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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely fantastic. Great communication at a really good price. Would 100% recommend. I won't look anywhere else when I next need a bike box!

Valorada con 5 estrellas sobre 5

The local BikeBox dealer was incredibly helpful and flexible about when I picked up and returned my BikeBox. The company also has an excellent video showing you exactly how to pack your bike away in t... Ver más

Valorada con 5 estrellas sobre 5

Kirsty was very helpful. Happy for me to pick and drop boxes at times to suit me- during day or weekend, early or late. Bike easy to pack despite full suspension 27.5 inch wheel bike with wide tyres.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Reasonable price for hire, good quality Bikebox which kept my bike safe - even on EasyJet - but the main reason I’ve given 5 stars is the superb customer service I received. Communication was very god... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Alquiler de vacaciones

Escrito por la empresa

Hire and Sales of top of the range, rigid bike boxes to keep your bike safe whether your traveling by plane, train or car. We have 23 rental collection hubs in the UK and Ireland.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

66 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(66)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Friendly communications and catered for some last minute changes to return date. All round a brilliant experience and would definitely use again.

21 de mayo de 2019
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thank you- our pleasure :)

Valorada con 3 estrellas sobre 5

Did what we needed,but could be improved

Did what we needed, but a couple of areas where there was room for improvement:

- we booked two boxes, but when my partner went to pick up from shop, they only had one. She had to wait while they got another from the depot (she was supposed to be working)
- the velcro on the straps in one of the boxes was no longer effective. On opening the box, saddles and pedal had worked free and moved around, which potentially could have caused damage (we had to pack differently on our return)

18 de mayo de 2019
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thanks for your feedback Steve, we have taken steps to improve our service

Valorada con 5 estrellas sobre 5

Great service, great pricing.

Painless, efficient service with competitive pricing. Bike boxes are in great condition and local collection hub is spectacularly helpful, as was Kirsty when making the booking. All good.

12 de mayo de 2019
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thank you- our pleasure :)

Valorada con 5 estrellas sobre 5

Excellent quick service

Excellent quick service that quickly changed address of delivery last thing when required. many thanks

10 de abril de 2019
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thank you- our pleasure :)

Valorada con 5 estrellas sobre 5

Friendly, relaxed and efficient

Have used BikeBoxOnline to hire >25 boxes for our cycling club's trips to Mallorca over the last couple of years. Friendly, relaxed and efficient service from Kirsty. Cheers!

23 de marzo de 2019
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thank you- our pleasure :)

Valorada con 5 estrellas sobre 5

Superb customer care.

Reasonable price for hire, good quality Bikebox which kept my bike safe - even on EasyJet - but the main reason I’ve given 5 stars is the superb customer service I received. Communication was very god at all times and the staff could not do enough for me. I’d highly recommend BikeBoxOnline and I will be using them again.

16 de agosto de 2018
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thank you- our pleasure :)

Valorada con 4 estrellas sobre 5

Easy to book be prepared to adjust the fit

Easy to book. Easy to locate the collection point. Unless you have tried it before you must expect some uncertainty about the sizes of your equipment. In my case a Whyte T129 XL the 29" wheels and 2.3" tyres do not fit easily. Deflating the tyres so the wheels can fit at all then taking care to ensure disk rotors don't touch etc. In transit the catches and closure of the box worked well.

28 de julio de 2018
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Hi, thank you for your kind review. Did you have a Velovault bike box? if so, our Velovault2 box has a bit more room for the larger wheels so it's worth requesting one for next time :)
Best wishes
Hannah

Valorada con 5 estrellas sobre 5

Great service from Bikebox online.

Great service from Bikebox online.
Found out we had won a last minute cycling holiday.

We needed to hire two bikeboxes with short notice. Googled bikebox hire and found the link.
Spoke to Kirsty on the phone who was a great help. Kirsty sorted out a courier to make sure we had the boxes at the pickup location in plenty of time.

We we able to collect the boxes from a cycle shop close by which made life easier.

Really happy with the service and we plan to use them again.

27 de julio de 2018
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

It's been our pleasure- see you next year!

