Birchwood Motors Opiniones 

183
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressuris... Ver más

Valorada con 5 estrellas sobre 5

Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Ver más

Valorada con 5 estrellas sobre 5

Amazing experience with birchwood, from start to finish they was good a communication. Showed me the car had a test drive was very helpful. Would highly recommend and a big thank you to Sam who got ev... Ver más

Valorada con 5 estrellas sobre 5

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados

Escrito por la empresa

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

183 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(183)

67 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent Service all round

I saw a vehicle on the website and went to view it. I was able to test drive the car there and then. There were a couple of minor issues which I identified. Those were sorted to include brand new rear discs and pads and the vehicle was serviced. All round the service from Alex was excellent and I am very happy with my purchase, which was seamless. Also what I liked was there was no hard sell and I wasn’t pounced by a member of staff as soon as I set foot on the forecourt. I was free to wander and browse their stock. Would definitely take a look at their stock next time I come to change.

7 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Whilst in the middle negotiating a…

Whilst in the middle negotiating a prospective purchase, the plug was pulled on me by them. No notification to me of such ,I found out that the purchase price had been hiked up 600 pounds by revisiting the web page. I would have expected notification of this, but to keep me out the way this is what they did.
Customer service and respect is lacking
Be careful of negotiating with them.

11 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service!

Initially only looking to purchase one car but we ended up buying two! The process was seamless from start to finish! We did have 1 or 2 problems but this was dealt with so quickly and professionally by Alex who kept us updated along the way. Alex was super helpful and knowledgable. Would definitely recommend and will be back in the future.

12 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good

Staff professional and well informed. Everything done in a speedy and efficient manner, no false promises or pressurised sales tactics. Vehicle purchased at a fair price and in excellent condition.
Would recommend and will be returning in future.

1 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought a Toyota Hilux from Birchwood…

Bought a Toyota Hilux from Birchwood motors and I have got to say I have received a 1st class service from them from start to finish
Very pleasant and helpful staff that go out of their way to help
Thanks will definitely use these guys in the future

2 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Experience

Experience of buying a car from Birchwood Motors was quick and simple. Alex was helpful and the whole process couldn't have been easier.

13 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very Professional and Friendly Service

I was fortunate in purchasing a very nice VW Golf and given a very reasonable price for my part exchange at Birchwood Motors; I also received a very friendly, helpful and professional service from Alex, he also sorted out all the documentation I required for the retention of my private registration plate, including the transfer of my plate to my new car and even provided me with my new private plates!

I would certainly recommend using this company when looking for a vehicle and I would definitely consider using them again in the future.

Thank you Alex

5 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top Service.

Alex made the whole experience easy and smooth. Nothing was too much trouble for him and he gave us plenty of information. We had a small issue when the car was delivered, but having spoken to Alex about it, he rectified it straight away. I wouldn't hesitate to use them again.

25 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I got a great car exactly as…

I got a great car exactly as advertised.Alex and the team were very helpful throughout.

20 de febrero de 2025
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Hi Adam,

Thankyou for the kind words, over the moon to hear that you are pleased with your new vehicle.

Kind regards,
Alex
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Really friendly and professional

Really friendly and professional. Love my new car and everything explained clearly. Small windscreen issue dealt with quickly and paid for. Very pleased and would recommend Birchwood

19 de febrero de 2025
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Hi Collette,

Thankyou for this wonderful review, glad to hear how pleased you are with your new car. Was lovely meeting you and your family!

All the best,
Alex
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Great service by alex everything was…

Great service by alex everything was explained well .

21 de febrero de 2025
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Hi Jeffery,

Thank you so much for the kind words, hope you are enjoying your outlander!

All the best,
Alex
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Alex was a great help in the purchase…

Alex was a great help in the purchase of my new car and they gave me a very reasonable PX value that beat sites like motorway and WBAC. Highly reccomend

26 de febrero de 2025
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Hi Ollie,

Thankyou for this review, we have very competitive part exchange prices. Very pleased to hear that we have beat prices of bigger companies.

Hopefully we see you again in the future!

Kind regards,
Alex
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Overall Great

Overall Great! I went to Birchwood to buy my first car. From the start they were responsive and helpful and booked me in to view a car within the day.

I spoke to both Morgan and Alex (who mostly handled the sale) and both were consistently helpful and friendly. I never felt pressured and they gave all the time and info and info I needed to make the decision.

The car was very reasonably priced for its age/condition, as was the other car from them I considered.

Once I decided to buy the process was smooth and well run. Before I bought, they MOT'd the car as it was approaching renewal date (which I appreciated) and they were really helpful with the car tax and paperwork for me on the day.

Overall, I'd really recommend Birchwood.

15 de febrero de 2025
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Hi David,

Wow, I am so pleased to hear about your experience. Buying your first car can be very tricky, super glad to hear that you felt comfortable in our hands throughout the whole process. Thankyou for choosing Birchwood for your first car and hopefully in the future your second or third car too!

Kind regards,
Alex
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Great buying experience

Alex was a pleasure to deal with, I liked the laid back atmosphere of Birchwood Motors, the car was immaculate and I would definitely use them again!

22 de febrero de 2025
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Hi Lisa,

Thankyou very much for the review, very happy to hear you were comfortable during your experience with us. Look forward to seeing you again in the future!

Thanks,
Alex
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Bought the car blind, everything was super

Bought the car blind, came in the condition it was advertised and everyone was super helpful. Especially Alex. Would recommend buying from again!

13 de febrero de 2025
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Hi Adam,

Thanks for this lovely review, buying a car blind can be very nerve racking. So glad to hear how pleased you are with it.

Thanks for choosing Birchwood Motors!

All the best,
Alex
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Fantastic Customer Service

Travelled for over 2 hours to view a Audi A4 Avant. Alex was fantastic at answering my questions and helping me reserve the car the day before visiting.
The car was fresh stock and required an MOT, Alex arranged for it to be MOT'D first thing ready for my arrival!
The car was lovely and Alex met us and was keen to help with questions bit left us alone for plenty of time to look over the car and it's documents.
I ended up buying the car, very happy with the vehicle and service!
Thank you Alex!

8 de febrero de 2025
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Hi Jacob,

I am extremely grateful for these kind words, thankyou for choosing Birchwood to supply your new Audi.

All the best,
Alex
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Recently bought my new car from…

Recently bought my new car from birchwood motors. The staff are brilliant and friendly. Alex was brilliant and kept in contact the whole way through. Their attention to detail is amazing. I love my new car. Thank you birchwood 😃

8 de febrero de 2025
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Hi Kelly,

Thanks a lot for the kind words, really pleased to hear how happy you are with your new vehicle. Hopefully we see you again in the future at some point!

All the best,
Alex
Birchwood Motors Ltd

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más