BestPet.co.uk Opiniones 

2857
•
TrustScore: 2 sobre 5

1,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My order was big enough to qualify for free postage. However, instead of my parcel, I received an invoice from the post office because they had paid the letter rate rather than parcel rate. I had to... Ver más

Valorada con 5 estrellas sobre 5

Our Jack needs a Knee Operation, but due to him being overweight, the Surgeon at our Vets suggested that he needed to lose some weight. Therefore we ordered Royal Canin Obese Management DP34 Food. Hey... Ver más

Valorada con 1 estrellas sobre 5

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Ver más

La empresa ha respondido

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1,8

Malo

TrustScore: 2 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 16% de las opiniones negativas

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1,8

Todas las opiniones

(2857)

7 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Unfortunate experience

This may not be a common problem with Best Pet, but they had the wrong description against the item I bought. In retrospect I think they copied and pasted text across certain products. The result was that I was sent the wrong item (though charged full price). After a number of emails and phone calls it was sorted out but I opted for a refund to avoid any further possible mistakes.
I then bought the same product - in a faultless transaction - from Zooplus and it worked out a little cheaper!

14 de mayo de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

Nightmare Delivery

Ordered a Feliway plugin. No issues placing order, website is clear and easy to place orders, infact have been placing orders for many years. until unfortunately Yodel got involved with BestPet and are now delivering for them.

What a nightmare, Yodel said my address didn't exist, wouldn't let me speak to their customer services said only BestPet could do this as they had arranged my delivery.

Took 3 phonecalls to BestPet and nearly 2 weeks for my item to get to me after B.P. arranged for me to have a replacement order via another courier.

Not impressed this time. still like BestPet but would be weary to order from them if they continue to use said Parcel delivery service.

13 de mayo de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

poor communication

I waited several working days without any confirmation of my order being processed and had no information about when it would even be despatched.
Eventually I gave up waiting (6 days after placing order) and cancelled the order as I found another supplier who subsequently delivered the full order less than 24 hours after I placed it.
If I had known how long the order would take, or been kept informed, I may have been more patient but I had to make an emergency visit to my vet to purchase food whilst waiting as my dog is on a specialist diet and could not wait any longer.
I will not be using bestpet again.

6 de mayo de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Flea treatments.

Always use Bestpet to order my cat and dog flea treatments.Very satisfied with all aspects-easy to order, prompt delivery and quality products, will continue to use Bestpet.

5 de mayo de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect service!

BestPet have got such a great range of products and are always extremely competitive on pricing. It is hard to find such high quality dog food especially at affordable prices...! The free delivery is always quicker than expected and on the single occasion I had a slight issue with my delivery (the fault of the courier not BestPet!) they refunded my Next Day charge and got the package to me with utmost haste! I use Best Pet exclusively now for all my animals needs. Thank you!

4 de mayo de 2015
Opinión espontánea

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