Excellent company. Great communication getting this little heater to me despite my PO Box address. Good buy on hard to find electric fire place space heater, The last Dimplex one I had lasted over te... Ver más
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Consulta las opiniones de los clientes
Placing my online order was very easy and the price was great. Shipping was fast. I was particularly impressed by how well my item was prepared for shipping - reinforcement on all the edges to prevent... Ver más
Outstanding price & customer service! I placed the order & received tracking information less than 24hrs later. Then, my items arrived at my door a few short days later! I immediately assembled & st... Ver más
First shipment was damaged. Customer Service was easy to reach, responsive and quick to ship out a replacement. Would have given Five Stars but boxes for both shipments were pretty beat up upon arriva... Ver más
Información sobre la empresa
Escrito por la empresa
Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Información de contacto
2141 Internationale Pkwy, 60517, Woodridge, Estados Unidos
- 866-238-9228
- customerservice@blazzingfire.com
- blazzingfire.com
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Best price and most realistic electric fire logs…
Best price on the internet and shipping was quick and even delivered on a Sunday. Fire logs look excellent. The electrician told me that he has installed dozens of electric fireplaces that cost over $3,000 each but these electric fireplace logs from Dimplex look more realistic than those. Even at low heat it produces about the same amount of heat as my prior propane fireplace.
Beautiful, realistic looking logs
I bought the Empire Burncrete logs w/IP thermostat. I love the logs and how they look. I just wish I could adjust the flame a little lower than the low setting goes. My old logs were much more adjustable. I could go anywhere from high down to pilot. Maybe I can do it with this log set but I haven’t figured it out yet. Also the price is right!
I did not get my complete order filled
I did not get my complete order filled. My fire table was missing the NG conversion kit. I was told they would respond to me asap via email. I had to call them back twice to get confirmation that they were going to ship the conversion kit. I was promised a return email to confirm...that never showed up either. Very disappointed. As for the fire table, the electronic starter doesn't work and the flame is not as strong/powerful as was lead to believe.
Excellent product
Excellent product, fast shipping with reliable updates. Fit our fireplace perfectly. Even received a handwritten card in the shipment. Won't hesitate to purchase from again in future.
The price and the quick response
The price and the quick response. I ordered a fireplace insert and it is a Christmas gift for my wife. I can't rate it yet until after I install it. I will say this, if they are as sincere as they were with their text to me it will be a great company to deal with!! Also, people please give honest reviews. You're hurting yourself and everyone else if you don't!!!
Great Customer Service
First shipment was damaged. Customer Service was easy to reach, responsive and quick to ship out a replacement. Would have given Five Stars but boxes for both shipments were pretty beat up upon arrival and product should have had more protective packing material.
Shop here … you won’t be disappointed
Perfect product and amazingly fast shipping!
All was great
All was great. The price, delivery, I haven't installed the unit yet but the way it was packaged I expect that to be great too.
Great experience
Great experience. Product is more than expected, fast delivery.
These folks had a good price
These folks had a good price - comparable to others but with free shipping AND no tax- they won my money. After purchasing, a competitor slashed their price and I called Blazzing Fire. While Blazzing Fire couldn't match the price from the competitor (because the competitor was in violation from the manufacturer for even offering that price), Blazzing Fire did give me a free cover - which I thought was a very nice gesture!
I made a mistake in my online order…
I made a mistake in my online order which I didn’t notice for 2 days. Rang the customer service line, got quickly through to an informed agent who took ownership and called back an hour later with everything all confirmed. Online stores are convenient but having good customer service there when you need it is invaluable!
I love the product
I love the product - I had trouble with the delivery - fedex problem and the team I purchased the product from advocated for me to FedEx and found the package - great product, great service!
The item arrived as described
The item arrived as described. It was very well packed and arrived in a timely fashion.
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