Bike Bros. Opiniones 

25
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I went to Bike Bros for the first time. I was welcomed as I arrived, all of my issues were addressed in a competent, friendly, professional and knowledgeable manner. I was told unequivocally wha... Ver más

Valorada con 5 estrellas sobre 5

Excellent service from all the team at Bike Bros. I thought I needed a whole new braking system but they just improved my current system which saved me a lot of time and money. Thank you!

Valorada con 5 estrellas sobre 5

Urgently needed Shimano BR-MT520 brake caliper, as most sites said you had to pre order. There site said in stock, but just needed to know for definite before ordering on line. Fantastic member of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Haven't a bad word to say about these guys, every one of them are a great chat and sort whatever you throw at them in good time and at super reasonable rates. Recently bought a 'vintage' Dutch... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. también en la categoría
  3. Tienda de reparación de bicicletas

Escrito por la empresa

Welcome to Bike Bros, your independent bike shop located in Guildford, Surrey. Our team of expert mechanics and sales staff are here to help you find the perfect bike for you and answer all your questions. We offer a range of services including custom builds, bike servicing, and E-bike maintenance. Contact us by phone, email, or live chat for a personal and professional experience. Stop by our shop, located off the A3 with plenty of parking, for a coffee and a chat about bikes. We're here to support you on your cycling journey!


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

25 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(25)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I went to Bike Bros for the first time

I went to Bike Bros for the first time. I was welcomed as I arrived, all of my issues were addressed in a competent, friendly, professional and knowledgeable manner. I was told unequivocally what they were able to do to resolve my issues I left with one part that I was told I was able to install myself (they didn't push me to have them charge me more to fit it). I walked away a happy and better bike educated customer. I cannot stress enough how these guys didn't try to upsell me, or talk me into extra products/ services I didn't need. Excellent service all round from bike experts.
This is now my only bike shop.
Service 5 stars.
Expertise 5 stars.
Product knowledge 5 stars.
Customer respect 5 stars.
Things I haven't thought of... also 5 stars.

19 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Class team, super helpful and a great chat.

Haven't a bad word to say about these guys, every one of them are a great chat and sort whatever you throw at them in good time and at super reasonable rates.

Recently bought a 'vintage' Dutch bike and along with sorting out a puncture they torqued up my gears and all points too. Were frank and the point about any future upgrades that could be done if and when they needed along with some beginner friendly maintanence tips to keep me going.

Business aside these lads are keen for a chat and able to deal with my yammering while still carrying out a class job for other customers.

Definitely coming back and recommending them over nearby Halfords and Evans!

7 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Above and beyond

From the moment I walked in, the team at Bike Bros delivered top-tier service with genuine enthusiasm. They didn’t just fix my bike—they treated it like a race machine prepping for Ironman. Fast turnaround, clear communication, and zero upselling
Whether you’re a weekend warrior or chasing Ironman glory, this shop gets it. Highly recommended for anyone who wants their ride treated with care and a bit of triathlon-savvy flair.

23 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top tier and experience.

What can I say. Absolute sound bunch of guys.

Used them to help me decide, purchase all the components, build and install for my new downhill bike

Outstanding customer service from start to finish. Always wanting to help and go the extra mile to make sure I was getting exactly what I was after and at a great deal aswell.

Can’t wait to carry on using bike bros for the future.

Thanks again to all the team

15 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Mis-sold; Avoid!

I have used Bike Bros before but this time they completely ripped me off. Yousif showed us the Tenways e-bike and extolled its features and specifically told us of the ability to track it when stolen so we ordered one. Collected and then had problems with registration and when we eventually got the app to work we discover this feature was not on the bicycle. We were totally misled and ordered the wrong bicycle. Avoid!

8 de marzo de 2025
Opinión espontánea
Logotipo de Bike Bros.

Respuesta de Bike Bros.

Hey Gavin,

Thank you for leaving us a review. First and foremost I would like to apologize about this error. This was not my intention to mis-sell you the bike. I'd like to clarify what has happened.

We have recently taken Tenways on board, and during my trial I was able to see the demo bike on the companion app. This is what has led me to believe that the bike has a GPS built in.

Upon seeing the e-mails and asking Tenways about this, they had informed me that only the CGO900 has a GPS built in. This was my misinterpretation of the features of the Tenways Range. And for this I can only apologize.

