It’s a simple well thought out interface. I’ve had to use customer service once in an early early version of the platform. Issues were solved in a few minutes with a quick phone call. Since then every... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Easy to use. Detailed transaction reports. The only negative is if you have to contact support, it's not quick to get a response most times. Not quick, but helpful.
La empresa ha respondido
Great service and customer support. I've only had one transaction (out of 100+) that went sideways and the support team had it resolved within hours.
La empresa ha respondido
Overall, the company was professional. Customer Service reps and overall team was responsive, professional, and connected well with me. They tried to understand my needs and execution plan and then... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicios de criptomonedas
- Servicios financieros alternativos
- Servicio de cambio de divisas
- Servicio financiero no bancario
- Servicio de pago
Escrito por la empresa
Bitcoin Well is a non-custodial bitcoin platform available in Canada and the United States. When users buy bitcoin through Bitcoin Well, the bitcoin is delivered directly to a wallet they control rather than being held on-platform. Bitcoin Well supports online purchases and also has a concierge service (Bitcoin Well Infinite) for larger purchases. Bitcoin Well is publicly traded company (TSX.V: BTCW) as well as a regulated Money Services Business in both Canada (FINTRAC #M19811620) and the United States (FinCEN #31000308454032).
Información de contacto
10142 82 Avenue NW, T6E 1Z4, Edmonton, Canadá
- 1-888-711-3866
- help@bitcoinwell.com
- bitcoinwell.com
Información importante
4,5
Excelente
148 opiniones
Invita a los clientes a opinar
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Ha contestado el 50% de las opiniones negativas
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Solid and consistent
Solid and consistent purchasing of Bitcoin, easy to use and no surprises.
21 de julio de 2026
Respuesta de Bitcoin Well
Thanks for the 5 Star Review! Happy Stacking!
Easy to use
Easy to use. Detailed transaction reports. The only negative is if you have to contact support, it's not quick to get a response most times. Not quick, but helpful.
25 de julio de 2026
Respuesta de Bitcoin Well
Hey MMB, thanks for the review. We're always looking to level up our service.
It’s just that easy
It’s a simple well thought out interface. I’ve had to use customer service once in an early early version of the platform. Issues were solved in a few minutes with a quick phone call. Since then every transaction has been seamless. I’d highly recommend BTCWell. Cheers to Adam & his knowledgable team!
17 de julio de 2026
Respuesta de Bitcoin Well
Hey Chris, appreciate your thoughts and the positive review. Keep Stacking!
I love your company's product, philosophy and ethos.
I love the people who work at Bitcoin Well. I love your company's product, philosophy and ethos. It matches my values. I want to see you guys succeed. But please, for the love of God, create a better UI. Come on!!!!!
15 de julio de 2026
Respuesta de Bitcoin Well
Hey there Awane,
Thank you so much for the love and for supporting our mission! It means the world to know our ethos and values resonate with you.
As for the UI—point taken loud and clear. We hear you, and we're actively working on making the experience much smoother.
Wonderful user experience and customer…
Wonderful user experience and customer service
13 de julio de 2026
Respuesta de Bitcoin Well
Hey Nicholas, thanks for taking the time to review. Happy Stacking!
easy of use
easy of use, low fees and automatic scheduled buys to a self custody wallet are all amazing features
19 de julio de 2026
Respuesta de Bitcoin Well
Hey Cliff, thanks for the positive review. Keep Stacking!
Great service and customer support
Great service and customer support. I've only had one transaction (out of 100+) that went sideways and the support team had it resolved within hours.
20 de julio de 2026
Respuesta de Bitcoin Well
Thanks for your patronage Jarret. Happy Stacking!
The best in the business
The best in the business. I won't use any other exchange.
18 de julio de 2026
Respuesta de Bitcoin Well
Appreciate the kind words, Morgan! We’re definitely a little different — direct to self-custody is the name of the game. 🚀
Fast and easy....
8 de julio de 2026
The customer service is excellent and…
The customer service is excellent and very helpful.
14 de julio de 2026
Respuesta de Bitcoin Well
Hey Casie, we appreciate your feedback, and the kind words.
helped me pay bills
helped me pay bills, stack sats, and think less about the powers that be ruining everything
12 de julio de 2026
Respuesta de Bitcoin Well
Hey btcproxy,
Happy to have you onboard with us. As we navigate this gong show, keep stacking, stay informed, and stay sovereign.
We’re glad to have you as part of the Bitcoin Well community.
Feel free to reach out if you have any further questions.
Best exchange going
Best exchange going, have been dealing with them since the beginning of my Bitcoin Rollercoaster ride, strait to wallet never an issue
4 de julio de 2026
Respuesta de Bitcoin Well
Hey Mark,
Self-custody is the key. Keep control of your bitcoin, secure your seed phrase, and stay sovereign.
Feel free to reach out if you have any further questions.
Drew ✌️
Trade was done in short order
9 de julio de 2026
5 star team...would give them 10
5 star team...would give them 10
Knowlegeable
Industry leaders
New services and tech development (swaps, deposits, bill payment)
Faith ;)
9 de julio de 2026
Respuesta de Bitcoin Well
Hey William,
Much appreciated, and thank you for the positive feedback. It means a lot to hear that you’ve had a good experience with us.
Stay sovereign, keep the faith, and keep stacking.
Feel free to reach out if you have any further questions.
the best way to buy btc
The most simple way to buy Bitcoin direct to your cold storage. Always smooth.
13 de junio de 2026
Respuesta de Bitcoin Well
Hey Ryan,
Nothing stops this freedom train. Keep stacking, stay sovereign, and enjoy the ride.
Drew ✌️
Respuesta de Bitcoin Well
Thanks for the feedback Kevin, keep stacking!
Respuesta de Bitcoin Well
Happy to have you onboard the freedom money train. Happy Stacking!
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