My order was big enough to qualify for free postage. However, instead of my parcel, I received an invoice from the post office because they had paid the letter rate rather than parcel rate. I had to... Ver más
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Consulta las opiniones de los clientes
Our Jack needs a Knee Operation, but due to him being overweight, the Surgeon at our Vets suggested that he needed to lose some weight. Therefore we ordered Royal Canin Obese Management DP34 Food. Hey... Ver más
Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Ver más
La empresa ha respondido
Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Ver más
La empresa ha respondido
Información sobre la empresa
Información de contacto
Units 3-6, Frogmore Industrial Estate, NW10 7NQ, London, Reino Unido
- 0844 802 8888
- info@bestpet.co.uk
- bestpet.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 16% de las opiniones negativas
Suele responder en menos de 2 semanas
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Good prices and fast delivery
Very good prices, especially with discount offer, and efficient delivery
Special diet Urinary tract cat food
service was absolutely fine, shame about the wet food I bought - not a hit with the cats I'm afraid.
Happy customer
Easy to place order , prompt delivery satisfied dog , happy customer
Unfortunate experience
This may not be a common problem with Best Pet, but they had the wrong description against the item I bought. In retrospect I think they copied and pasted text across certain products. The result was that I was sent the wrong item (though charged full price). After a number of emails and phone calls it was sorted out but I opted for a refund to avoid any further possible mistakes.
I then bought the same product - in a faultless transaction - from Zooplus and it worked out a little cheaper!
Nightmare Delivery
Ordered a Feliway plugin. No issues placing order, website is clear and easy to place orders, infact have been placing orders for many years. until unfortunately Yodel got involved with BestPet and are now delivering for them.
What a nightmare, Yodel said my address didn't exist, wouldn't let me speak to their customer services said only BestPet could do this as they had arranged my delivery.
Took 3 phonecalls to BestPet and nearly 2 weeks for my item to get to me after B.P. arranged for me to have a replacement order via another courier.
Not impressed this time. still like BestPet but would be weary to order from them if they continue to use said Parcel delivery service.
Write your opinion in one sentence. Ordwering and delivery
I have always been very satisfied with your service, and prompt delivery..
I use flexi-joints for my 10 year old border collies and I believe it is helping him with his arthritis.
Easy to use site but delivery took longer than expected.
Apart from delay in standard delivery time, all fine
My order was delivered promptly.
This was first order and I would not hesitate to recommend your company to friends. In fact I am about to place my second order next week.
Great all round service
I buy my cats prescription diet from best pet every 2 weeks. Good price & always arrives on time. No issues.
excellent and reliable company.
Ordered many times for my cats and dogs always found BestPet very efficient items arrived very quickly and very good value. would recommend.
poor communication
I waited several working days without any confirmation of my order being processed and had no information about when it would even be despatched.
Eventually I gave up waiting (6 days after placing order) and cancelled the order as I found another supplier who subsequently delivered the full order less than 24 hours after I placed it.
If I had known how long the order would take, or been kept informed, I may have been more patient but I had to make an emergency visit to my vet to purchase food whilst waiting as my dog is on a specialist diet and could not wait any longer.
I will not be using bestpet again.
Flea treatments.
Always use Bestpet to order my cat and dog flea treatments.Very satisfied with all aspects-easy to order, prompt delivery and quality products, will continue to use Bestpet.
Perfect service!
BestPet have got such a great range of products and are always extremely competitive on pricing. It is hard to find such high quality dog food especially at affordable prices...! The free delivery is always quicker than expected and on the single occasion I had a slight issue with my delivery (the fault of the courier not BestPet!) they refunded my Next Day charge and got the package to me with utmost haste! I use Best Pet exclusively now for all my animals needs. Thank you!
Great free delivery!
Ordered Thursday afternoon and my delivery arrived the next day!
delivery of item
thankyou for a quick delivery of the advantage flea prevention
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