Birchwood Motors Opiniones 

183
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressuris... Ver más

Valorada con 5 estrellas sobre 5

Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Ver más

Valorada con 5 estrellas sobre 5

Amazing experience with birchwood, from start to finish they was good a communication. Showed me the car had a test drive was very helpful. Would highly recommend and a big thank you to Sam who got ev... Ver más

Valorada con 5 estrellas sobre 5

Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados

Escrito por la empresa

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

183 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 33% de las opiniones negativas

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4,8

Todas las opiniones

(183)

67 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I purchased a car from them in April…

I purchased a car from them in April and they were good at responding to queries and sorting out the warranty on the car. Would recommend them

17 de abril de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Samuel,

Thanks for your review and your recommendation of ourselves, hope the alfa is treating you well!

All the best,
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Exceptionally easy to deal with

Exceptionally easy to deal with, transparent with regards to information. All of the staff were polite and motivated in their work. Location of the garage was really easy to get to with regards to proximity to Cardiff central train station.

The car was exactly as described and very happy with another reliable Honda.

2 de octubre de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi John,

We are all happy to hear how pleased you are with your vehicle, extremely glad to hear how easy your experience was with us.

Thanks,
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Really happy with my experience buying…

Really happy with my experience buying a car through Birchwood Motors. I would highly recommend.

28 de septiembre de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Dan,

Appreciate the kind words, hope the 4 series is treating you well!

All the best,
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

First Class Car Sales

As a local and new business finding their way in a competitive market place, I cannot recommend Birchwood Motors enough. They have made my daughter’s Stepway purchase seem-less and memorable. The after sales service has also been first class.

15 de septiembre de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Ross,

We really appreciate these kind words, reviews like this really do make our day. I am glad how pleased your daughter is with her new vehicle.

Thanks,
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Used Car sale

Bought a used car from them, great price for the mileage and condition. Alex is a great honest guy, very friendly and knowledgeable, great customer service and explained everything very clearly, 100% would make the trip again to buy another car if needed and we live in Surrey so that’s saying something.

18 de septiembre de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Alex,

Thanks a lot for this lovely review, means a lot that you could put your trust in us to travel all the way from Surrey.

All the best,
Alex
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Excellent service Alex was very…

Excellent service Alex was very professional and helpfull

14 de septiembre de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Nadia,

Really appreciate the review! Enjoy your new car.

Kind regards,
Alex
Birchwood Motors Ltd.

Valorada con 5 estrellas sobre 5

Quality and trust

When buying a used car, you obviously want a quality vehicle, a good price, but you also want trust, trust in the seller to be honest with you. I feel I got all three at Birchwood Motors. I stumbled across them whilst browsing the AA car site, so that was a big plus if they had committed to AA standards. This gives you peace of mind, especially if you have an inspection too. It passed with flying colours which gave me the confidence to buy it, confirming my view that this was a good car. I dealt with Alex, who let me test two cars on my own, so that was a good start. I choose a Volvo V40. There was no pressure to try and sell me anything, I could browse and the atmosphere was relaxed. I put down a deposit to hold the car and when I returned to buy it Alex sorted out the paperwork and the DVLA etc online. It took about 10 mins tops and I was able to drive it away. I would definitely recommend them, I’m more than happy with the car.

4 de septiembre de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Neil,

I am extremely pleased reading this review, trust is a huge thing when buying a new car and I'm honoured that you put your trust into us. Customer satisfaction is our top priority and its great to hear how comfortable you felt with your experience with us.
Hopefully we can see you again in the future!

All the best,
Alex
Birchwood Motors Ltd.

Valorada con 1 estrellas sobre 5

Avoid at all costs

Avoid at all costs.

Car purchased on March 11th. In 6 months and 923 miles £1040 has needed to be spent on repairs to keep the car on the road.

I appreciate that I purchased a second hand vehicle and that it could potentially develop some issues but not to this extent in such a short space of time and amount of miles. Quite clearly the car was sold to me with faults and issues.

Garage were instantly dismissive when contacted about the latest serious issue.

9 de septiembre de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi James,

I am very disappointed to receive this one star review. As mentioned in your review, you purchased the car 6 months ago and have contacted us today to notify us that you have a seized brake calliper and that your rear discs and pads need replacing. Since you have covered 923 trouble free miles in the vehicle and the fact it had 11 months MOT when you purchased it, I think it is fair to assume that this issue was not present at the point of sale deeming us not liable for any repairs. Unfortunately, the nature of used cars is that wear and tear items such as discs and pads do need replacing after time but, it is not the responsibility of the dealer to warrant such items. I’m sorry you feel this way about your experience but as our countless five star reviews would state, we are not a dealer to avoid at all costs, we actually go above and beyond to help our customers, that being said, we will not be taken advantage of.

