BestPet.co.uk Opiniones 

2857
•
TrustScore: 2 sobre 5

1,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My order was big enough to qualify for free postage. However, instead of my parcel, I received an invoice from the post office because they had paid the letter rate rather than parcel rate. I had to... Ver más

Valorada con 5 estrellas sobre 5

Our Jack needs a Knee Operation, but due to him being overweight, the Surgeon at our Vets suggested that he needed to lose some weight. Therefore we ordered Royal Canin Obese Management DP34 Food. Hey... Ver más

Valorada con 1 estrellas sobre 5

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Ver más

La empresa ha respondido

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1,8

Malo

TrustScore: 2 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 16% de las opiniones negativas

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1,8

Todas las opiniones

(2857)

7 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Disappointed

Normally don't have any problems with these needles, however, the last batch seem to have had a quantity of blunt needles, meaning we have had to use more. Cat not very impressed!

30 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time user, definitely not the last

I have always used another well known on-line pet supplier. After a recent 'altercation' with them I found Best Pet and as they were marginally cheaper placed an order. I found them very helpful, polite and my order arrived within two days. I am most impressed.

29 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Obese Bichon.

Our Jack needs a Knee Operation, but due to him being overweight, the Surgeon at our Vets suggested that he needed to lose some weight. Therefore we ordered Royal Canin Obese Management DP34 Food. Hey presto one slimmer Bichon, ready for his Op next Thursday. Cheers, from me & Jack.

29 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable

Competitive prices, efficient dealing with my order and prompt posting.

29 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always great service

I've used Bestpet for a few years now and have always been more than pleased with the service. I have a golden retriever who is on a prescription diet so I was really pleased that I could get it from this site and even better it's £20 cheaper than my own vets !

28 de abril de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

slow delivery service

The dry and tinned dog food we purchase from you is excellent our dog loves it. Our recent purchase from you for the tinned dog food did not arrive in time for us to take it with us on holiday, so we only had the dry food to give our dog. we thought we had ordered it in plenty of time, more than a week in advance. we ordered the thursday before Easter to take with us the following friday, taking into account the two bank holidays that still left four working days and you say delivery will be within 48 hours.

26 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

great company

Easy to order prompt delivery product works wonders 2 of my cats have fought for 8 yrs yet 2 weeks after plugging in feliway diffuser they are grooming each other!! Wouldn't believe it if I hadn't seen with my own eyes!

21 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

I have ordered specialised dog food twice from this company and although the price is comparable to other websites, the service is definitely better than the rest. My order was received within a few days of placing it (as opposed to MedicAnimal which took several weeks and numerous complaints!!!!) Will only ever use this company in the future.

20 de abril de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Your prices and service is excellent,having a 21 year old cat who is in perminant medication and special diet,you make it easy for me to afford to give he the best food she needs,thank you.

17 de abril de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Not so good this time

Relying on your usual prompt service, I allowed 6 days to have my dog food delivered, your order acceptance email said "98% of orders sent out in 24 hours", [even though I had asked for free delivery] so I was getting really low after the 5th day and phoned to see where it had got to.
The young man [?] started arguing that because I had requested free delivery I could not expect it to be with me within a week.
I put the phone down on him because in my book you never argue with a customer, and so,after many years of good service from you, I will not be ordering again, there are plenty of other suppliers out there who want my business, without any arguments

17 de abril de 2015
Opinión espontánea
Logotipo de BestPet.co.uk

Respuesta de BestPet.co.uk

Dear JayBee,

Thank you for making us aware of this unfortunate incident - we are very sorry to hear of the incorrect impression received from us in regards to this issue.

Please rest assured the matter will be looked into, and if you have any further concerns please let us know and we will advise as best we can.

Apologies once again.

Valorada con 1 estrellas sobre 5

Bestpet pharmacy

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks before a new order could be despatched. Waited three weeks, only to find that the original order had never been sent.
Pharmacy staff failed to check order details four times when I called, if they had the delay would have been completely avoided.

17 de abril de 2015
Opinión espontánea
Logotipo de BestPet.co.uk

Respuesta de BestPet.co.uk

Dear Carol,

Thank you for letting us know about this highly unusual incident - please rest assured the matter will be investigated.

We are very sorry to hear this has happened and will be following the matter up with our team to ensure such upset is avoided in future.

Many thanks.

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