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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had purchased from Black Milk before, but in a more recent order I made a mess of my address when ordering and I am just really grateful for how the customer service was handled (Thank you so much R... Ver más

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Valorada con 5 estrellas sobre 5

Absolutely beautiful items (I’m completely obsessed with a jumpsuit)! Communication is next level! They contacted me about a minor shipping error before I even knew and were immediate in their repli... Ver más

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Valorada con 2 estrellas sobre 5

Including import taxes we ended up paying north of 400€ for 2 dresses, a t-shirt and what I can best describe as a vest. Even excluding the import tax, the purchase was over 300€. We purchas... Ver más

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Valorada con 5 estrellas sobre 5

As a trans femme who was trepidatious about ordering clothing online, I was extremely surprised with how instantly warm my emailed response was to my sizing questions. Renee was extremely sweet and... Ver más

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3,8

Muy bueno

TrustScore: 4 sobre 5

168 opiniones

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Valorada con 2 estrellas sobre 5

Nice design. Overpriced cheap polyester crap

Including import taxes we ended up paying north of 400€ for 2 dresses, a t-shirt and what I can best describe as a vest. Even excluding the import tax, the purchase was over 300€. We purchased items from ther Avatar collection because they looked cute on the website but I have to say, I am incredibly disappointed with the quality of the product. Sure, it says it's 100% polyester on the description, but it really is the cheapest of polyester you can get. In person, everything looks extremely cheap and I know it's the type of clothes that will get sweaty and uncomfortable if you wear it during summer (it's supposed to be summer clothing, btw).

The icing in the cake was a dress that was almost 100€ and it's supposed to look fancy. In all product photos they style it with a big necklace in the front. Why? Because the brooch ON THE FRONT of the supposedly fancy dress is a cheap plastic bra clasp 🤦‍♀️

I regret being influenced into buying such poor quality clothes just because I like the franchise. Stay away. I'm pretty sure there are other clothes doing collabs that will give you nicer clothes.

The materials here are Primark level of cheap and ugly, but instead of paying 15€ for a shirt you're paying 60€.

I'll give them 2 stars because the designs are cute (though poorly executed and the shipping was very fast).

I rarely leave reviews, but I'm so disappointed with this purchase I went through the annoyance of creating an account just for this.

17 de abril de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Hey Sara,

Thank you so much for taking the time to share your feedback with us. We’re really sorry to hear that your experience wasn’t a positive one, as this is never what we want for our customers.

Our pricing reflects a range of factors, including licensing costs, in-house design and manufacturing, and the broader costs involved in running a small business and producing in smaller runs.

We’ve worked with polyester-based fabrics for over a decade now, and a lot of research and wear testing goes into selecting fabrics that are designed to hold up well over time when cared for correctly. We completely understand that fabric preferences can be very personal, though, and we’re sorry to hear these pieces didn’t meet your expectations in person.

We can see you’ve ordered the Fire Nation Long Sleeve Bolero Maxi Dress. While the styling images on the website don’t show the dress accessorised with a necklace, the product photos do show the black plastic clasp used to secure the bolero shrug.

We can also see you selected DHL shipping for your order, which is our fastest international delivery option. As noted at checkout, DHL may apply additional handling fees alongside any customs or import charges required by your country.

We’re really sorry again that this collection missed the mark for you, especially as you were excited about the Avatar collaboration.

If you’d like any help with returns, please feel free to reach out to our team at hello@blackmilkclothing.com, and we’d be happy to assist 🖤

Valorada con 5 estrellas sobre 5

Gorgeous, comfy and great friendly staff

Absolutely beautiful items (I’m completely obsessed with a jumpsuit)!
Communication is next level! They contacted me about a minor shipping error before I even knew and were immediate in their replies and support!
Super friendly. I can’t recommend enough

27 de abril de 2026
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Respuesta de Black Milk Clothing

Thank you so much for taking the time to share your feedback, Gen! This absolutely made our day to read. We know that shipping delays can be a little frustrating, so we're always more than happy to provide any updates to our customers as soon as we receive them ❤️

Valorada con 5 estrellas sobre 5

Stellar customer service

I had purchased from Black Milk before, but in a more recent order I made a mess of my address when ordering and I am just really grateful for how the customer service was handled (Thank you so much Renee!). Absolutely delighted with all of the dresses I've ordered, great quality and adore the designs!! Truly feel bonita wearing these clothes 💚💚

8 de mayo de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Thank you so much for taking the time to leave such a kind and thoughtful review, Michelle! We are so happy that Renee was able to help with your order. We want nothing less than our customers feeling bonita in their shiny new pieces 🖤💫

Valorada con 5 estrellas sobre 5

A very gender affirming experience

As a trans femme who was trepidatious about ordering clothing online, I was extremely surprised with how instantly warm my emailed response was to my sizing questions. Renee was extremely sweet and personable throughout the process and helped me gain confidence figuring out sizing. I just received my skirt and hoodie today and they both fit perfectly. I'm very excited to wear them and will definitely continue to shop at Black Milk given how warm, sweet, and empathic my experience was with Renee.

