We had an issue where a smll issue where part of the brake cable had broken. We sent an email to the customer service explaining the situation and got a quick responses requesting further informati... Ver más

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Consulta las opiniones de los clientes
Wanted to join but no bikes avaliable at all for all 3 of my children in different age groups I was expecting better choices and more to pick from or at least to be able to get 1 bike of them but noth... Ver más
La empresa ha respondido
I made a mistake and accidentally cancelled the bike hire we had for my son. Pick up was organised, I was charged for cancellation and collection but when I sent an email to ask if it could be undone... Ver más
We now have three bikes through bike club, including one upgrade, and have had nothing but exceptional service. Any queries have been answered quickly, and most importantly our kids love their bikes!... Ver más
Información sobre la empresa
Sobre Bike Club UK
Escrito por la empresa
Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.
Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.
We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.
Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.
Información de contacto
Easter Industrial Park, Ferry Ln, RM13 9BP, Rainham, Reino Unido
- 020 3608 2017
- info@bikeclub.com
- bikeclub.com
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Highly recommend Bike Club!
This was our second purchase from Bike Club. Easy to search and select a bike, smooth transaction and delivery options, arrived as expected. Quality bike and my son is absolutely thrilled with it!
Ashley was really helpful and thorough…
Ashley was really helpful and thorough when dealing with the query on my subscription.
Its really reassuring that you can speak to someone on the other end of the phone who understands life's complexities around kids, im really grateful for the resolution and would highly recommend The Bike Club !
Thank you for putting my mind at ease Ashley! Youre a star!
Aiyla
Bike Club Exprience
A family member recommended BikClub to me.
When we ordered, my daughter changed her mind very quickly, and then I emailed the support team, and they clearly understood my issue and solved it immediately, and when I reached out once again to be sure about not being double charged, they assured me that I wouldn't be.
The bike arrived on time and in perfect condition. It was already assembled and just needed the pedals to be attached and some small adjusting.
Very helpful customer services
Very helpful customer services, they seem to really care about the customer and go to any lengths to try and help. Great bike too! Overall very impressed.
Great Customer Service
I havent received my bike yet but I wanted to write a review on the great customer service I have encountered. Sham has been especially helpful with all the many questions I have had and has responded quickly to my emails. Great service so far and Im sure I will have one happy girl on her birthday when she gets the bike!
I have had a fantastic experience so…
I have had a fantastic experience so far. Sham has been extremely helpful in assisting me pick the right bike for my son. I am excited to receive the bike and see how my some enjoys it
So far so good
Great experience so far
Great experience so far, really easy to sign up and the bike was delivered swiftly. Customer service was responsive when we had a small issue. Love the fact that we can easily swap to a different bike if our child outgrows this one or progresses from balance bike to pedal bike.
Bike Club is Part of the Family
I have been with bike club for many years. Both my sons have had their bikes growing with them. The quality of the bikes are exceptional and the customer service is amazing. The delivery is tailored to suit you. I would definitely recommend bike club as an affordable way to bring bikes into your children's lives.
Sham did a fantastic job - Thank you!
Sham did a fantastic job, our bike arrived in time for my sons birthday and after some complications with the courier she kept me update both on the phone and over emails. Thank you ever so much
Such a great idea
Such a great idea! My son is new to riding bikes and I didn’t want to buy him a new one to practice on and then outgrow it within months….this way he can practice on a bike that is slightly too small (needed him to touch the floor) and I know within a month I can upgrade it to a size more appropriate for his height. My only issue, is the delivery company! They left it on my doorstep and didn’t bother to ring the bell. We were home, but it was outside for hours until we realised. Not happy with dhl! Bike company however is fantastic
Excellent service
Excellent service. I must have made a huge mistake when measuring as the bike that arrived was far too big! The team sorted replacing the bike without any fuss with only 2 days until my son’s birthday. I am so grateful and my son hasn’t been off it and can now ride a pedal bike. Over the moon.
Awesome product and service to help kids get into cycling affordably.
Wanted to get a good quality bike for my kids to enjoy riding for fun and also getting around London. Quality of new and used bikes has been excellent, love the subscription model, easy exchanges, and rapid customer service. Both of my girls now love riding their bikes and it's been made so much better by them having good bikes which fit them perfectly over the last few years. Would highly recommend bike club to anyone wanting to help their kids I to cycling!
I got a nearly new bike for my grandson…
I got a nearly new bike for my grandson which is great. However after receiving it i went on the website and found it was now 50% off for the first year. When i sent them an email expressing my disappointment they immediately responded and gave me the discount. I was very pleasantly surprised but its great to see some companies arent just about profit.
Excellent service & bikes
Absolutely brilliant company and service. We’ve used this for my son since his 3rd birthday. The bikes are fantastic, light weight and easy to ride. We’ve exchanged bikes a number of times and as soon as he has outgrown one. It’s super easy to do and much better than clogging up the garage with bikes that we would struggle to sell or give away. We’ll use this for years to come and would highly recommended to anyone looking for a quality bike for their kids!
Great company
I've been getting bikes for a while now with bike club just now ordered 3rd set of bikes for my 2 boys and can't rate it high enough if things go wrong they are very helpful and quick to solve it the staff are kind friendly and efficient would definitely recommend this service
Exceptional bikes and customer service
We have used this service for three years now and still love it. Our son easily learned to ride on their lighter framed bikes when he was just turned three.
I recently exchanged a bike which was the incorrect size, Sham helped me to find the right bike for my son (even though it was showing out of stock online) and arranged a fast free exchange so we aren't out of a bike for long!
I cannot fault Bike club at all. Highly recommend their bikes.
We love the idea of this service…
We love the idea of this service especially with a little learning to ride his bike and having the option to change out sizes. Unfortunately, we were unable to assemble the bike delivered as a nut was stripped - HOWEVER, Bike club worked above and beyond expectations to rectify the issue and we now have a very happy boy!
Bike Club have been excellent
Bike Club have been excellent. We had an issue with our DHL delivery. Bike Club dealt with it professionally. Excellent communication and customer service. Thank you to Sham from the Bike Club team.
The Bike Club are always superb
The Bike Club are always superb. Whenever I have made contact I always get quick and clear response and the issue dealt with effectively. I recently spoke with Jerome who handled an issue effectively and got a new bike shipped out much to the excitement of my son. Great team!
Great service from bike club
Great service from bike club! We had a breakage on one of our bikes and they sorted it out so quickly and easily!
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