Received great customer service from Rey (Retention Team). Rey has helped us relocate 2 of our existing machines to a different site, arranged for parts to be replaced promptly and has always been hel... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Karolis does the service for the Billi tap at our office, he was super professional friendly and extremely helpful. And goes the extra mile
La empresa ha respondido
Rey made the call quick and painless! It was easy to explain my issue, and he clearly walked me through what was going to happen and how the team would resolve it. He handled the call with confidenc... Ver más
La empresa ha respondido
Rey contacted me promptly after I sent my email and was extremely professional throughout. He took the time to explain our current contractual position in detail, ensuring everything was clear and eas... Ver más
La empresa ha respondido
Información sobre la empresa
- Empresa depuradora de aguas
- también en la categoría
- Fábrica de material eléctrico
- Tienda de electrodomésticos
Información de contacto
Reino Unido
- billi-uk.com
4,9
Excelente
365 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Billy tap install and repairs
Danny attended site for installation and repair works. He showed excellent competence and worked in a professional and efficient manner.
28 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Dips,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Danny was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Lesley was great
Lesley arrived at L2s on time, was courteous and explained what was wrong and how long it would take to fix. Then repaired our tap in the time she’d advised.
Thank you so much.
22 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Hi,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Lesley was able to assist you efficiently and professionally.
I have passed on your compliments to her.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Sarjul found and fixed the issue…
Sarjul found and fixed the issue quickly. Very happy with the service he provided.
27 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Lou,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Sarjul was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Billi Training
On September the 20th & 21st I received Billi manufacturers training delivered by Danny Robbins, the training was very thorough and delivered well. I now feel able to support the engineers within the business I work for when it comes to repair and maintenance. Thank you for your on going support and I look forward to seeing the team over at Billi soon.
21 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Connor,
Thank you for your positive feedback. We’re delighted to hear that you found our training program, delivered by Danny Robbins, to be thorough and well-executed.
It’s lovely that the training has equipped you with the necessary skills to support your team in repair and maintenance tasks.
We appreciate your recognition of our ongoing support and look forward to your continued engagement with the Billi team.
Best Regards,
Aidan Fong
Marketing Team
Respuesta de Billi Uk
Dear Jade,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service.
If you need any further assistance, please reach out to us at marketing@billi-uk.com or call 020 7456 6789.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Karolis was super helpful!
Karolis came to our office today to service our taps across three floors. We had some problems but he fixed them in no time and even made the pressure better from removing limescale. He adjusted the temperatures correctly which was great too.
Very polite and friendly, thank you Karolis!
Molly - Headspace Southampton
26 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Molly,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Karolis was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Great service from Danny
Great service from Danny. He was very helpful and professional.
26 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Esther,
Thank you for taking the time to leave us a positive review. We are thrilled to hear you had a positive experience with our service and that Danny was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Appalling service from Billi taps
Appalling service from Billi taps, our tap broke and it took a week for someone to even look at it, after this they said it needed a new part which was then 'not in stock' then it came back in stock and they said they need proof of payment before they will send the part out, it's now been 2 weeks since we made payment and we haven't received the new part, not had a single response to any emails either regarding getting a tracking number!
19 de septiembre de 2023
Opinión espontánea
Karlos was quick and efficient
Karlos was quick and efficient, cleared up our V-tap and stopped a reccurring gurgling sound we had lickity split. Thanks very much!
26 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Mitchell,
Thank you for taking the time to leave us a positive review. We are thrilled to hear you had a positive experience with our service and that Karolis was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
New Installation / Remedial visit
Initial install went well however main tap and drain were different shades of Bronze.
Spoke with Harry who personally collected the correct unit to be re installed.
Kieran attended the next day to install the replacement tap and under counter unit as they were unsure if the originally supplied unit was a reconditioned unit.
Great service on the day
26 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Mat,
Thank you for your feedback. We’re glad to hear that the initial installation went well and that Harry and Kieran addressed the issue with the tap and drain promptly and professionally.
We apologize for any inconvenience caused by the discrepancy in the shades of Bronze and the uncertainty about the condition of the supplied initially unit.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Great service
Had an issue with the level sensor and Sarjul was sent to fix it. He was polite, gave me an idea about the time it'll take to fix it, and done a great job. All, while he trained a person. Well done!
25 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Attila,
Thank you for taking the time to leave us a positive review. We are thrilled to hear you had a positive experience with our service and that Sarjul was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Golding Homes call out
Danny attended Golding Homes today and was completely amazing. He was reaally helpful and explained the source of the issue and howbto avoid it.
It was completely different to the service received via customer service who was not helpful and took me a whole week to get the appointment set up.
I want to say thank you Dan for your amazing servi
25 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Laide,
Thank you for your wonderful feedback. We’re thrilled to hear that Danny provided you with amazing service at Golding Homes.
We’re sorry to hear about your experience with our customer service, and we appreciate your patience. We’ll be sure to pass your compliments along to Danny and use your feedback to improve our services.
Thank you for choosing Billi, and we look forward to serving you again!
Best Regards,
Aidan Fong
Marketing Team
Josh Davies the Billi engineer came in…
Josh Davies the Billi engineer came in and quickly diagnosed the fault and repaired the tap that was not working
Thank you
21 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Mark,
Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a positive experience with our service and that Josh was able to assist you to a high standard.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Respuesta de Billi Uk
Dear Mark,
Thank you for your positive feedback. We’re delighted to hear that you found our service to be excellent and pleasant.
If you need any assistance, please reach out to us at marketing@billi-uk.com or call 020 7456 6789.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
No more plastic
We have one of these at work. Brilliant, no more plastic bottles.
21 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear David,
We’re delighted to hear that our product is making a difference at your workplace by reducing the use of plastic bottles.
If you need any assistance, please reach out to us at marketing@billi-uk.com or call 020 7456 6789.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Excellent work
I had an engineer named Sarjul to do a service for our company's billi tap. He worked efficiently polite and explained in detail on what he did today. Great job Sarjul.
22 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Romeo,
Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a positive experience with our service and that Sarjul was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Office Tap
Lesley came out this morning to fix our office tap. Lovely lady and she did an excellent job in sorting it out. All up and running again in no time.
22 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Sarah,
Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a positive experience with our service and that Lesley was able to assist you efficiently and professionally.
I have passed on your compliments to her.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Water and tap problem
Sarjul came and fixed our problem with ease, was super helpful and explained what would happen before and after.
22 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Thomas,
Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a positive experience with our service and that Sarjul was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Karolis attended and resolved the issue…
Karolis attended and resolved the issue In a friendly and professional manner. Very happy that the tap is working again.
22 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Kenny,
Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a positive experience with our service and that Karolis was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Our service engineer today was karolls…
Our service engineer today was karolls he was great friendly and polite.
Job done quickly and efficiently changing all 4 of our bili tap filters
Thank-you
22 de septiembre de 2023
Opinión espontánea
Respuesta de Billi Uk
Dear Tracey,
Thank you for taking the time to leave us a positive review. We are thrilled to hear that you had a positive experience with our service and that Karolis was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
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