Bitcoin Well Opiniones 

138
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

5 star team...would give them 10 Knowlegeable Industry leaders New services and tech development (swaps, deposits, bill payment) Faith ;)

Valorada con 5 estrellas sobre 5

Overall, the company was professional. Customer Service reps and overall team was responsive, professional, and connected well with me. They tried to understand my needs and execution plan and then... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking for some sort of constructive criticism to help out, and I am sure there must be a way for you to get better, and the only thing I could think of is the wishing well sats expiring. It... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is science fiction movie autonomy ! … The idea that I can go in a regular convenience store and get some on the chain Bitcoin directly into my cold storage for very low fees and absolutely anonym... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicios de criptomonedas
  2. Servicios financieros alternativos
  3. Servicio de cambio de divisas
  4. Servicio financiero no bancario
  5. Servicio de pago

Escrito por la empresa

Bitcoin Well is a non-custodial bitcoin platform available in Canada and the United States. When users buy bitcoin through Bitcoin Well, the bitcoin is delivered directly to a wallet they control rather than being held on-platform. Bitcoin Well supports online purchases and also has a concierge service (Bitcoin Well Infinite) for larger purchases. Bitcoin Well is publicly traded company (TSX.V: BTCW) as well as a regulated Money Services Business in both Canada (FINTRAC #M19811620) and the United States (FinCEN #31000308454032).


Información de contacto

Información importante

4,5

Excelente

TrustScore: 4.5 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(138)

72 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Its pretty good

Its pretty good. I love the concept. Buying bitcoin and directly to you Cold wallet. Thank you.

25 de marzo de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

Direct to cold storage, no custodial or jurisdictional risk necessary!

Thanks for your review, Sherwin!
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

Purchasing self custody BTC made…

Purchasing self custody BTC made stupid-easy! I couldn’t ask for a better, more user friendly platform to transact!
@bitcomando

3 de abril de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

That is our goal! Escaping wealth erosion via inflation should be easy but finance bros made it exclusive and expensive. We are tearing down that wall so anyone can be their own bitcoin bank – stupid easy!

Thanks for your review, Mando! We are glad to have you on Team Bitcoin.
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

They've been great

They've been great, always get my e-transfer quickly, no complaints from me. I would recommend 100%
-hankrhill

3 de abril de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

Hi Hank!

Whether you're buying or selling, we aim to keep your transactions fast and simple and through self-custody!

Thanks for your review,
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

supper easy to use

Never had any issues with the Bitcoin Well services, using it every month to stack sats. The KYC registration was just fine. I'm glad I found this service, as before, it was a too complicated banking wire process. I was getting in trouble with my bank, which was rejecting e-transfers to BWELL. I had to use alternate e-transfer addresses specified in the documentation on the BWELL portal.

2 de abril de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

Hey Serge!

Stacking sats directly to self-custody is the way to go! We are stoked you appreciate self-custody and are on this Bitcoin journey with us!

Thanks for your review!
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

Use bitcoin well often way better deals…

Use bitcoin well often way better deals than going to the machine in the store Thanks for being so much more convenient !!

3 de abril de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

Thanks Jeff!

Whether you're buying from your bank or with cash, we aim for speed and convenience while ensuring you self-custody.

Best of both worlds!

Thanks for your review!
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

Bitcoin well is maybe the cheapest…

Bitcoin well is maybe the cheapest place to buy Bitcoin in Canada. It was pretty easy to set up and fund my account and overall I would buy from Bitcoin well again. -@caytomajima

3 de abril de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

Hey Cayto!

We are thrilled you enjoyed our platform and we hope you use it again!

Kindest regards,
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

Best way to buy Bitcoin in Canada

Bitcoin Well is one of the cheapest and definitely the easiest place to buy Bitcoin in Canada. There is zero reason not to give them a shot. I won't buy Bitcoin anywhere else.

18 de marzo de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

Thanks Bill! Auto conversion and instant delivery make the whole buying/selling/bill paying process a breeze!

Using bitcoin doesn't have to hard, we make sure to keep things easy (as they should be)!

