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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The team at Bitcade care about just as much about their customers as they do about arcades - as if the finished build wasn't perfect enough already, their design department patiently organised a set o... Ver más

Valorada con 5 estrellas sobre 5

A blow by blow breakdown of the whole delivery process, including a call from the driver an hour beforehand on the designated day meant we were kept in the picture all the way. The unit arrived pal... Ver más

Valorada con 1 estrellas sobre 5

My order arrived after 3 weeks, sadly it was missing all fixings and perspex screens (apart from the extra one I ordered to cover the joystick/button area.) Communication has been very painful,... Ver más

Valorada con 5 estrellas sobre 5

The guys at Bitcade from start to finish were amazing from sales enquiry to me messing them about with the delivery times, I couldn’t fault them. Oh and the games machine itself - a beautiful piece of... Ver más

Información sobre la empresa

  1. Sala recreativa de videojuegos

Escrito por la empresa

Launched in 2017, Bitcade is a small, devoted team based in Bristol and over the last five years we have made it our goal to produce the best custom arcades machines in the business. Set over 12,000 square foot and over 3 units we are now Europe's largest producer of custom built arcade machines, supplying machines all around the world. Creating these machines involves a lot of hard work and we’re proud to say that we do it all in house, everything from cutting the wood, printing the artwork and wiring the boards is all done by us. We want to bring players back to the golden age of gaming, but with the reliability of modern technology. Our custom made arcade cabinets, bartop machines and tables can play between 60-9000 games so you’ll never be short of choices and can play classics like Space Invaders, Pac-Man and Defender.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

323 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(323)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Bought an arcade machine for my other…

Bought an arcade machine for my other half. He absolutely loves it. This company is great - very responsive, friendly and accommodating. They pulled the stops out for me when I needed it. Highly recommend!

16 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product

Great product.
The whole team very helpful. Form start to finish. Answering questions and keeping you up to date with delivery etc.
well done and thanks

9 de marzo de 2022
Valorada con 5 estrellas sobre 5

Such fun...

Such fun...

Delighted with my 42" Typhon - it looks fantastic, and plays brilliantly. Bitcode were incredibly responsive, and it was delivered exactly on schedule.

8 de marzo de 2022
Valorada con 5 estrellas sobre 5

Fabulous customer service!!

Fabulous customer service!!! I had a few problems caused solely by myself, the people at Bitcade sorted me out quickly and efficiently . Brilliant, huge thanks to all who helped. I would defo recommend Bitcade as an A1 supplier. Many thanks.

7 de marzo de 2022
Valorada con 5 estrellas sobre 5

The Perfect Return to Childhood

I had previously owned a 60 in one cocktail cabinet which gave me access to some of the classic arcade games but it simply wasn't enough for me and I wanted the full arcade cabinet experience so I did my homework and found the best options were at BitCade so I ordered the 2 player 32" Hydra cabinet with some upgrades and Hyperspin inc 000's of games (almost every game I remember playing was there).
The product is breathtaking quality and looks absolutely stunning. It arrived with so much protective packaging on it that it took be 30 minutes just to unwrap it which is what you want to ensure your new toy is in perfect condition!
I simply couldn't be happier with the product or the support offered by Ethan and Jack and would have no hesitation in recommending BitCade to anyone.
If you are still reading reviews, save yourself some time and just buy your dream arcade cabinet. your only hard decision is which machine is perfect for you.
Simply Outstanding

6 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredibly helpful and easy!

Bitcade are one of the most professional businesses I've had the pleasure of dealing with, constant communication at every step and always available, they made picking the right options easy.

Once receiving the product things only got better, the machine was built to very high standard, the artwork printed was of fantastic quality and the build itself was just the same, I cannot recommend this company enough!!!

5*****

4 de marzo de 2022
Valorada con 3 estrellas sobre 5

Machine: great. After-sales: non-existent

Don’t get me wrong- I absolutely adore my arcade machine from Bitcade, but since trying to contact their support I’ve been hit with a wall of silence. I’ve now tried 3 times with a concern about how the joysticks have been bizarrely configured by their supposed build experts. Unfortunately, Bitcade are either unwilling or unable to answer my question and so don’t bother. This is really not a great way to treat your customers, especially after they’ve paid you such a hefty amount.

For the record, the last time I wrote a review on here concerned about Bitcade’s build quality (refurbed PC with a big hole where the DVD drive once was, a VGA(!!!) cable instead of, say, HDMI, impossible to lock wheels, joystick knobs that come loose easily, an unregistered installation of Windows…) I got a reply addressing most points, but foremost telling me I should have contacted support with my concerns rather than complain here. Well, guess what- I tried that and it got me diddly squat, so here I am writing a negative review again :(

2 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from Bitcade

Excellent service from Bitcade. Better than described, really good communication - could not ask for more. We are a pub, so getting plenty of use from our customers who love it. Highly recommend.

1 de marzo de 2022
Valorada con 5 estrellas sobre 5

Brilliant!

An amazing machine, brilliantly made! The Bitcade team were extremely helpful and super responsive through out the entire process. Would absolutely recommend!

22 de febrero de 2022
Valorada con 5 estrellas sobre 5

Perfecr service really

Perfecr service really. You have a huge variety to choose from when it comes to picking your desired gaming experience. Everything is also in perfect retro condition, so much so that I am now a World Recors holder for one if the arcade games 👀🏆

21 de febrero de 2022
Valorada con 5 estrellas sobre 5

Nostalgia at its finest

This nostalgia at its finest if like me you grew up in the 80s playing these games. The whole purchasing process was simple and finance is available for those who want it. Customer services answered all my questions via the contact me tab straight away not 24hrs later as you often find. I was updated about delivery and delivery was on time. My only negative with the whole process is the delivery driver wouldn't carry my machine in the house and it was only the Mrs who was in. If it was raining this would have been a major problem due to the fact she had to make arrangements for someone to come to the house to get the machine inside.

This said it wasn't a major problem and I would give this company 5*****

I look forward to future releases from the late 90s early 2000 games.

17 de febrero de 2022
Valorada con 5 estrellas sobre 5

Probably the single greatest purchase I…

Probably the single greatest purchase I have made! I tried retro game emulation on various consoles/PC's/devices over the years but they never felt worth playing when you could be playing a "proper" game. Having the cabinet makes it a deliberate occasion. I think about a game from my youth, and just go and play it. But also there are so many great games you have never heard about! I purchased the cabinet with the lightgun option and very glad I did. Time Crisis is still a classic. The cabinet sits in my kitchen/dining area and I love just dipping in out of games throughout the day. The unit boots up very quickly ~ 1 minute. If you are on the fence about justifying such a luxury purchase, as was I, then just go for it. You wont regret it :)

16 de febrero de 2022
Valorada con 5 estrellas sobre 5

Couldn't be happier

Ethan and the whole team at Bitcade have been amazing. Had a custom cabinet built and it's a thing of beauty. Beautifully made, worked straight away, delivered on time with great comms. Just a really great company to work with.

14 de febrero de 2022

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