binge.com.au Opiniones 

Had a technical issue with the Binge app on my TV. Messaged support and was immediately met with the standard approach of blaming my device and tv.

Explaining that none of my other steaming apps have this issues was ignored.

Customer support staff are just repeating scripted responses that are designed to shift the blame and get the customer to give up and not bother.

Also and this is the kicker, they block the use of Apple Private Relay and treat it as a VPN, you can’t even open their webpage with it on. Apple Private Relay does not and cannot change countries (doesn’t even change states here) so cannot be used to bypass geoblocking. There is no proprietary loss reason to block the private relay. The only reason to block it as vigorously as a VPN is to collect detailed user data for financial gain.

I cancelled my subscription on the spot.

My binge has been coming up with an error for 4 days now. Their technical team just goes around in circles asking the same questions and not actually fixing anything. Their questions are irrelevant, for e.g. they said my internet speed is too low when doing a test on my phone using WIFI (which it wasn't). However, i stated many, many times that my TV is having the issue and that is connected via a ethernet cable, so the speed test is not accurate and useless. They persist to not listen or take any initiative in trying to resolve the issue. I also have Netflix, Disney and prime with no issues at all. I genuinely think they don't know how to fix the error that is stopping me from watching anything on binge. Avoid at all costs.

Pay to watch your advertisement.
Not much choice for movie and subtitles. I rather to stick with Netflix. Already Unsubscribe Binge, we will never use it again.

Adding ads for people who pay for basic on binge is ridiculous and short-sighted. I'll come back if it's ever reversed.

Disgusting. Pay $10 per month and now forced to watch 3 or 4 ads at a time, multiple times through a 20min show. Can't skip them. I'm fine watching ads when a service is free. That's how they make money and I get it. This is a pure money grabbing, double dipping fleece. I won't pay a fee to watch ads, and I certainly won't pay a higher fine for the privilege I originally forked money out for. There are better streaming services out there for the prices.

Dumb doing adverts.

Cancel

Cancel

Cancel

Aside from the fact that you are paying for ads... the customer service is terrible, the app is buggy and annoying to use, the content is average at best.
Yes I know you can upgrade for no ads but honestly the fact that paying for ads is even a thing is such a money grab. This service can't be trusted and I could not recommend it any less.

They now have Ads. If I wanted to watch regular tv I would. So stupid. Cancelling my subscription.

The advertisement breaks are offensive given you’re paying for the service. Often, terrible and on a short 4 ad cycle. Infuriating.

Awful rollout of Advertisements, quite questionable practice when you sign up for an ad-free service only to change the tier types later without communication.
Placement is terrible, Ads play midsentence of dialogue making television shows unwatchable. Free-to-air places ads in natural breaks of a show. Competitors have shown successful models of ad rollout and Binge has completely missed the mark. Would not recommend, plenty of other places you can watch content

Glitchy service, can’t currently even log in, keeps sending me back to log in page, customer service can’t help, they seem to have no idea.
There’s some good shows but even when it is working it doesn’t work well.
It constantly buffers, episodes won’t play.
All in all just a bad service.
I’m cancelling my subscription.

I've been a Binge subscriber since August 2020, appreciating the selection available including HBO series. However now they've introduced ads - too many, too often (the sales pitch about that I've found wildly inaccurate), interrupting dialogue or action at highly inappropriate moments, completely spoiling viewing and enjoyment of the show. I'm not prepared to pay $16 per month simply to remove ads that have been forced on me at $10 per month. I've now cancelled my subscription.

If I could give them no stars I would. The worst streaming company by far. I signed up for a trial that I couldn’t use because I couldn’t get it on my television. I have tried to cancel straight away but haven’t been able to and so I get charged $10 every month for something that is useless to me. I’m an aged pensioner and can’t afford to pay for that. UNSUBSCRIBE me. The ACCC should be informed of your unscrupulous practices.

Ads- you are giving them money and paying to watch ADS! Um no thanks? That is ridiculous! And it’s not a couple of ads- they are not only long, but repetitive, and played multiple times throughout the show, constantly interrupting and FULL of glitches and bugs! What the hell were they thinking?!

Content is pretty good, but it's constantly interrupted by ads. Not what you want from a paid streaming service

I'm amazed at how many poor reviews Binge receives, but does little or nothing about. And just lately, while re-watching Game of Thrones, Binge is cutting off the end of every episode, not to mention no more recaps at the beginning. Two emails so far about this issue, and I'm no closer to a resolution. Binge thinks I'm talking about sport rather than this most iconic show! I guess the word "game" confuses them? Or are we dealing with algorithms? Add to this, Binge support keeps fobbing me off to their useless help centre or blaming their provider. Greed seems to be the basis of the problem, but Binge would rather keep greedy, unreasonable providers happy than the customers whose monthly subscriptions keep them in business. I hear Murdoch owns Binge. If that is so, then there's the reason for customers being ripped off and fobbed off when they dare to complain.

FIX THE PROBLEM. Stop blaming providers or stroking Murdoch's oversized ego and quit fobbing customers off to a help centre that is as useless as t*ts on a bull. JUST FIX IT.

UPDATE: After the third email about this, I'm now asked to video the problem AND date/time stamp it for every episode that is cut short. EVERY EPISODE of 8 seasons with 10 episodes in each season, except the last, which has five or six. God, Mary, Jesus and Joseph...

Ads on paid subscription so paying is literally pointless, and app is glitchy at best, does not save where you were up to on an episode and closed captions, if available, are awful.

Inconsistent closed captioning. I rely on captions as I’m deaf. I started watching a show on Binge (episodes released weekly) and it had closed captions. Until episode 9. So now I can’t continue watching the show I’ve invested in. I enquired with customer service and was informed that Binge can’t do anything about it as the issue is with the service provider. Umm, if you have a contract with a service provider to include the caption file with the episodes, then it is Binge’s responsibility to ensure their service providers deliver as per contracts. It really is a form of implicit discrimination when Binge is too lazy to follow up with a service provider to ensure continuity in delivery. Anyway, Binge lost me as a customer as I can no longer access their content.

I cancelled my service on the 13th of February. Have an email confirming last day was 2 March.

On 2 March I happened to notice they took payment out of my account.

I have sent them, their own email, a copy of their email, screen shots of their email, pdf copy of their email, yet they still state that:
- Cancellation was requested on the 2nd of March
- I havent cancelled
- They cant read the jpg
- They cant read the pdf
- They wont accept the forward copy as the HTML is stripped by their email service so it doesnt look right
- They cant check their sent items

I contacted my bank, and asked them to block binge from direct debt on my account and to initiate refund through the visa system.

Waste of space, waste of time and shocking customer service.

Terrible, I wasn’t warned after my free 2 month gifted subscription when i was starting to be charged. Cancelled on the day of charge contacted them they wouldn’t refund. I didn’t even use the subscription