Bison Products Opiniones 

104
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought a loft safety rail and I’m impressed by the quality and sturdiness when installed - I would only question the width which states 500mm-750mm as I installed the side rails at 750mm but found t... Ver más

Valorada con 5 estrellas sobre 5

First class products and fitting service. Ordered two Ramco 600 Telescopic Driveway Security Bollards and were installed within 2 weeks, highly recommend. 5*

Valorada con 5 estrellas sobre 5

Communication was great, I was informed that there would be a delay with my order and offered a refund but I waited and I'm very glad I did. The Big Grip Ladder Feet is a brilliant piece of kit. Hi... Ver más

Valorada con 3 estrellas sobre 5

The article looks as expected apart from being silver colour rather than black as ordered. I had to chase up almost a week after ordering as it hadn't even been dispatched. Very prompt and apologetic... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Constructor metálico
  2. también en la categoría
  3. Instalador de sistemas de seguridad automóviles
  4. Portabicicletas
  5. Tienda de accesorios para bicicletas

Escrito por la empresa

Bison Products – UK's Leading Bollard Specialists Since 1972 Family-owned and proudly British, Bison Products has been manufacturing and supplying premium security solutions for over 50 years. As one of the UK's largest bollard stockists, we specialise in Ramco security bollards, ladder safety equipment, and bike storage solutions – all manufactured to British standards. Why customers choose us: UK-made quality – Manufactured in Britain with uncompromising standards Expert installation – Professional nationwide teams with 2-year warranty Unbeatable convenience – Free UK delivery with no minimum order, 24-hour dispatch on standard products Flexible options – Supply-only or fully installed solutions to suit your needs Trusted heritage – Three generations of family expertise protecting homes and businesses Whether you're a homeowner protecting against vehicle theft or a commercial property requiring professional security solutions, we deliver the expertise, quality, and service you can trust. Serving customers nationwide.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

104 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(104)

77 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Avoid like the plague, terrible company

What an absolute terrible company, I have not received the product I ordered from bison products in January, they have just refunded me in March without telling me why. Their communication is very very poor and they are not a reliable company at all. I would give it zero stars if I could. I would avoid this company they do not do what they promise. A very disappointed customer

6 de marzo de 2026
Opinión espontánea
Logotipo de Bison Products

Respuesta de Bison Products

I am incredibly sorry. You are completely right to be disappointed, and I want to offer a sincere apology for how your order was handled.
After we spoke in January, it was our full intention to fulfil your installation despite the logistical challenges of your location. However, we clearly failed to meet the timeline we promised.
The decision to refund your order was made because we realised we couldn't provide the level of service you deserved in a reasonable timeframe. However, cancelling and refunding you without a personal explanation was a significant mistake on my part. It was poor communication, and I understand why it felt like a dismissal of your time and trust.
We are a small team, and we clearly dropped the ball here.
Best regards,
Dominic
Bison Products

Valorada con 5 estrellas sobre 5

Ordered a replacement lock.

Ordered a replacement lock.
Very helpful customer service to help me install the new lock.
Even contacted me on a Saturday in case I required telephone assistance.
Great experience.
Many thanks.

26 de febrero de 2026
Logotipo de Bison Products

Respuesta de Bison Products

Thank you so much for the 5-star review! We are delighted to hear that you had a great experience with our team.

Installing a replacement lock can sometimes be a bit fiddly, so we always want to ensure our customers have the support they need—even on a weekend. Providing that extra bit of telephone assistance is part of the service we strive for, and I’ll be sure to share your "Many thanks" with the customer service team.

We really appreciate your business and are glad to know your new lock is all set!

Best regards,

Valorada con 5 estrellas sobre 5

They were incredibly helpful

They were incredibly helpful, professional, and I was happy the speed with which they sorted my problem and the finished result.

3 de febrero de 2026
Logotipo de Bison Products

Respuesta de Bison Products

Thank you for the wonderful feedback! We are so glad to hear that you were happy with the speed and professionalism of our team.

Whether it's a technical query or a product installation, we always aim to get things "sorted" as efficiently as possible. Knowing that you are pleased with the finished result is the best news we could have.

We truly appreciate your business and your kind words!

Best regards,

Valorada con 5 estrellas sobre 5

Look good

Guess the ram-proof bollards haven’t been tested, but they look the part in terms of deterrence. It helps to dig deep enough holes to have appropriate tools as they are big!

2 de febrero de 2026
Valorada con 5 estrellas sobre 5

Expert advice telling us where to put…

Expert advice telling us where to put the Ballards,
Lee the fitter turned up exactly on time explained what he was going to do and how to use the bollards .
Brilliant job should have had them years ago .
Highly recommend bison bollards

3 de febrero de 2026
Valorada con 5 estrellas sobre 5

Good service for a very nice product !

Overall, good product and service. Very nice bike rack that was a reasonable price and arrived when it was promised. Came with fixing bolts that were good (usually supplied fixings are rubbish!) and the rack has a good finish on it. Very pleased !

24 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Great post great effort !!

Ordered my black Ramos 600 after a week I had not heard anything re fitting so I contacted Bison and spoke to them sorry do not remember all the names but the man I spoke to was totally honest with me and said for some reason it had passed him by and nothing had been planned to date but he did say that annoyingly he had a engineer in the Area today and he would contact him to see one if he had a bollard on his Van and secondly if he could possibly come by to me !
After a short time the engineer came back to me and confirmed he had a bollard and he could be out to me within the hour which he did by now it was getting later in the day on his arrival he got straight on with the job although he was losing light and I found out he had been out since 5.30 am he completed the job all great and satisfactory.
Everything was done to a great standard the bollard is great, but what I appreciated more than anything was the honesty and the willingness to put it right and the commitment. Thank you and well done !!

4 de diciembre de 2025
Valorada con 2 estrellas sobre 5

Very poor customer service.

I ordered two items. You only sent me one and when I informed your company of this they then told me that my item was out of stock and that there would be 7 to 10 days before the next delivery. Not good enough. My item is simple enough to make so why do I have to wait this long. Very poor customer service

4 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Excellent bike racks

Excellent bike racks, timely delivery, good value.

27 de noviembre de 2025
Logotipo de Bison Products

Respuesta de Bison Products

Glad you like it, thank you for your review.

Valorada con 4 estrellas sobre 5

Getting asked how your product is when…

Getting asked how your product is when it hasn’t even turned up and tracking number doesn’t work with courier , and lied to on phone Thursday and Friday that it was coming isn’t good business!!!edit item was lost by courier which was no fault of company , new item sent out and very pleased with it 👍

25 de noviembre de 2025
Logotipo de Bison Products

Respuesta de Bison Products

I am sorry that our courier didn't perform as expected. We have been in contact with you through this whole process and we have sent a replacement while the courier tries to find the one they have lost, which they wont! How they lose a massive box I will never know.

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