Birchwood Motors Opiniones 

171
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Ver más

Valorada con 5 estrellas sobre 5

The loveliest guys, took no time at all from the first phone call to driving the car home! Really friendly, made sure everything was good to go and made it the easiest process ever. Spoke to Alex and... Ver más

Valorada con 5 estrellas sobre 5

We had great service for buying our car with questions answered and if not, investigated and replied to. One or two minor queries and issues were dealt with well leaving us happy to purchase the vehic... Ver más

Valorada con 5 estrellas sobre 5

My daughter recently bought a second-hand car from Birchwood motors and I couldn’t be happier with the experience. The staff were incredibly polite, friendly, and helpful from start to finish. The... Ver más

Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados

Escrito por la empresa

So, Why Birchwood? The year was 1967 and my grandfather ‘Pops’ had taken his first steps into the world of cars, starting exactly where anyone would in Cardiff at the time, City Road. Beginning his journey as a mechanic and working his way through the ranks he became owner of his own showroom located in the heart of the road of a thousand cars. Called ‘General Motors’ he seemed to think using the name of a popular American manufacturer at the time might generate some attention, and it certainly did. He would work tirelessly day and night trying his upmost to be the best, not the biggest, not the cheapest, but the best. It was his passion, and everyone who knew him could agree on one thing, he achieved his goal. My journey began in much of the same way, I started as a Saturday boy cleaning cars and now I own Birchwood Motors, and like Pops, I don’t desire to be the biggest, I don’t desire to be the cheapest, but I DO desire to be the best.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

171 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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4,8

Todas las opiniones

(171)

55 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic Guys and Incredible Service

The loveliest guys, took no time at all from the first phone call to driving the car home! Really friendly, made sure everything was good to go and made it the easiest process ever. Spoke to Alex and Sam mostly, who were both fantastic! Mentioned some polishing issues when I got home and they fit me straight back in for a clean with the valet and the car came out looking brand new - again. Definitely recommend going to these guys for your new car!

15 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

New car

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready and finance out took no time he and Morgan the owner got it all sorted and I drove away very satisfied. Would recommend Birchwood Motors to everyone friendly and helpful.

25 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Definitely a go to choice for used car purchases

We had great service for buying our car with questions answered and if not, investigated and replied to. One or two minor queries and issues were dealt with well leaving us happy to purchase the vehicle and recommend to other potential buyers! Seems like a great asset to the area if you want to buy a used car!

5 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My daughter recently bought a…

My daughter recently bought a second-hand car from Birchwood motors and I couldn’t be happier with the experience. The staff were incredibly polite, friendly, and helpful from start to finish. They took the time to answer all questions without any pressure and made the whole process smooth and stress-free.

The car was priced very fairly, and I felt I got excellent value for money. What really stood out was the after-sales service—they were just as helpful after the purchase as they were before, which shows they genuinely care about their customers.

I would highly recommend this garage to anyone looking for a reliable used car and great customer service. Thank you again for such a positive experience

5 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service is great

Alex was amazing , he was so helpful , I got the car the same day and even won the £1000 holiday. Highly recommend

5 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic experience with Birchwood

Honestly the easiest car buying experience I have ever had. There was so pressure at all and everyone I spoke to was so helpful and professional. Sam was fantastic with the sale process and I even got to drive away the same day. So happy with my Toyota Verso it's in brilliant condition and drives perfect. I highly recommend Birchwood as the process of buying the car was completely stress free and super helpful. Thank you!

6 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fab service and lovely staff

We had a wonderful experience getting our new car with Birchwood Motors. The staff are really lovely, and made the whole process easy and smooth. I would definitely recommend.

13 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 star service

I recently bought a SEAT Arona and couldn't be happier with both the car and the amazing service I received!

A huge thank you to Alex and Sam, who made the whole experience so easy and enjoyable. Alex was absolutely brilliant and really helped get the deal over the line. He was professional, patient and made sure everything went as smoothly as possible.
Sam was just as fantastic. He was incredibly helpful while we looked through all the different cars and there was a lot aha! He made sure my SEAT Arona was perfectly prepared and ready for collection. Nothing was too much trouble and he was always happy to answer any questions.

They are both such lovely lads who genuinely care about their customers. They made buying a car an stress-free and exciting experience from start to finish. I would highly recommend them to anyone looking for a new car. Thanks again, Alex and Sam – I'm absolutely in love with my new SEAT Arona!

