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Bike Club UK Opiniones 

2305
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... Ver más

Valorada con 5 estrellas sobre 5

After a failed delivery attempt, Bike Club sent me an email to reassure me that they were investigating things from their side. New delivery organised and our brand new bike arrived promptly. My son w... Ver más

Valorada con 4 estrellas sobre 5

Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... Ver más

Valorada con 5 estrellas sobre 5

We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... Ver más

Información sobre la empresa

  1. Tienda de bicicletas

Sobre Bike Club UK

Escrito por la empresa

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

Información de contacto

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 42% de las opiniones negativas

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4,3

Todas las opiniones

(2305)

170 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great company

Great service. Have always had positive interactions whenever I have needed to contact them. Quality bikes and easy exchange process.

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from the Bike Club

The bikes I returned were collected promptly and the new one delivered the same day. I received prompt and courteous replies to my emails. Grandson delighted with his new bike

20 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous re-bike rental scheme that has…

Fabulous re-bike rental scheme that has meant we are able to afford 2 great bikes. Also takes away the headache of re-selling. The 10% sibling discount is great as is their customer service. Thank you Bike Club 🙏

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Felt like a very valued customer

Felt like a very valued customer, the issue I had was rectified very quickly and efficiently, the customer service is second to none. Loved the fact I could deal with the same person throughout the emails and not having different people which leads to miscommunication.

29 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The bike was great more than we could…

The bike was great more than we could afford upfront, and we had no problem switching out for the best fit. Or moving out of london. Now we have upgraded and it’s great to have a choice without that great big expense and to say yes to your kid not let’s wait for your birthday!

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a fantastic company

What a fantastic company. Great website, range of bikes, delivery speed and cost. Perfect solution to changing kids bikes every year as they grow. The range of bikes is brilliant! The bikes come assembled which trust me if you haven’t built a bike before is an absolute godsend, and gives you confidence it won’t fall apart as they ride! Can’t recommend this company enough.

23 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience start to finish

Great experience start to finish with choosing the correct bike for my daughter, to having it delivered and riding the same day with totally easy setup. She's absolutely loving it. Fastest way to get my daughter back into cycling this year as the summer season starts, as she'd just outgrown her first bike. Great to know I can swap up to the next size when she's ready in another year or two. The bike was like new as well, maybe ridden once by one child. Serviced very well to provide new brakes pads and pedals, and everything else was like new including the gearing and tyres. Will definitely be keeping up our subscription for the summer months before deciding which bike she needs next

13 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic idea and great service

We have used Bike Club for the last two years and just done the first exchange. No hassle with ordering the bike, arrived really quickly and the old one was taken away the same day. I love that we are able to send the bike back when my son has outgrown it - saving space, money and letting the bike get a new lease of life. Customer services are amazing - respond quickly and super helpful. Overall really happy with our experience and wish I had known about this with my older child.

7 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Too expensive for the service delivered…

Too expensive for the service delivered

This is a very uneconomical and expensive service. Bikes wasnt reliable and broke often needing plenty of trips to the local bike shop. It's cheaper buying new. The return and delivery fees are also ridiculous.

7 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good

Very good, easy to set up and the bike arrived in good time and in good order. Thank you.

25 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

What a pleasure it was to deal with Ashley. Our Bike arrived on Friday and due to the courier damaging the box we didn't have pedals as these had fallen out. They sorted this immediately without hesitations and we had pedals delivered the next morning. This is what I call a customer first experience!! Thank you

20 de marzo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Left disappointed

Delivery of the bikes was excellent and on time. These were celebration gifts for my children for the following morning. One bike arrived with no pedals and the second bikes left pedal couldn’t be fitted due to over threading issues. The family bike ride we had planned on the day had to be cancelled and I had two very unhappy children. Took the second bike to a local bike shop where we paid to get the over threading sorted. On the whole just very disappointed. Replacement pedals arrived the following day so bike club did correct quickly. Just very surprised how they could be missing in the first place when they are the only loose items with the bike that are in the box

20 de marzo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Never used bike club put off by prices

Okay, so I haven't actually used bike club. I wanted to but the per month cost of the frog bike i was looking at was far too high plus delivery, when I can have several options available to me on online market places for £150 for frog bikes which are in excellent condition and which will hold their value. One year of subs for the same bike with bike club would be more than thisband I expect this size bike to last my child circa 18 months. I'm just not understanding how they make a business with the prices they charge, maybe for people who don't use second hand market places?

18 de marzo de 2026
Opinión espontánea
Logotipo de Bike Club UK

Respuesta de Bike Club UK

Hi Gabs,

Thank you for taking the time to share your thoughts, and we completely understand where you're coming from. The second-hand market is a brilliant option for many families, and we'd never argue with a great deal on Frog bikes!

That said, we'd love to share why Bike Club works so well for other families, in case it's helpful.

One of the biggest benefits is flexibility as children grow. With Bike Club, you're never stuck with a bike your little one has outgrown. When it's time to move up a size, you can easily exchange with doorstep collection and delivery. No listing, no waiting, no haggling.

There's also the question of fit and quality. Research shows children ride more confidently and enjoy cycling more when they're on a properly sized, lightweight bike. Getting the size wrong, even briefly, can put kids off cycling altogether. To add to this, each one of our reBikes is professionally serviced by our mechanics before they reach a new rider, so quality is also guaranteed.

For families who'd rather not find a lump sum upfront, spreading the cost monthly makes things a lot more manageable. And because we work exclusively with quality brands like Frog, Forme, or Trek, everything arrives at your door ready to ride, with no need to inspect, negotiate or arrange transport.

Thank you again for sharing your feedback, and we hope your little one enjoys their new bike, whatever route you take!

Best regards,
Bike Club Member Support Team

Valorada con 5 estrellas sobre 5

I have nothing but positive things to say

I have nothing but positive things to say so far and I am so glad I didn't pay too much attention to the negative reviews on here.

The process has been so smooth so far. I've got my daughter's first new bike at a fraction of the price than if I'd paid new and even took advantage off the 50% off for 12 months on starter bikes (promo code).

The bike arrived within 2 weeks and is absoutely beautiful. I opted for 'used' but it could pass as new - with brand new wheels.

The service has been great and I received a response email the very next morning - after I'd made an accidental order.

It gets 10/10 from me!

12 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

It was effortless

It was effortless! From selection to order and delivery the Bike Club team really made it a great experience. Would highly recommend. Thank you

5 de marzo de 2026
Opinión espontánea

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