Valorada con 5 estrellas sobre 5

Excellent service and the bike box was…

Excellent service and the bike box was perfect for my needs. I had the utmost confidence that my expensive carbon bike would reach its destination in the same amount of pieces as I had packed it (it did and returned too!). It was good that there were Velcro straps to secure my wheels as they are the through axle disc types so have no QR to secure to the box. I had noticed other well known brand boxes that did not have this and one chap had to use cable ties to the foam divider!
The only thing I would criticise is the video that explains how to pack your bike into the box. It tells you to let the air out of your tyres 'to please the airlines'. Not a good idea if you have tubeless tyres! Another chap had followed the video instructions to the letter and had let all the air out of his tubeless tyres completely, very messy!

18 de julio de 2018
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Hi Peter, Thanks for your review and you raise a good point about tubeless tyres, unfortunately the airlines require the air to be removed for safety purposes but i agree that for tubeless you certainly shouldn't deflate completely. Hope to see you again next year :)

Valorada con 5 estrellas sobre 5

Great service from bikebox online (York)

I’ve hired from bikebox online (York hub) for the past few years and have always had great service from Kirsty. Would highly recommend.

16 de julio de 2018
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thanks Jonathan- always our pleasure :)

Valorada con 2 estrellas sobre 5

The box had seen better days

The box had seen better days, one of the wheels kept jamming up and it kept pulling to one side whilst pulling it along. Also the velco ty ups were also well used and some of them wouldn’t stick. The delivery and pick up service were very good and the price for the box was very reasonable.

12 de julio de 2018
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Hi Shane, thanks for your feedback. I've located the box you used and made sure that it has been taken in for a full service :)

Valorada con 5 estrellas sobre 5

Great service from Richie in Plymouth

Great service from Richie in Plymouth. Box works as advertised, wheels well through airports and fits in a medium size car.
All in all did exactly what I needed.

27 de junio de 2018
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thanks Richard- hope to see you again next year :)

Valorada con 5 estrellas sobre 5

Very helpful

User friendly and very helpful

13 de junio de 2018
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thanks for your review- we hope to see you again next year :)

Valorada con 5 estrellas sobre 5

Bike box on line

Bike box on line provided me with a top quality box in very good condition. Collection and return of the box to Plymouth was made easy and convenient by the agent mr Richie Ogle. 5star rating thoroughly deserved

28 de mayo de 2018
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thank you- was our pleasure :)

Valorada con 5 estrellas sobre 5

I needed to rent a bike box within 48…

I needed to rent a bike box within 48 hours of a flight to Spain. I got a reply within hours and the booking was in place. Excellent service all round.

26 de marzo de 2018
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

our pleasure- see you next year! :)

Valorada con 5 estrellas sobre 5

The Best Bike Travel Box

Love the Velo Box from BikeBoxOnline. The added quality of the closures and the centre pole make this box a delight to use, and is of better quality than the competitors.
In addition they are great people to deal with - I ordered the box for Australia - it arrived in 5 working days - awesome service - awesome product - love it.

18 de septiembre de 2017
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thanks for your review- a pleasure to work with you, all the best :)

Valorada con 5 estrellas sobre 5

Excellent!

Good communications, great product and excellent service.

8 de septiembre de 2017
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thanks Roger :) It's been our pleasure and we hope to see you again next year :)

Valorada con 4 estrellas sobre 5

Great box

Great box, which was pretty sturdy and secure, giving me the confidence that my bike would arrive in one piece despite what the baggage handlers may try and do to it! I found that there was plenty of space inside the box too for things like my bike shoes, helmet, wetsuit and a lot of my other triathlon gear, however just be careful that you don't fill it up with too much equipment as the weight creeps up and this may give you a problem with airlines weight limits!!

22 de agosto de 2017
Opinión espontánea
Logotipo de BikeBoxOnline

Respuesta de BikeBoxOnline

Thanks for the review Kevin, the weight sure can creep up if you don't keep an eye on it. the weight/protection balance is a tricky one! Hope to see you again next year :)

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