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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic experience with Jordan Fitness. We bought a full set of Olympic weight plates at a brilliant price and they literally came the next day! Perfect transaction and very helpful customer service... Ver más

Valorada con 5 estrellas sobre 5

Ordered JFC & BMF kettlebells. Arrived quickly & really good quality. They are great to use, comfortable & solid. Also made in UK, so added bonus of supporting British manufacturing. 100% recomme... Ver más

Valorada con 2 estrellas sobre 5

We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for sever... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick... Ver más

Información sobre la empresa

  1. Tienda de equipos para fitness

Escrito por la empresa

Jordan Fitness supply commercial gym equipment & functional fitness products worldwide. UK based, we specialise in premium free weights (dumbbells, barbells, discs), weight benches, rigs & flooring through to plyo boxes, medicine balls & home fitness. ...


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(227)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic experience with Jordan…

Fantastic experience with Jordan Fitness. We bought a full set of Olympic weight plates at a brilliant price and they literally came the next day! Perfect transaction and very helpful customer service. Highly recommended!

14 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

JFC & BMF kettlebells.

Ordered JFC & BMF kettlebells.
Arrived quickly & really good quality. They are great to use, comfortable & solid.
Also made in UK, so added bonus of supporting British manufacturing.
100% recommend.

5 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent quality equipment.

Bought a couple of dumbbell sets for home use. The equipment quality is excellent they are really well made,
They are were premium priced but you always have to pay for quality.
I found the website easy to use and navigate, and the comms was really good when with one query from the company as I had ordered a type of collar that wasn’t compatible.
Overall a good experience. Will order from them again when needed.

14 de abril de 2026
Opinión espontánea
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Respuesta de Jordan Fitness

Hi Paul,

Thank you for taking the time to leave such a lovely review, we really appreciate it.

We love to hear you’re pleased with the quality of the dumbbells and that the ordering experience was easy for you.

And we're glad the team could step in quickly and help resolve the collar for you.

Thanks again for your support and shopping with us.

All the best,

Jordan Fitness Team

Valorada con 2 estrellas sobre 5

Ordered a pair of dumbells and a pair…

Ordered a pair of dumbells and a pair of weightlifting gloves. Dumbells arrived but gloves didn't. Emailed Jordan Fitness to tell them. They said they sent replacement which I never received. Bought gloves from a different shop.

1 de abril de 2026
Opinión espontánea
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Respuesta de Jordan Fitness

Hi Izabel,

Thanks for taking the time to leave your feedback, and I’m really sorry for the trouble you’ve had with your gloves.

It looks like there’s been a breakdown somewhere between the replacement being arranged and it reaching you, which isn’t the experience we want anyone to have. As you’ve now had to source them elsewhere, we completely understand your frustration.

If you’re open to it, please could you share your order details with us directly so we can properly investigate what happened and make sure this is fully resolved on our side.

We appreciate you flagging it, and we’d like the opportunity to put this right for you.

Best wishes,

The Jordan Fitness Team

Valorada con 1 estrellas sobre 5

Poor customer service

As a commercial gym owner, I have been a loyal customer of Jordan Fitness for many years, spending a significant amount of money with them. Unfortunately, my recent experience has been unacceptable and has completely lost them my custom.

I ordered two ex-demo kettlebells, described as “may have cosmetic marks.” However, only one was delivered, despite being charged for two. The kettlebell I did receive was in terrible condition, with chunks missing from the handle and heavily soiled, clearly having been heavily used. This is far worse than “cosmetic marks” and is completely unacceptable for any product, let alone one intended for professional use.

When I contacted Jordan Fitness to arrange a return, Aislin Roberts (Sales Support Administrator) informed me that I would incur a return charge. Considering their failure to fulfil my order correctly and the poor condition of the item, this is appalling customer service.

This experience has destroyed my trust in Jordan Fitness, and I will no longer be using them as a supplier. I strongly advise others—especially commercial gyms—to think twice before purchasing from them.

18 de noviembre de 2024
Opinión espontánea
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Respuesta de Jordan Fitness

Dear Taj,

Thank you for taking the time to leave us a review. We have since been investigating to find out exactly what has happened here so that we could answer your review honestly and appropriately.

