Received our order over two delivery’s which was fine but was missing our bench that we ordered. I spoke with the team and they sincerely apologised even though it wasn’t their fault and sent a new on... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Received our order over two delivery’s which was fine but was missing our bench that we ordered. I spoke with the team and they sincerely apologised even though it wasn’t their fault and sent a new on... Ver más
La empresa ha respondido
Product, delivery and price were all great but I ended up with two different models of what I ordered. Not a deal breaker and wouldn't stop me using BlackBearFitness in the future.
La empresa ha respondido
We placed an order on 15/02/26 and after an initial carrier mix-up, we received part of the order on the 18th. Despite multiple unanswered emails and calls, we are still waiting for the rest of the... Ver más
5 star experience I enquired about a Dumbell set as couldnt find exactly what I wanted. Lucky enough to live close to the warehouse so went down to discuss requirements. Really helpful and friendly... Ver más
La empresa ha respondido
Here at BlackBear Fitness we specialise in commercial and home gym fitness equipment. Our knowledge on our products gives us second to none experience in the advice we will be able to offer you in deciding what best suits your requirements. Whether you're on a tight budget and testing the fitness waters or you're looking to outfit a full state of the art training facility, we will go above and beyond to see you get exactly and more that you need from us. No pressure quotes and genuinely impartial advice is what we'll always offer, we're happy as long as you are happy. If we can strike some deals in the meantime, great. If we can't we just hope you learned something to make an informed decision down the line.
5 & 6 Discovery Park, PE7 3GX, Yaxley, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 48% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service, good quality equipment. Couldn't fault. Definitely a company I'd go to if I need any further gym equipment.
Blackbear fitness are a great company.
I messaged about a bench, which was well priced and ended up walking away with kettlebells as well.
No messing around, brilliant prices and good people to do with business with. Would highly recommend.
Ordered kettlebells from Blackbear Fitness and their customer service is second to none. Delivery was fast and efficient, good quality equipment and reasonably priced. Definitely will use again and would recommend everyone to order from them.
I stumbled across these guys on Facebook and messaged a guy called Anthony who was very swift and helpful, next day I drove up to Yaxley and was talked through a few options and his advice was invaluable, walked out with a full setup and I couldn’t be happier with it all. Cheers Anthony top customer service and congratulations on your weight loss journey
Great service from start to finish. And brilliant products.
Had a slightly complicated enquiry about a gift for a family member. Email was answered really quickly and it was very helpful. Would definitely recommend.
Courier split order so order delivered across two days but customer service reply was prompt and reassuring. Good quality hex dumbells.

Respuesta de Blackbearfitness
Initial delivery had components missing and I was unable to complete assembly and requested a review from Blackbearfitness.
Although there was a slight misunderstanding to commence with Blackbearfitness fulfilled their promise and forwarded the components with spares that has allowed me to complete the assembly of the rack and stack all the dumbbells correctly.
Thank you and look forward to using Blackbearfitness again.
Helpful advice, Fast delivery and no quibble resolution of issues
Excellent service , very easy to deal with, went out of there way and stayed out of hours to make sure I could collect. Really happy with the quality of the product. Thanks
An amazing company to deal with from start to finish Florence was great ! I can not believe the quality of the bench, dumbbells, and rack it is top notch.. especially when you consider the price.. amazing, easy to set up win win with these guys. Great price great quality
Great condition, item looks amazing in my house, fast delivery and easy to assemble
Great quality flat bench and decent price too ! Slight delay in delivery and damage to packaging exposing the insides
Great service. Arrived in quick time and really pleased with the quality! Thank you
As always excellent service from Anthony. We are very happy with the Blackbear equipment and will continue to use them for our gym.
My fourth order arrived from Anthony and the team at Black Bear this week. Exactly what I needed for the home gym. Perfect service as always.
Fab service, would highly recommend Black Bear Fitness!
Certainly use again in the NEAR future. Thanks guys!
Customer aftercare not great.
Purchased a sled, box arrived heavily damaged, could have been haulage companies fault so no fault there. I let Blackbear (via email from webpage) know and said I'd update them when I got home regarding contents of package due to large holes in box up on delivery. Sent Video to support this. Got home and bits missing from box, also item was different to what was shown on the website. Sent them a follow up email that evening. Sent a Whatsapp message the next day, no response. Bought it on PayPal credit and went through the resolution centre after reading reviews on here. Happy I did, PayPal refunded me. Won't use this company again.
Bought, paid for and had the delivery with me within 24h. Great comms. Can't fault the service
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.