Thanks for your review <3
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

Super Simple Process

Super Simple Process
Took only a few minutes to complete registration and verification. I did a small test transaction and it went off without a hitch. Then tested the bank transfer/bill payment process and again it was easy and worked flawlessly. I set up a recurring buy in my web banking and now have dollar cost averaging on autopilot. I’m never in a hurry so their free bitcoin transfer to your wallet works fine for me. Takes a couple hours to show up but that’s hardly an issue. Price on the exchange is good. No complaints at all. Thanks! @albertaboy

2 de abril de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

We are thrilled to hear you like a whole bunch of our bitcoin products!

Paying bills with bitcoin is super handy in a pinch, especially with our recent Lightning bill payment feature. Lightning is amazing!

Thanks for your review, Greg!
Konrad
Community Manager @ Bitcoin Well

Valorada con 1 estrellas sobre 5

Infinite loop trying to add Bank

Everything was going along just great - verified and then tried to add the bank got into an infinite loop,.. must have tried a hundred times to add my bank so I gave up, The app site is glitchy! I wouldn't waste my time wish I could get those 2 hours back,

3 de abril de 2025
Opinión espontánea
Logotipo de Bitcoin Well

Respuesta de Bitcoin Well

Hi John!

I'm sorry you were unable to link your bank to your account! Have you had a chance to reach out to our customer support team? We can provide assistance on our end and help you through the process. You can contact our support team at hello@bitcoinwell.com.

I apologize for your frustration and hope you get the chance to contact out support team so we can resolve your issue!

Kindest regards,
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

Easy to use

Easy to use, and one of the best non-custodial crypto sites in Canada. They are keeping their competitive rates relatively low. Pretty good fees for non-custodial bitcoin. The spread for e-transfer to BTC with KYC ranks them in the top 3 positions for lowest spreads in Canada.
@pizzahut

2 de abril de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

Thanks for your review! We try and keep those rates low and sat delivery free! It works even when fees spike and get crazy expensive! :0

Kindest regards
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

Seamless bitcoin purchases

I’ve used the website at least 20 times since the fall of 2024 to purchase bitcoin via e-transfers. Bitcoin Well send the bitcoin directly to my cold storage wallet. I’ve had no issues to date, and I am very pleased that I do not have to deal with the exchanges directly. Thank you.

3 de abril de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

Direct to cold storage is the best!

Lately I've been tinkering with stacking sats to Lightning and then swapper my Lightning balance to on-chian sats (for free with our Swapper tool) and then I get a nice, consolidated UTXO sent off to my cold storage. It's the best!

if you have questions about our Swapper (or anything really) feel free to shoot me at email: k.fitz@bitcoinwell.com

Thanks for your review!
Konrad
Community Manager @ Bitcoin Well

Valorada con 4 estrellas sobre 5

So far so good

So far so good, I like how easy is to use the app and the interest I am getting for my coin. I am not a heavy investor and I am just learning about this.

3 de abril de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

We are happy to hear you choose Bitcoin Well for your Bitcoin Journey!

We have all been there – learning about bitcoin for the first time. We are super passionate about helping you learn about bitcoin. if you have any questions about using bitcoin or Bitcoin Well reach out! You can contact me directly at k.fitz@bitcoinwell.com.

Thanks for your review!
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

Great way to buy and transfer BTC to…

Great way to buy and transfer BTC to your cold storage wallets in one step. No slip and the buy price. I actually ended up with a slightly higher value from when I made the purchase. It wasn't fast, but definitely worth the wait to avoid the higher fees you may get with others. @darkram

22 de marzo de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

Free sat delivery could be faster, but then you'd lose precious sats!

For that reason, I always take free delivery and a bit of extra waiting, too.

Every sat counts, but only when stored in self-custody!

Thanks for your review,
Konrad
Community Manager @ Bitcoin Well

Valorada con 5 estrellas sobre 5

Monetary reset is coming. BitcoinWell is already promoting the Bitcoin standard

BitcoinWell portal is the best place to purchase Bitcoin, even though it's KYC. Self-custody is the best place for you to keep your wealth, not with trusted third parties, and BitcoinWell promotes self-custody.
For non-KYC BitcoinWell offers ATMs and a light account. Ive used the ATMs, but I keep using the convience of their online portal. And they have the wishing well, I've won many sats from there.
@sirsnaxalot

11 de marzo de 2025
Opinión espontánea
Logotipo de Bitcoin Well

Respuesta de Bitcoin Well

We are thrilled to hear you are winning sats from the Bitcoin (Wishing) Well – good luck!