Kind Regards,
Morgan - Director

Valorada con 5 estrellas sobre 5

Skoda superb

Just bought a skoda superb recently, nice service and friendly people

24 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Thank you for the great review Alexandru, enjoy the car!

All the best,
Birchwood Motors

Valorada con 5 estrellas sobre 5

Volvo XC 70

Great experience buying a Volvo from Morgan.
No issues, efficient and totally trustworthy. Brilliant.

30 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Thank you for that excellent review. I’m glad you had a great experience with us and it was nice to meet you and your wife.

Many Thanks,
Morgan
Birchwood Motors

Valorada con 5 estrellas sobre 5

Would highly recommend buying a car from Birchwood Motors

Would highly recommend buying a car from Birchwood Motors. The staff/owners are so easy going, friendly and a real pleasure to deal with. Delighted with my purchase and the fair price I received for my car as part exchange. Great customer service and wouldn’t hesitate to use them in the future and recommend to others. Good luck with the move to the new premises.

30 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Jon,

We are over the moon to hear how delighted you are with your recent purchase. We really appreciate you choosing Birchwood for your new car.

All the best,
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

friendly

a friendly service and a great little motor, thanks Alex!

27 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Thanks for your review! Pleased to hear you are enjoying the car.

Thanks a lot!

Kind regards,
Alex
Birchwood Motors Ltd.

Valorada con 5 estrellas sobre 5

Outstanding service.

Absolutely brilliant service from beginning to end. Alex was very approachable and knowledgeable, and knew his stuff. The guys were very understanding when having to sort out a little payment hiccup on my bank’s side too.

Safe to say, I’ll be looking here first in the future.

30 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Lloyd,

We really appreciate this review, look forward to possibly seeing you again in the future!

Kind regards,

Alex
Birchwood Motors Ltd.

Valorada con 5 estrellas sobre 5

Birchwood Motors

The Birchwood team are approachable, honest, straightforward, really helpful and sell great cars. Alex picked us up from the train station as we'd travelled up from Devon and he made the whole car buying experience pleasant and easy and we felt comfortable about the whole process.
The Volvo D2 drives lovely and was a great price.
Highly recommended business.

31 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Louise,

I am over the moon to hear how pleased you are with your new car, we really like to make the car buying experience straightforward as possible. As we all know buying a car can be stressful at times, we all really appreciate your kind words.

It was lovely meeting you both!

Thanks for choosing Birchwood.

All the best,
Alex
Birchwood Motors Ltd.

Valorada con 5 estrellas sobre 5

We dealt with Alex throughout our…

We dealt with Alex throughout our process, he was friendly and professional. Didn’t rush or push us into making a decision and was knowledgeable on the car. Rest of the team were polite and welcoming. Couldn’t recommend these guys enough, good prices and quality cars.
Cheers Guys!

30 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Zach,

Glad to hear we could make your buying process enjoyable, great to meet you and the family.

All the best,
Alex
Birchwood Motors Ltd

Valorada con 1 estrellas sobre 5

I was interested in a car but was unable to view online right away

I was interested in a car but was unable to view unless I request a video viewing. Only dealer i have come across that I was unable to view the car externally /internally right away

29 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Dave,

Unfortunately, it seems this review was meant for a different dealership as we would never decline a video call to allow a buyer to assess the condition of a vehicle. We also have no record of speaking with yourself. We would greatly appreciate it if you would remove this review.

Kind Regards,
Morgan Wilce - Director

Valorada con 5 estrellas sobre 5

Top customer care from this company

Top customer care from this company. Definately a 5 star service and a big thank you to Dean who went above and beyond to make sure everything ran smooth.
Would defiantly recommend!!!

29 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Manda,

Thanks a lot for the review, we really appreciate it.

Kind regards,
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Easy PX and purchase, would recommend!

Alex was very helpful and very responsive to any queries I had. The px went through very easy and the car I purchased was exactly as described in the advert. Would definitely recommend buying a car here!

24 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Connor,

Glad to hear your pleased with your new car, thanks for recommending us.

All the best,
Alex
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Great experience

Great experience buying a car from them. Made a trip up from Hampshire. No pressure sale and very friendly to deal with. Always helpful and very professional. Would highly recommend.

26 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Robin,

Thanks a lot for the kind words, glad we made your trip worthwhile.

Thanks a lot,
Birchwood Motors Ltd

Valorada con 5 estrellas sobre 5

Great experience .

Great experience recently buying a car from this company. Morgan was very polite and friendly. I travelled up from Exmouth on the train and he gladly picked us up. Over the moon with my purchase. Great communication throughout all the transaction. Highly recommend. Thank you again Morgan . 👍 Dawn

1 de agosto de 2024
Opinión espontánea
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Respuesta de Birchwood Motors

Hi Dawn,
Thank you for that kind review.
I'm glad your experience with us was a pleasant one! Enjoy your car.
All the Best,
Morgan
Birchwood Motors

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