience. Their customer service is as good as any I have ever used and their prices are as good if not better than most of their competitors.

3 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gym Equipment

Great choice on the website.

It did not take long to make my choice and place my order.

Delivery was very quick and the goods were exactly as they were described on the website arriving as expected.

20 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a treadmill on 27/12/22 item…

Ordered a treadmill on 27/12/22 item never arrived. By the 16th Jan and a couple of interactions with customer support (they were polite and apologetic) cited poor courier service. Lost faith in the order and cancelled asking for a refund. Refund arrives 3 days later. Put the same order into sweatband.com and it arrived 3 days later.

27 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awfully slow, terrible comms, late delivery doesn't excuse this

I ordered 18th Dec on a 3-5 day delivery. Kit (2x10kg weights) came 1 month and 2 days later. I chased by phone and email. Responses eventually ceased and I gave up hope they would arrive. I went back to my credit card firm and requested a refund (since BGE had stopped replying to my emails) - the kit turned up the next day (v-annoying but at least they're here now).

Broadly:
Got there eventually but comms was bad and became terrible.
Wouldn't recommend - I bought the same kit (this week) from another vendor and that came in no time (arrived today too).
Not worth the grief, use someone else.

20 de enero de 2023
Opinión espontánea
Logotipo de Best Gym Equipment

Respuesta de Best Gym Equipment

Hi Chris,

Thank you for taking the time to review Best Gym Equipment. I am sorry to hear that your experience with us did not meet your expectations.

Having looked into this I can see that your items were dispatched directly from the supplier. Whilst every effort was made to obtain updates from them on your behalf; it would seem there was a breakdown in communication between us and the supplier, as well as the courier.

I appreciate it is frustrating when these things happen, and I am sorry that we did not communicate these issues to you better. We will take your feedback on board and ensure we improve on this.

Kind regards,

Best Gym Equipment

Valorada con 1 estrellas sobre 5

Bait and switch operation.

Bait and switch operation.

Ordered a product that their live chat said was in stock. A week later they tell me that it isn't in stock and ask if I'd like to switch it for something similar, I accept.

At the time, I didn't realize that they had marked up the replacement product by about £200+ over other retailers. A part of me thinks that they did this to void the coupon code that I had used.

A week later they contact me again and ask for another £300 for shipping, on top of the £125 that I have already paid.

I have ordered a lot of fitness equipment recently, and what they tried to charge me in shipping totals more for this single item, than I was charged by Rogue for 23 items.

Avoid this company.

8 de enero de 2023
Opinión espontánea
Logotipo de Best Gym Equipment

Respuesta de Best Gym Equipment

Hi Craig,

Thank you for taking the time to review Best Gym Equipment.

Firstly, I can confirm that the GymGear Stretch Trainer you were switched to is being sold at the RRP given to us directly from the supplier. This has not been marked up as you have suggested.

Secondly, our terms and conditions state that the cost for shipment of overseas orders is an estimate and is subject to change once we receive a quote from the carriers. The quote that was given to you today is a direct cost, no mark-up has been added to this cost.

Finally, I can see our team reached out to you today to advise that as a goodwill gesture we would cover the additional shipping cost. However we are yet to receive a response from you.

If you could kindly respond to the email that was sent to you this afternoon perhaps we can reach an agreeable resolution.

Best Gym Equipment

Valorada con 5 estrellas sobre 5

I purchased the the Life Fitness F3…

I purchased the the Life Fitness F3 with Track Connect Console Treadmill from this company the service and provided was excellent would highly recommend using this company. The installers was so helpful professional and friendly. GREAT SERVICE & CUSTOMER CARE

18 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Having bought a number of large gym items over the last year or so, Best Gym Equipment have always provided excellent customer service, both in providing information on kit and throughout the sales and delivery process. They are a pleasure to deal with and I will be ordering more items from them in the future!

7 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, one item I ordered was out of stock but I was contacted and offered an alternative, which I was very happy with. Friendly and personal service with swift delivery of good products.

28 de julio de 2022
Opinión espontánea

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