The Bitcoin Standard is near, and that's a good thing! We are working hard on enabling folks to replace their banks with bitcoin.

We are stoked to have you onboard, Jeff. And thanks for your review!

Konrad
Community Manager @ Bitcoin Well

Valorada con 1 estrellas sobre 5

Your crypto is with them, but they don’t give you the money.

1. Feb 21st transaction
My account was unverified, but I accidentally sold more than its limit. They locked my funds, and sending out manually. There was a 2 transaction, and support told me both will be “manually processed by next business days by their accounting team.” First fund came on next business day, but other one took 3 business days to arrive. But this was my fault, because I didn’t read the limits carefully.

2. March 17th transaction
Now I verified my account. Try to sell. Popped out error. Contacted customer services. Told me it will be done next business day. On March 18th, no response, no funds arrived. I need to follow up them, and eventually they sent out the payment.
Not my fault, their system problem.

3. March 25th transaction.
Try to sell. System error again. Contacted customer support. Next day, they said AGAIN “ACCOUNTING TEAM WILL PROCESS MANUALLY.” 27th today, and didn’t contact me, no response so far.
Not my fault, their system problem, not explaining what the hell is going on. But keep saying MANUAL PROCESS, which will not even go through if I don’t follow up.

25 de marzo de 2025
Opinión espontánea
Logotipo de Bitcoin Well

Respuesta de Bitcoin Well

HI David! I am incredibly sorry your transaction processing time has grown far outside of our intended turnaround time. We aim to process transactions quickly and without hiccup.

We understand that limits can be frustrating; thankfully, these are in place due to government regulations to protect our customers. Our limits can be increased by submitting a request with our team, which can potentially solve your BTC sell issues.

To help us quickly identify and resolve your issue, please share your Bitcoin Well username (welltag) and our team will have a look ASAP! I want to get to the bottom of this right away!

Konrad
Community Manager

Valorada con 1 estrellas sobre 5

I knew something was wrong when I…

I knew something was wrong when I received an e-mail asking me to complete the sign-up process, a process I never even started.
Other reasons this is an obvious scam:
1. August 2019 I began teaching myself on BTC and crypto currencies. I have never heard of Bitcoinwell.
2. Some of the reviews here state that they have used Bitcoinwell for years, as satisfied customers, since 2021. As archive.org can reveal, bitcoinwell.com was not really an active domain in the years before.

20 de marzo de 2025
Opinión espontánea
Logotipo de Bitcoin Well

Respuesta de Bitcoin Well

Hi there!

We sincerely apologize for sending you an onboarding email you did not sign up for.

We have owned and operated Bitcoin ATMs in Canada since 2013 under the name Bitcoin Solutions. In 2021, we launched an online non-custodial bitcoin platform in Canada and consolidated all of our Bitcoin businesses (Ghostlab and Bitcoin Solutions) under a single company, Bitcoin Well based out of Edmonton, Alberta.

We operate differently to crypto exchanges. Our online platform only supports bitcoin and we are non-custodial, meaning we never custody your bitcoin.

Recently we launched our online platform to the United States, which may be why you haven't heard of us yet even though you've been in Bitcoin for many years. You also may have recently seen us as main sponsors on the Simply Bitcoin Show or BTCSessions.

Once again, we apologize for any unwanted emails you received. orry again yoIf you have any more feedback you'd like to provide, feel free to contact me directly at k.fitz@bitcoinwell.com.



Valorada con 1 estrellas sobre 5

Can't KYC-verify account without first paying the newer-phone-tax

I understand the role KYC is supposed to play in preventing digital crime, but tethering KYC to processes and apps that require users to be using the latest phones comes at two terrible costs, at least. First, the cost to the consumer. Because mobile phone manufacturers want consumers to buy new phones often, manufacturers refuse to support phones with critical updates for more than a few years. Second is the cost to the environment. Phones contain lots of toxic components that are eventually dumped into the environment when phones are discarded--even when they're "recycled." Billions of phones are discarded every year (5 billion in 2022 alone according to the BBC's report on consumer e-waste).

