Would rate 0 stars if it was an option , don’t waste your money simple as that . Didn’t receive an order from over a month ago and they give Ai responses for emails ( not the automatic response their... Ver más
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Consulta las opiniones de los clientes
I’ve ordered from this company twice now. And each experience has been great, it’s a challenge to ship internationally and a company still in its early stages does a great job. My product looked even... Ver más
So far the experience has been so poor - no customer service at all - the email on their page doesn’t work and my order which was placed two weeks ago is still not showing although the account says it... Ver más
The company’s staff are excellent at communication if there’s a problem/ updates. I couldn’t praise that high enough. The site it self is clear and well maintained. Quality of clothes top tier. Favour... Ver más
La empresa ha respondido
3,2
Medio
50 opiniones
No ha contestado las opiniones negativas
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Good quality
Ordered a hoodie and some pants, good quality merch and arrived quickly. Very comfy
1 de enero de 2025
Opinión espontánea
Respuesta de Blancss
Thank you for your wonderful feedback! We’re so pleased to hear that you’re happy with the quality of your hoodie and pants, and that they arrived promptly.
It’s great to know you’re finding them comfortable—your satisfaction means everything to us. We look forward to serving you again in the future!
My partner bought a hoodie a an xmas…
My partner bought a hoodie a an xmas gift for son via their website. Ordered 18th Nov and as of 11th Dec nothing has arrived. She has emailed them and had no replies. I have since checked their website today and nothing but a small amount of text stating store is now closed? My partner is now trying to claim the money back via her bank.
11 de diciembre de 2024
Opinión espontánea
Respuesta de Blancss
Hi Jeff,
As per our communication, we did apologise for the delays during the Black Friday period. We explicitly mentioned that orders could take up to 24 working days to process and ship due to the unprecedented demand during this time.
If your partner hasn’t received the order or further updates, please email us at info@bl4ncs.com with the order details, and we will look into this immediately.
We’re sorry you didn’t receive a positive experience with us, as this is not the standard we aim for.
Blancs
Been nearly a month
Been nearly a month, received no package, no communication regarding the order, no replies to emails
14 de noviembre de 2024
Opinión espontánea
Respuesta de Blancss
Hi Josh,
As communicated in our Black Friday emails, we did explicitly state that orders could take up to 24 working days to be processed and shipped due to the incredible demand during that period.
We’re sorry to hear you’ve not yet received your package or a response to your emails. Please email us at info@bl4ncs.com with your order details so we can look into this for you as a priority.
We apologise for any inconvenience caused and truly appreciate your patience during this busy time.
Extremely disappointed
Extremely disappointed
I made an order on 15/11/2024
I had seen all the hype, loved the style and designs so decided to make a purchase
I received an email on the 22nd of November stating my order had been delayed due to shipping issues with products and I would receive it by the following Friday being the 29th
They offered me a 15% off discount code during this communication which is fair enough.
Since contact on 22/11/24. I have received nothing further. My item hasn’t been dispatched, and nothing has been explained to me
I have made contact with the company twice through their ‘contact us’ page and have had no response to 2 different communications now
I appreciate Black Friday may be a busy period for the company, however, I made this purchase 2 weeks before Black Friday and paid full price for this item
I am currently in the process of speaking to my bank to get money refunded and transaction blocked as if anything I have been scammed out of my money and received no product
I hope no one else experiences this with this company. A shame as the products do look very appealing
Wouldn’t recommend personally from my experience
15 de noviembre de 2024
Opinión espontánea
Complete scam
Complete scam. Ordered a hoody for my son which didn’t fit and have emailed them six times regarding a refund. They have completely ignored me and I suspect they’re waiting for the 14 day deadline for returns to be up. £100 down and a hoody we can’t use!
28 de noviembre de 2024
Opinión espontánea
Wouldn’t recommend at all
No return address. No replies on the customer service email. Absolutely no way of getting in touch with these guys after purchase. Despicable.
22 de septiembre de 2024
Opinión espontánea
We ordered blancs trousers in July
We ordered blancs trousers in July - still haven't received the trousers.
6 de septiembre de 2024
Opinión espontánea
Received stain marked item
I purchased a T-Shirt. Designs are really nice and the quality is definitely there. However once I received my order the T-Shirt has come with a stain mark on. I’ve contacted them 3 times within a weeks space so plenty of time to reply to try and get it resolved and had no response. So now I’m left with a T-Shirt with a big stain mark on, shocking
4 de agosto de 2024
Opinión espontánea
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