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Bike Club UK Opiniones 

2304
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... Ver más

Valorada con 5 estrellas sobre 5

We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... Ver más

Valorada con 5 estrellas sobre 5

After a failed delivery attempt, Bike Club sent me an email to reassure me that they were investigating things from their side. New delivery organised and our brand new bike arrived promptly. My son w... Ver más

Valorada con 4 estrellas sobre 5

Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... Ver más

Información sobre la empresa

  1. Tienda de bicicletas

Sobre Bike Club UK

Escrito por la empresa

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

Información de contacto

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 42% de las opiniones negativas

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4,3

Todas las opiniones

(2304)

170 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Highly recommend Bike Club

We have been using the Bike Club for many years now, we always received excellent service, swapping bikes when our daughters need to move up to a bigger bike is very easy and the delivery and swap are seamless. I'd highly recommend Bike Club to anyone looking for good quality bikes for their children.

8 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service and Bike

Bike arrived on the day stated. Easy to put together. The bike is nice and light and gear changing is so much easier than my son's previous bike. Just perfect in my sons words.

8 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is my daughter’s second bike with…

This is my daughter’s second bike with bike club and we as parents and my daughter are very happy with the quality of the service and the bike its self.
Very easy guidelines to select the correct bike and size on the site and quick and easy delivery.

9 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Customer Service

I complained about poor delivery by DHL and within 12 hours reveived an apology from Bike Club. Shortly afterwards I received details about Bike Club's complaint to DHL and their response.

This was the quickest and best customer service I have ever had, and bearing in mind my complaint was very minor. 5 stars well earned.

9 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

They have really friendly customer service

They have really good customer service. They reply promptly and get any issues resolved in a friendly manner.
The bikes we received were good quality second hand bikes which were as described.
I have already recommended them to friends.

28 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling experience

Appalling experience. We booked and arranged for bikes to be delivered last Friday in advance of the bank holiday weekend. Received notification the bikes were out for delivery and a 2 hour delivery period given. We waited in for 3 hours no one turned up and no contact numbers given so we had to wait with 2 very disappointed girls until Tuesday (today) for a response (but despite being asked no number still provided). Advised the bikes were out for delivery again today between 5 pm and 7 pm. Once again no delivery and no way of contacting them - only email! I’m sorry this is shocking customer service and shocking service overall - the delivery company has also sent us emails on Friday and today wanting to review their delivery! What a joke!! 🤣

22 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service - 4 days and waiting for a reply, no telephone service.
Supposed to have an exchange Saturday but a no show and now unable to contact bike club. I’d avoid now at all costs

23 de mayo de 2026
Opinión espontánea
Logotipo de Bike Club UK

Respuesta de Bike Club UK

Hi Cathy,

Thank you for taking the time to share your feedback. We're really sorry to hear about your poor delivery experience, and we completely understand your frustration. This is not what we want any of our members to experience, and we do apologise for letting you down this weekend.

We're sorry it took us a little longer than usual to get back to you. As your message arrived on Saturday evening, our team was unavailable over the weekend and bank holiday, which meant we weren't able to respond as quickly as we would have liked. We apologise for that, and we appreciate your patience.

We're pleased to say that one of our team members has meanwhile picked up your case and is working towards a positive outcome for you.

Thank you again for sharing your feedback, and we sincerely hope we can restore your confidence in Bike Club and our delivery service.

Best regards,
Bike Club Member Support Team

Valorada con 5 estrellas sobre 5

Bikeclub Review

Easy to use service, very friendly staff. I particularly enjoy the fact that my garage stopped accummulating old bikes no longer in use!

19 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bike Club has been a really positive…

Bike Club has been a really positive experience; we were toying with buying a new bike but were worried our daughter would quickly grow out of it. Renting a bike with Bike Club has been great, great value, a lot of choice and really good quality bikes; my daughter has been out on hers every day since it arrived! Would definitely recommend!

12 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant

Brilliant pre order customer service, rapid delivery, excellent bike. I have told several friends about our great experience. One very happy child and mummy! Easy set up and off she goes, been out on the Frog 44 daily since it arrived.

5 de mayo de 2026
Opinión espontánea

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