After speaking with our Sales Team they have let us know that:
- We did offer to send you the missing Kettlebell to you free of charge. We are of course, very sorry for the delay on this and are greatly disappointed if this has affected any of your current training.
- We did discuss with you the wording on the product page around the ex-demo item that you bought. Unless stated otherwise, ex-demo will potentially feature some cosmetic marks and wear but this does not affect the usability or the product itself.

Customers are of course able to call us to ask for more information about any product before purchase.

Throughout our 30+ years of operation we have served customers globally to a high standard and we continue to do so daily. We can see from your account that you have ordered from us before and received those orders happily so we are sorry if on this occasion you feel that we have let you down.

If you would like to discuss this further with our Sales Team, they would be only too happy to help you with this.

Many thanks,

Tamara

Valorada con 5 estrellas sobre 5

fantastic service and products

16 de julio de 2024
Opinión espontánea
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Respuesta de Jordan Fitness

Hi Rob, Thank you so much for your kind review :) We hope you've been having a fantastic workout so far with all of your new kit!

Valorada con 5 estrellas sobre 5

Absolutely faultless

Absolutely faultless. Ordered Sunday evening, FedEx shipping notification sent Monday lunchtime, and received the following day. Also, the cheapest around for the product I needed (Pulseroll ball) when factoring in their 10% new customer discount

4 de febrero de 2024
Opinión espontánea
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Respuesta de Jordan Fitness

Thank you for your kind review Andrew :)

Valorada con 5 estrellas sobre 5

Exactly what I wanted

I did a general Google search for a particular weight of dumbbells, in a pair. I clicked on the Jordan Fitness product as it looked exactly what I was looking for at a price I had roughly hoped for. I ordered them, they arrived quickly with free postage (good for heavy dumbbells). They were perfectly fine when they arrived. Very pleased with the purchase and experience.

19 de enero de 2024
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Respuesta de Jordan Fitness

Hi Christian, Thank you for sharing your experience with us and leaving this lovely review. We wish you many happy workouts to come with your new dumbbells! 💪

Valorada con 5 estrellas sobre 5

Received great service and dumbells…

Received great service and dumbells arrived very quickly and the price couldn’t be beaten . So very happy with service and product . Thanks

27 de diciembre de 2023
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Respuesta de Jordan Fitness

Hi Susan, thank you very much for your kind review of our products and service. We hope you enjoy your workouts with your new dumbbells!

Valorada con 5 estrellas sobre 5

Great customer service

I bought a punch bag from this company and unfortunately there was a minor defect with it. I spoke with Diana Albuquerque the Reseller Account Manager and she sorted out a next day pick-up of the old bag and delivery of a new punch bag, not only that, but the company included some freebies for the inconvenience. Now 6 months on and that punch bag has taken a daily battering. I can say for sure it's a really good quality product that will last for years, and the customer service was second to none, 5 star rating from me.

17 de abril de 2023
Opinión espontánea
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Respuesta de Jordan Fitness

Hi Charles, Thank you so much for taking the time to leave us such a detailed review. It seems we missed it to reply to you last year so we are sorry for the delayed reply but we are so happy that your punch bag has been serving you so well all this time and you're able to get the workout you want from it :)

Valorada con 5 estrellas sobre 5

Great quality and value

Love this kit! Used at my gym and bought a set to use at home. Great quality and good value.

14 de julio de 2023
Opinión espontánea
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Respuesta de Jordan Fitness

Hi Ally! Thank you so much taking the time to leave us a 5 star review. We've let the design team know how much you are loving our gym equipment :)

Valorada con 5 estrellas sobre 5

Large selection

Great selection but it was the cast iron kettlebell made in Norfolk that I was really interested in. Very impressed

5 de junio de 2023
Opinión espontánea
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Respuesta de Jordan Fitness

Hi Paul! Thank you so much for your 5 star review :) We've passed your kind words on to our fabrications team!