1 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from first contact

Excellent service from first contact to sale. Alex was friendly and knowledgeable and the process couldn’t have been smoother. Would definitely recommend Birchwood Motors if you’re looking for a good quality used car and excellent service.

29 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

I would definitely recommend birchwood motors if you’re looking to buy your next car! The process was so quick and simple and on top of that Alex was very helpful and easy to talk to.
Thanks again 😁

21 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely Experience!

The lads at birchwood were excellent. I enquired about a vehicle and after a few quick phone calls, it was ready to collect the next day. They were fair with their pricing and the car was clean and in a perfect condition ready to drive off. Very professional group and exactly how buying a car should be!

14 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service, great team

​I had a brilliant experience with Birchwood Motors in Cardiff. From the moment I walked in, the team was incredibly professional and made the entire process completely stress-free.
​There was no hanging around or unnecessary paperwork delays — the service was fast, straightforward, and highly efficient. I was absolutely thrilled to be able to complete everything and drive away in my new car the very same day.
​If you are looking for a hassle-free, rapid, and professional car-buying experience in Cardiff, I cannot recommend Birchwood Motors enough. Top-tier service!

2 de junio de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Ongoing issues since pyrchase.

Sales were very professional and helpful. After purchase, I noticed an issue within 24'hrs, and to be honest I cannot fault the after sales team. Three months down the line and 4 trips to the after sales garage, a new steering wheel and clock spring, and there is still a problem relating to the steering wheel, and I am again going to be without a vehicle and having to rearrange another week as a result. Also no resolution to the mould that is building up in the car. Not what I
expected from a company that boasts top quality vehicles.

19 de junio de 2026
Opinión espontánea
Logotipo de Birchwood Motors

Respuesta de Birchwood Motors

Dear Suzanne,

Thank you for taking the time to leave your feedback.

We're pleased to hear that your experience with our sales team was a positive one, but we're genuinely sorry to learn that your ownership experience has not met your expectations.

We appreciate your comments regarding the repeated visits to our workshop and understand how frustrating the inconvenience has been. Please be assured that our aftersales team remains committed to resolving the steering concern and investigating the issue you've raised regarding the mould.

We value your patience while we continue working towards a satisfactory resolution and thank you for giving us the opportunity to put things right.

Kind Regards,

Morgan Wilce - Director

Valorada con 5 estrellas sobre 5

Absolutely great experience

Absolutely great experience. Ended up purchasing a great car. Good price and well presented. I purchased the vehicle this week and the dealership person I dealt with was Alex. A very smart, well spoken, and seemingly knowledgeable young man. His knowledge was spot on, his style of engagement was not forceful, he took me out on a test drive. The car was put through its paces on differing MPH roads so I could listen to the engine and feel the car’s handling.
I would highly recommend this dealership. The facility to reserve the car online for £99 was also very helpful because I could not travel immediately to view it.
So thank you Birchwood, and a huge thanks to Alex

9 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

An exceptionally outstanding service in…

An exceptionally outstanding service in both sales and after sales.
The car is in fantastic condition and was significantly cheaper than other cars l had seen in other garages.
The staff were incredibly profession, knowledgable, considerate and very flexible. Also very dog friendly.
I would highly recommend Birchwood Motors.

15 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not a great experience if im honoust

Not a great experience if im honoust, most of the vehicles are high mileage and over priced and seemed to have a fault or two, every car I looked at had an electrical fault of some kind or lots of scratches etc, the owner isnt that friendly either, wouldnt recommend it

18 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Proffessional and Reassuring

For a small young business this is professionally run . Buying an electric car is a minefield with most retailers either blurring out or not revealing the most important feature, the state of the battery. My ID3 clearly showed the battery testing certificate at 94%. Morgan is a young guy but punches higher than his years with no pressure and total professional handling throughout. Thanks for making a potentialy stressful experience one to enjoy.

5 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought my Dacia Logan 2015 model last…

I bought my Dacia Logan 2015 model last March 2025 from this great company.
Had it in to its 14th month and it flew through the MOT in February and I’ve never had a problem!
Both sales and after service is 5 star and when I eventually change it , but not just yet , I will be using Birchwood again
Please use this great company.

2 de mayo de 2026
Opinión espontánea

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