I love her and hope they are treating her well 💜

16 de abril de 2026
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Danika, oh my goodness 😭🖤

This review honestly touched our hearts so deeply. Thank you so, so much for taking the time to write something this thoughtful and personal.

Hearing that Renee helped make your experience feel warm, safe, affirming and supportive genuinely means everything to us. We know shopping online can sometimes feel a bit daunting and being able to help someone feel more confident and excited in themselves is exactly the kind of experience we always hope to create.

And ahhhh the fact your skirt and hoodie arrived fitting perfectly!! We are SO happy for you 🥹✨ We hope you feel absolutely incredible wearing them.

Also please know your sweet message about Renee has already been shared with her. Renee is very loved around here too!!

Thank you again for your kindness, your trust, and for being part of the BlackMilk community. Reviews like this truly stay with us 🖤

Valorada con 5 estrellas sobre 5

Amazing clothes and people

Clothes are always amazing quality and the customer service is fantastic, with real down-to-earth people. The first store I go to for any clothes I need!

7 de mayo de 2026
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Naomi, this absolutely made our day 😭🖤

Thank you so much for your incredibly kind words and for supporting us the way you do. Knowing you think of us first when you’re looking for something special genuinely means the world to our whole team 🥹

Valorada con 5 estrellas sobre 5

Beautiful, helpful & progressive company!

I’ve been using this company for a number of years now, as they are one of the first companies that have made clothing for some of the things I’m passionate about & the designs are to die for. The customer service team are always super responsive & helpful. I recently asked a question about alterations due to fabric & the answer was clear & really helpful. My only regret is that I don’t live closer as I have to negotiate with customs!

5 de mayo de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Thank you so much for leaving this lovely review, Vicky! We are so honoured that you've chosen to shop with us for so many years now - we can't wait to see what you pick up next 🖤

Valorada con 5 estrellas sobre 5

Fantastic Customer Service

I made a mistake but the BlackMilk team was kind and understanding. They quickly fixed the issue (again 100% my fault) and were so supportive while doing so. It’s such a pleasure to deal with the customer service team at BlackMilk and the clothes are the best!!

4 de mayo de 2026
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Respuesta de Black Milk Clothing

Thank you so much for taking the time to leave this review, Shawna! We are so happy that we were able to assist - accidents happen, and technology can be a pain sometimes, but our team is always ready to help 🖤

Valorada con 5 estrellas sobre 5

Customer service is fantastic/Great quality product.

Customer service is fantastic. Prompt. Courteous. Answers the question with links. The product is well made and of good quality. I LOVE this company. A very "human" experience. ❤️

1 de mayo de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

This is so lovely to read, thank you Kay 🥹 We really try to keep things feeling human on our end, so hearing that come through means a lot. And I’m so glad you’re loving the quality too - that combo is exactly what we aim for. Really appreciate you taking the time to share this ❤️

Valorada con 5 estrellas sobre 5

Phenomenal experience

My experience with this company was phenomenal. I unfortunately had a parcel that was lost but they were soooo helpful about it and responded so quickly!!! I definitely recommend this company and would order from them again! Wish I could model for them, the clothes are amazing

7 de abril de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Ahh thank you so much for this review Kaylie 🖤 Losing a parcel is the worst, so I’m really glad we could get in and help you out quickly when it happened. Really appreciate you taking the time to share your love for BM!

