Better Bed Company Opiniones 

498
TrustScore: 4.5 sobre 5

4,3

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I wanted a quilt cover that featured on a duvet set packaging but it wasn’t included. However, on contacting Lee at customer services he immediately set up a link and gave me a choice of sizes which I... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Don't remember buying anything from them but they've been spamming my inbox twice a day, every day. Not sure how many beds they expect people to buy, but they shouldn't need that volume of messages to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered a bed frame and mattress for a client of mine. So far so good - the team have kept me up to date with delivery and communication has been great. Fingers crossed for the bed. Thank you for your... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered this bed and it was delivered less than 24 hours later. The service was excellent and the quality of the bed is brilliant. Will definitely purchase with them again!

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

The Better Bed Company has a large range of Beds, Bed Frames, and Mattresses for sale. We offer next day delivery and the best beds and mattress brands. We have information and advice on Beds Mattresses and Life Style for healthy sleep read our Blogs today. If you're looking for ottoman beds, bunk beds, or mattresses we have the solution. With over 40 years of experience in the Bed Industry, you can count on our brand. Our kids beds range is fantastic for your children. We bring high sleepers, cabin beds, and trundle beds with storage to de-clutter the kids bedrooms. Find wooden beds, fabric bed frames, and metal bed frames on the site to offer style to the room. Our adult bed frames also come with storage like drawers and ottoman solutions, this is great as they save space in the bedroom. Choose from a variety of brands like Julian Bowen, Bedmaster, and GFW beds with trust for peace of mind. Check out our social media pages for giveaways and help advice when buying beds and mattresses, to provide trust with the sale. We hope to see you soon at Better Bed Company.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

498 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(498)

75 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Kept in touch from order to delivery. Will definitely order from you again when we next need a bed or mattress
Thankyou.
Your delivery men were v good as well.

24 de febrero de 2026
Opinión espontánea
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Tim, we are happy you liked the service and you’re pleased with your new bed and mattress.

Please don’t hesitate to reach out now or in the future if you need anything.

Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Great Price, Efficient, Friendly, Worth a go!

I placed an order for my new home but then the date changed for the move in date. Lee from the better bed company was super efficient and delayed the delivery date for me so it coincided with the new move in date. Top notch service and I am really pleased with the mattress I bought. If you get the chance give these guys a go definitely worth it :)

5 de febrero de 2026
Opinión espontánea
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Carl, we are pleased Lee did a great job for you on this occasion.

We are happy you like the new mattress also.

If there is anything you need in the future or now, please let us know.

We hope to see you soon.

Thanks, Better Bed Company

Valorada con 5 estrellas sobre 5

Good Quality, very pleased

Ordered a bed and mattress, very pleased, bed delivered as arranged. Lovely, nice quality, good price. I highly recommend this company. I had a slight hiccup with the delivery company, but Lee at Better Beds got it sorted for me.

17 de febrero de 2026
Opinión espontánea
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Margaret, thanks for your kind words we really appreciate you adding this review!

We are Happy Lee could be so helpful for you.

If you need anything now or in the future don’t hesitate to contact us.

We hope to see you soon.

Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Great experience!

Great experience!
Focusing on Customers

18 de febrero de 2026
Opinión espontánea
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Ross, thanks for your kind words. We hope to see you soon.

If you need anything now or in the future don’t hesitate to ask.

Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Highly recommend!

Highly recommend!! Didn't have the bed I originally wanted. However Lee contacted me and said there was one similar and sent me a link to look at it. Helped with a couple of queries too and very fast delivery!! Thankyou lee and team

9 de febrero de 2026
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Lisa-Marie, thanks for your pleasant review. We are happy we could help you out with a triple sleeper bunk bed.

If you need anything now or in the future please let us know.

Thanks again Better Bed Company

Valorada con 1 estrellas sobre 5

Avoid- con artists

Ordered a double bed, wrong item sent that wasn’t as described or in the photo of the item I ordered. After much arguing with Lee and insisting to keep, they agreed to collect- then they went silent with my money and the item collected leaving my son without a bed for weeks. Chased and chased- Had to get PayPal involved in the end to reverse the charge. Absolute crooks

11 de marzo de 2025
Opinión espontánea
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Louisa-jayne Petherick, i think you have the wrong company. We are the Better Bed Company based in Cheshire. I have now flagged this review. Thanks Better Bed Company

We still don't know who you are.

I can see we have an order with someone with the same name in 2024 but that is obviously years ago.

I can see the order now from 2024. This a review from 2 years ago, so i can't remember that much about it. It was because the supplier had put the wrong legs on the product image and hadn't updated the image, and told me that the leg colour had changed. We came out and collected the bed, and you hadn't told me they had been out, so i didn't refund you. If you had of emailed me i would have done a refund at that time. There is only me in the company so it's hard to keep on top, sometimes the supplier doesn't tell me when a bed has been collected. Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Bed is perfect

Bed is perfect , colour match and quality 10/10

6 de febrero de 2026
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Rhianna, we are pleased you like the new bed and the colour is perfect for you.

If you need anything else please let us know.

Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Great service

Great service, sorted out a delivery address error straight away for us, highly recommend!

2 de febrero de 2026
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Nicola, thanks for your kind words. We are please we could be fast with your address and provided a good service for you.

If you need anything now or the future don’t hesitate to get in touch.