Valorada con 1 estrellas sobre 5

Poor communication

Ordered for the first time.. dumbbell arrived broken. Opened the already split box and the rubber end of the dumbbell dropped on my foot which was badly bruised. I was so excited about receiving my item as just starting with pt at the gym. That had to be put on hold. I emailed on 1st of June and 10 days later, still no resolution. Very poor communication as I have had nothing apart from a quick email to say this is passed to the management team. Do not buy from this company. If there’s an issue don’t expect a reply

1 de junio de 2023
Opinión espontánea
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Respuesta de Jordan Fitness

Hi Lucy,

I've just had an update from the team who have advised that they have spoken with you about this.

We are very sorry that on this occasion you have been let down by our third party delivery provider, we are still investigating this incident with them and will work to ensure this doesn't happen again.

Best wishes,

Tamara

Valorada con 5 estrellas sobre 5

Excellent sales service.

Big Thanks to Sarah W (Sales Co-ordinator) for the help and excellent communication with the Hatton Heavy Punch bag. Nice item.

17 de abril de 2023
Opinión espontánea
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Respuesta de Jordan Fitness

Hi Kevin,

Thank you for the kind review and we have passed your kind words on to Sarah 😊 Have fun with your Hatton Heavy Punch Bag!

Best wishes,

Jordan Fitness

Valorada con 5 estrellas sobre 5

I recommend Jordan Kettlebells

I love Jordan kettlebells. This is my second 16kg and they are just brilliant.

5 de marzo de 2023
Opinión espontánea
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Respuesta de Jordan Fitness

Dear Patrik,

Thank you so much for the lovely review and we are so happy you love your new kettlebells!

Best wishes,

Jordan Fitness

Valorada con 1 estrellas sobre 5

Colis pas reçu, pas remboursé + douane a payer

Mon conjoint m'a commandé un kit de barre + poids.

Anciennement inscrite dans une salle de sport qui utilise les mêmes produits je voulais absolument ceux la.

Il reussi a passer la commande pour mon anniversaire avec une certaine Diana. Finalité nous n'avons reçu que la barre le transporteur nous a affirmé que meme s'il était noté remis il pouvait y avoir un retard sur la livraison des poids qui n'est pas considérer comme prioritaire, nous avons patienté, puis relancé Diana qui nous a confirmer que c'étais trop tard pour le remboursement.

Aujourd'hui, nous devons payer les frais de douane pour le colis que nous n'avons pas reçu je vous laisse imagine le tarif pour un kit de poids, sans compter le montant du kit dont je n'ai recu que la barre sans poids ( aucune utilité ) ravie de voir que certains sont satisfait et qu'ils ont eu la chance de recevoir leurs colis en intégralité.
Pour mon avis si vous êtes en France évité de commander.
1. le transporteur sous traite, les appels pour le suivis du colis sont payants. (Je vous laisse imaginer les cout de fils que j'ai passé pour le suivi)
2. Diana ne fait pas de geste commercial.
Merci pour le cadeau d'anniversaire, la barre est top ! Mais ca fait chère pour une barre.
Ps. Nous sommes toujours ouvert pour un remboursement.

Ou dois-je vous donner plus d'informations ?

Toujours pas de nouvelle de mon colis mais il faut répondre en 48h si non notre message et supprimer...

Pouvez vous me dire ou dois je vous donner plus d'information ??

Ou dois je rentrée en contact avec l'adresse de mon conjoint pour prendre contact avec vous ?

Voici mon Numero de commande 298651 enfin celui de mon conjoint

21 de septiembre de 2022
Opinión espontánea
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Respuesta de Jordan Fitness

UPDATED: Dear Ms Garrone,

Thank you for providing more information. We are currently contacting our delivery agents again to verify as they have already stated to us that your package had been delivered.

Many thanks

Jordan Fitness.

Dear Ms Garrone,

We have sent a request to you to ask for further details as your details of this experience does not match our records.

Many thanks

Jordan Fitness

Valorada con 5 estrellas sobre 5

Excellent service Excellent…

Excellent service Excellent equipment.Lady call Diana amazing respond top customer service.In two days I got my bars since I drop my order!!! Overall 5stars

5 de enero de 2023
Opinión espontánea
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Respuesta de Jordan Fitness

We are so happy we could help you Adam! Thank you for leaving us a review 😊

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