Valorada con 5 estrellas sobre 5

Excellent customer service and beautiful clothes

I love blackmilk not only for the beautiful clothing, but also the excellent customer service. I live regionally in Australia so all of my "alt" clothes are bought online, and the prompt shipping is excellent for me, I like getting my things quickly and the express shipping option is an excellent price, lower than any other store I shop from.
I rarely have issues with sizing or product returns, but the one time I did (my size choice was actually too large) the exchange/refund process was very easy.
Every email interaction I've had with the team has been absolutely lovely, I urge everyone to check out their collabs (especially Lora Zombie) and their special D&D stuff!! My boyfriend and I go out dressed in blackmilk together a lot, he loves all the D&D and LOTR clothes. Really something for anyone who wants to look unique and hot, no matter what your style is 💕

28 de abril de 2026
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Respuesta de Black Milk Clothing

Hey Carly, thank you so much for taking the time to leave this wonderful review. We love hearing of couples matching in their BlackMilk, and it's so awesome to hear that BlackMilk is being rocked in regional Australia 😍 We appreciate you! xx

Valorada con 5 estrellas sobre 5

Amazing customer service, beautiful clothes

The customer service team at Blackmilk are really something special compared to “regular businesses” - even other small businesses I buy from don’t offer the same customer service experience as Blackmilk. They’re super responsive, relatable, friendly and they go above and beyond to help whenever they can. They make you feel like you’re a valued part of a family, it’s a uniquely personal approach and it’s kept me a loyal customer for over 10 years.

The clothing? There’s nothing else like it! It’s creative, eye-catching, great quality, and there’s something for everyone, from licensed pieces to beautiful classic artwork prints, from the comfiest oversized tees to stunning shimmering velvet dresses. I get compliments everywhere I go, and I can always spot another Blackmilk piece in the wild.

It’s very obvious I’m a huge fan, but honestly I can’t speak highly enough, I love the clothing, the customer experience, and the community.

23 de abril de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Kristine, thank you so much for taking the time to leave such an incredible review! It is always such a pleasure to chat with you and see you at events. Your kind words about our Customer Experience Team are so lovely - this is exactly why we love what we do so much. The fact that you've shopped with us for over a decade now means the absolute world to us, and we can't wait to keep making you gorgeous clothes to wear. Keep being you Kristine, because we love ya! 🖤

Valorada con 5 estrellas sobre 5

Quality, gorgeous, comfortable

I ordered four dresses and they are all gorgeous; quality, comfortable, and a perfect fit by the fit guide.
I love their unique styles.
Shipment was also really fast!
Will be buying again!

21 de abril de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Thank you so much for such a wonderful review Jackie! This makes our hearts so happy to hear, and we can't wait to see what shiny goodies you pick up next 👗✨

Valorada con 5 estrellas sobre 5

Great service

Great service, product was amazing (Tunnel Snake Jacket)

17 de abril de 2026
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Thanks so much for sharing, Jared. This review rules! 😉

Valorada con 5 estrellas sobre 5

Best customer service… in the world!

Honestly the most beautiful and helpful customer service in the world! They are quick and efficient… solve the problem and do it with complete transparency!

17 de abril de 2026
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Thank you so much for sharing this incredible review Sarah-Brittney - this means so much to our team 🖤

Valorada con 5 estrellas sobre 5

Mana from heaven

I am only somewhat recently a BM convert and I don't know why I waited so long!

The sheer number of styles, fabrics and designs is ridiculous! From the core staples to the regular collabs and drops, there will always be something to tempt you.

If you're even somewhat alternate, gamer, fantasy, nerdy, gothy, spooky, edgy .. this is the brand for you.

I've not found any issues with the quality or fabrics etc. The prices are v reasonable for what you get, especially when a lot of the products are actually made at BM HQ in Brisbane (the product details will advise where they are made).

I'm local so can just pick up my orders, but postage is v reasonable (within Aus at least).

8 de abril de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Oh my goodness, Erin! It is always such a pleasure having you visit us and collect your orders - you are such a breath of fresh air! 🖤

Thank you so much for taking the time to leave this glowing review. We really appreciate your kind words.

We can't wait to see what you order next ✨

Lots of love from Renee, Em & the whole BM Team xx

Valorada con 1 estrellas sobre 5

Please avoid this company at all costs

Please avoid this company at all costs. They are absolute sellouts. They're selling Temu clothes for far too much. I nearly passed away when I realised that this awful skirt, rolled up in a plastic bag and stuffed into another plastic bag, was the £100 skirt I'd bought for my daughter's birthday. I was expecting to receive it in a nice box or something for the price. The quality is just shameful. How dare you pretend in your replies to people that this is how you intended your clothes to be. You could spit through this garment. It's not lined, random seams, just disgusting. I'm sure you wouldn't be able to hide your red face if you tried to give those replies in person! An absolute scam. Then I believe they try to give you store credit if you try to return! Scammers. I'm sure the poor previous owner is turning in his grave. AVOID AT ALL COSTS!!!

30 de marzo de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Hi Amanda,

We’re so sorry to hear that your experience left you feeling this way - this is never how we want our customers to feel when receiving their order.