Thanks again Bretter Bed Company

Valorada con 1 estrellas sobre 5

Poor Customer Service and Returns Policy

I was not able to return an item despite it being new and unused. The websites return policy is ambiguous at best and I received an informal response saying the item would 'have to go in the skip'. There was no effort to try and resolve the issue despite the website claiming they 'pride themselves on service' and 'want you to be happy with your purchase'. I am now out nearly £500 for an item that I cannot use. Really disappointed with this company and would not recommend.

19 de enero de 2026
Opinión espontánea
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Stacey, this wasn’t our fault and the mattress was stated what it was. Because you unrolled the mattress we can’t take this back due to us now being at fault.

We hope you get sorted out. You need to check what you are actually buying next time.

Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Would thoroughly recommend the Better Bed Company

Would thoroughly recommend the Better Bed Company. I spoke to Lee on a Sunday about the availability of a bed. Lee promised to call me the following day, he did. I took delivery of it on the Wednesday with absolutely great service from the delivery men who carried the heavy boxes upstairs. Lee also suggested viewing a YouTube video when building the bed as well using the instructions, saying any issues to give him a call. Thursday morning I called Lee to say how impressed I was. I would certainly buy from Better Beds again. Stuart

7 de enero de 2026
Opinión espontánea
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Stuart, we are pleased you liked the service Lee provided.

We are also happy the delivery team was really good for you.

We hope to see you soon.

Thanks Better Bed Company

Valorada con 1 estrellas sobre 5

i'll write a review when i get it…

i'll write a review when i get it delivered

5 de enero de 2026
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi James. I have added you to the diary for Monday to chase the mattress for you. I’ll try and get you some tracking. Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

I ordered a super king size bed and had…

I ordered a super king size bed and had a call the next day to say that it was out of stock until the end of January. I was given the option to cancel the order if I wanted but I decided to wait as it wasn’t urgent. I then got offered discount by another company and upon contacting Better Beds they matched it immediately. Excellent service

16 de diciembre de 2025
Opinión espontánea
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Rhian, we are happy you liked the service, and we got you your super king size bed at a discounted price.

If you need anything now or in the future, please contact us.

We hope to see you soon.

Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Brilliant.

3 de enero de 2026
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Pauline, we are pleased you’re happy with the service you received.

We hope to see you soon.

Thanks Better Bed Company

Valorada con 4 estrellas sobre 5

Mattress arrived today great service…

Mattress arrived today great service thanks, however it would have been 5 stars but we had no notification that is was being delivered today so I had just got in when it arrived one man in a white van, so quite fortunate. Everything fine anyway.

5 de enero de 2026
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Alan, we are pleased you’re happy with the service.

We aim to work with our delivery team to get this better in the future.

We hope to see you soon.

Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Wouldn't hesitate to recommend

Had not heard of this company before, I found they had the best price for a Kaydian Walkworth bed that I was looking at.
The same bed was almost 50% more expensive at bigger name retailers.

I checked them out for reviews and all seemed good, so I placed my order late on 30th December.
Got a call the following morning to agree a delivery date.
The day before delivery I got some messages from the delivery company, but noticed a minor discrepancy in the info, so called Better Bed Company.
All sorted within minutes by Lee (good name that), and full tracking available from the delivery company the following day.
Delivery was yesterday, had chance to assemble the bed today and all is good.

Ordering from a company you've never heard of is often a hesitant experience, but sometimes you've got to follow your instincts, and I'm pleased I did.

31 de diciembre de 2025
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Lee, we are pleased you liked the service and you got a good deal on your ottoman bed.

We are happy Lee could be helpful for you.

If you need anything now or in the future please let us know.

We hope to see you soon.

Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Amazing service and quality product

Wanted to purchase the correct bed and after having a chat with Lee I made my mind up that I would definitely purchase from here. Lee was happy to answer any questions I had.
Delivery was really quick too and the bed is amazing quality! To top it up he even called me when I was struggling to assemble the last parts! That’s amazing customer care
Thank you Lee for the fantastic experience you have provided I will definitely purchase from you again!! Highly recommended

14 de diciembre de 2025
Opinión espontánea
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Shabnam, we are happy you liked the service and that Lee was helpful for you.

We are also pleased you liked your new bed.

We hope to see you soon.

Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Really great experience buying from…better bed company

Really great experience buying from this company. I ordered 2 rugs and one was delayed. I was called within 24 hours of ordering to explain this. Really helpful staff.

11 de noviembre de 2025
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Jennifer, we appreciate your kind words.

If you need anything now or in the future don’t hesitate to ask.

We hope to see you soon.

Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Good value

Lovely mattress..had one previously and so easy to choose another. Very pleased

1 de diciembre de 2025
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Jan, we are happy you like your mattress.

If you need anything now or in the future, please let us know.

We hope to see you soon.

Thanks, Better Bed Company

Valorada con 1 estrellas sobre 5

Not dependable.

The process we experienced did not match what was conveyed to us via phone when we called to ask how to arrange purchase and deliver to accommodate a specific range of dates. The delivery is now projected over a week later than expected even after being purchased and fully paid on 12th of November...nearly 3 weeks to process. Very difficult to confirm anything.

29 de noviembre de 2025
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Amy, apologies about this the bed is due in Monday the 1st December, I have you in the diary and eye on your order. I’ll contact you then to get you booked in for the delivery. Sorry about the delay on your bed. Thanks Better Bed Company

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Speedy delivery. Mattress well packaged. Delivery team super efficient and friendly.

17 de noviembre de 2025
Logotipo de Better Bed Company

Respuesta de Better Bed Company

Hi Sarah, thanks for the kind words. We're pleased you're happy with the mattress, and the delivery and customer service were excellent for you.

We hope to see you soon. Thanks, Better Bed Company

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más