Given the above, it's inexcusable that fintech services like Bitcoin Well use KYC services that require consumers use relatively new phones. I've tried for over 6 months to verify my account with Bitcoin Well. Today, after a lengthy exchange with one of their reps, the conclusion was that my phone isn't new enough to work with their KYC partner's app, Persona. The solution? "Buy a new phone then try again." Ecologically wasteful and financially insensitive (of clients).

Requiring a consumer to waste hundreds of dollars every couple of years JUST to have a phone that works with your app--or failing to offer a KYC onboarding process that doesn't require a new phone--is plain corporate irresponsibility. And this is a major reason so many are flocking to alternative decentralized no-KYC platforms. Not to break the law but because these trad-fi-proximal companies leave many no viable choice.

RESPONSE TO BITCOIN WELL

Thanks for replying, Bitcoin Well. I think your team knows there are already devices on the market that use non-commercial operating systems that are at least as secure as commercial OSes. Linux offers distros that are so secure and stable they're used by military and other high security services. Fintech could choose to release apps compatible with FOSS OSes. New phones every few years to stay up to date OR succumb to security threats is a false dichotomy. Nor is a device "obsolete" because a manufacturer chooses not to support it any longer to encourage users to buy new devices--a business strategy our best scientists tell us our world can no longer environmentally afford to normalize.

As for embracing innovation, it would be really innovative to engineer apps compatible with at least ONE free, proven-secure, ecologically responsible (works on older devices) OS.

Lastly, about balancing security and accessibility, if your KYC partner is requiring using newer machines just to gain access to your services, you're choosing to place a participation-tax on the world's non-wealthy. US federal & state governments, health care organizations, banks... and many other KYC-compliant organizations have figured out how to preserve compliance without burdening the non-wealthy with pay-to-play fees. That's balancing security & accessibility.

Thankfully, however, there are growing, trustworthy alternatives already in the market. More and more of us will choose these to preserve our savings without acquiescing to the personal & ecological burdens outlined above. Thanks for the exchange.

8 de marzo de 2025
Opinión espontánea
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Respuesta de Bitcoin Well

Hi MM,

Thank you for sharing your thoughts. We understand your concerns about device requirements, and we’d like to explain why they’re important for both security and innovation.

• Staying Up-to-Date: Modern devices are designed to receive the latest software updates, which are essential for protecting against vulnerabilities. Obsolete devices may no longer get these updates, leaving users more exposed to security risks.

• Embracing Innovation: As technology advances, newer devices support modern web APIs and features—like enhanced camera capabilities in browsers—that older devices simply can’t handle. This innovation is key to providing a secure and seamless user experience.

• Balancing Security and Accessibility: While we know these requirements can sometimes be inconvenient, they are in place to ensure that everyone using our platform remains protected. We’re committed to continually exploring ways to make our processes more inclusive without compromising on safety.

We really appreciate your feedback as it helps us improve our services.

Warm Regards,
Your Friends at Bitcoin Well

Valorada con 5 estrellas sobre 5

The cheapest and fastest way to buy bitcoin

The cheapest and fastest non-custodial bitcoin exchange. I love how I can simply send an e-transfer and then the bitcoin gets sent directly to my cold storage wallet, eliminating counterparty risk that other exchanges have.

21 de septiembre de 2024
Opinión espontánea
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Respuesta de Bitcoin Well

Thank you for your excellent review! We're delighted you appreciate our competitive rates, speed, and non-custodial approach. It's great to hear that our direct-to-cold-storage feature enhances your security.

We're committed to providing this level of service and security for all our customers.

Best regards,

Your team at Bitcoin Well

Valorada con 5 estrellas sobre 5

Superb interface and easy use

Superb interface and easy use! I enjoy the peace of mind it provide to self custody more than everything.

19 de septiembre de 2024
Opinión espontánea
Logotipo de Bitcoin Well

Respuesta de Bitcoin Well

Thank you for your fantastic review! We're thrilled you find our interface superb and easy to use. We'll keep working hard to maintain this standard of service for you.

Best regards,

Your team at Bitcoin Well

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