Our mailing and garment bags are made from recycled plastic and can be recycled again (depending on your local recycling guidelines). If you’d like to learn more about this, you can read about our environmental approach here: https://blackmilkclothing.com/pages/our-environment

We understand that receiving an item that doesn’t meet your expectations can be really disappointing. To help avoid this, we always include detailed information on each product page - including fabric composition and key features such as lining or pockets - so customers can make an informed decision before purchasing.

If the item isn’t quite right for you, you’re very welcome to return any eligible piece for either a refund or store credit - whichever you prefer.

If there’s anything at all we can help with, our Customer Experience team would love to assist. You can reach us at hello@blackmilkclothing.com.

Valorada con 5 estrellas sobre 5

10+ years a Sharkie

I've been buying from BlackMilk since 2013...and am still wearing some of those dresses today! I still love BlackMilk and their clothing makes up the majority of what I wear, but can still see why people are upset about some of the fabric. The fabrics differentiate between styles, for example the dress shirts tend to be a light fabric, which suits the style IMO (I have 4...). Their bombers, pinafore dresses, and strappy mini are fantastic. Recently been getting into their long sleeve shirts too which are excellent for lounging in. I generally buy things on sale so don't have complaints about those prices, and still buy things full price when I think they'll sell out. There was a period 5 years ago where my items seemed to be instantly pilling (Even bought a pilling shaver for them) but actually think it has improved since. Shipping is reasonable, can take time to send out but I'm usually buying during sale time. Thanks to the BM team for future orders :)

16 de marzo de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Hey Jodie! 🖤

Wow, over 10 years with us?! That truly means the world. We absolutely love hearing that you’re still wearing pieces from way back in 2013… that’s the kind of longevity we’re always striving for ✨

Thank you so much for taking the time to share such a thoughtful and balanced review. We really appreciate your understanding of different fabric types across styles - you’ve nailed it! And it’s so lovely to hear how much you’re loving certain pieces 🖤

We also really value your honest feedback about past pilling issues, and we’re so glad to hear you’ve noticed improvements over time. That kind of insight genuinely helps us keep getting better.

Thank you again for sticking with us for so long and for your continued support! We’re so lucky to have you as part of the Sharkie family 🦈💖

Valorada con 3 estrellas sobre 5

Overpriced for the novelty of an interesting print

There was a huge sale on and I decided to buy some stuff when on special. The fabric was incredibly poor quality for most of the items. I appreciate that it has to be synthetic for sublimation prints but still the fabric was very thin and Temu level, some items were not hemmed. No excuse for not finishing a garment. I also purchased a velvet dress, again unhemmed and the nap ran in the opposite direction to traditional velvet garments. So weird. Ok for the price I paid but I would have been destroyed had I purchased at full price. Probably won’t bother buying from them again.

10 de marzo de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Hi Merann, thank you for taking the time to share your feedback. We’re really sorry to hear that you were disappointed with your BlackMilk order - that’s never the experience we want our customers to have when receiving their shiny new parcels.

We just wanted to mention that we include fabric details in each product description, and also note when garments are intentionally left unhemmed and the direction that velvet pieces run in. These design choices are always outlined there so customers can get a clearer idea of the garment before purchasing.

While the fabrics we use are designed to be lightweight for comfort and printing, they’re also made to be sturdy, so unhemmed styles won't fray over time 🖤

We’re really sorry again that the pieces didn’t meet your expectations, Merann. If there’s anything you’d like to chat through with our team, please feel free to reach out to us at hello@blackmilkclothing.com, and we’d be more than happy to help.

Valorada con 5 estrellas sobre 5

The bombers and hoodies from Black Milk…

The bombers and hoodies from Black Milk are really cool. Wish they did more shirts with a dip hem but the patterns are cool so ill be buying more regardless.

9 de marzo de 2026
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Respuesta de Black Milk Clothing

Hey Robert, thanks so much for sharing this feedback! This is so wonderful to hear ☺️ We can absolutely let the team know you'd love to see more dip hems in the future 🖤

Valorada con 5 estrellas sobre 5

Always so delighted with my Black Milk…

Always so delighted with my Black Milk purchases.
Love the creative designs, particularly the gorgeous dresses.
Just wish they would do more longline and cap sleeve styles, preettty please 🙏🥹

5 de marzo de 2026
Opinión espontánea
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Respuesta de Black Milk Clothing

Thank you so much for this wonderful review Fay! This absolutely made our day to read 🖤 I know we've got a few gorgeous longline and cap sleeve style dresses planned for release throughout the year, so make sure you keep your eyes peeled!

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