I have tried to reach out to you via phone a few times, but I was unable to reach you. We would like to make this up to you, please could you get in touch with us so we can find a resolution.

Kind Regards,

Yousif
Bike Bros.

Valorada con 5 estrellas sobre 5

I have several bikes serviced and repaired by Bike bros

I have several bikes, and bike bros service and repair them all to a great standard, they are all running like new. These team of people are real enthusiastic about bikes and customers. Right from the the MD, to the manager Chris, and Tom is a fantastic mechanic. If I have a problem with a bike between services they always pull out all the stops to help. Keep up the great service guys and thanks for everything.

22 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best bike service

Got told about bike bros as needed to get my bike sorted for work as the bottom bracket completely broke on me and so took it to them in the morning and thought it would be at least a couple of days to get it back and got messaged the same day saying it had been fixed. They did amazing work on my bike in such a short period I'm truly astonished at how good they were and will be going back in the future for all my repairs I can't do myself and thanks Harry for fixing my bike. 👍

4 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bike Bros were recommended and they…

Bike Bros were recommended and they certainly didn't disappoint....
Brilliant customer service and professional staff
Updated all the way and kept informed of costs and time scales
Will certainly use again and highly recommend
Thank you

3 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys have the exact right…

These guys have the exact right attitude imo and nothing is too much trouble. Their mechanics are excellent and rapid. I am really impressed.

3 de junio de 2024
Opinión espontánea
Logotipo de Bike Bros.

Respuesta de Bike Bros.

Thanks for the review! We're here to make sure you're back on the road as quickly as possible. If you ever need anything else, just give us a shout.

Enjoy the ride!
Bike Bros.

Valorada con 5 estrellas sobre 5

A great find!

I've been visiting Bike Bros. for over a year now. I find their service to be extremely responsive and the staff knowledgeable and friendly. I have been involved with bikes for many years and a good bike shop is hard to find. This is one is worth trusting with both expensive equipment and your more run around cycles (they've looked at both for me!). Thanks to all!

3 de junio de 2024
Opinión espontánea
Logotipo de Bike Bros.

Respuesta de Bike Bros.

Thanks for sticking with us for over a year! We're really glad to hear you've found our service responsive and our staff friendly and knowledgeable. We know finding a reliable bike shop can be tough, so we're honored to be your go-to. Whatever bike you have, we're here to help.

Happy cycling!
Bike Bros,

Valorada con 5 estrellas sobre 5

Brilliant..Guildford

Brilliant..Guildford. really helpful, at at a price point that made Halfords blush.

The staff do know their stuff. I have been doing my own mechanics for 20 yrs or so... but its really good to know these guys are solid when I go to get new bits And they have gone that extra yard to help me with stuck bits ..I can only speak for the Guildford branch.

18 de mayo de 2024
Opinión espontánea
Logotipo de Bike Bros.

Respuesta de Bike Bros.

Thank you for leaving us a review! We're happy to hear that you found our Guildford team helpful and knowledgeable. It's awesome to know we could assist, especially with your experience in mechanics. If you ever hit a snag or need anything else, you know where to find us.

Enjoy the ride!
Bike Bros.

Valorada con 5 estrellas sobre 5

Great team of people

Great team of people. Passionate about bikes and providing knowledge, expertise and friendly service.

Competitively priced, trustworthy and reliable. What more could you want?

16 de mayo de 2024
Opinión espontánea
Logotipo de Bike Bros.

Respuesta de Bike Bros.

Thank you for the leaving a review! We strive to do our best and provide the best possible service in and around Guildford.

Enjoy the ride!
Bike Bros.

Valorada con 5 estrellas sobre 5

An amazing bike shop with great people

An amazing bike shop with great people. Really helpful with any bike problem and always have your best interests at heart.
Would highly recommend. Would never go anywhere else.

8 de mayo de 2024
Opinión espontánea
Logotipo de Bike Bros.

Respuesta de Bike Bros.

Thanks for the shoutout! We're glad you find our team helpful and trustworthy. It's awesome to hear you'd recommend us. If you ever have any bike issues or questions, just give us a shout. We're here to help.

Happy cycling!
Bike Bros.

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