Bloomsburymanor Opiniones 

Respuesta de Bloomsburymanor

13 abr 2025

We are disappointed to read your review, as it contains several inaccuracies that we feel compelled to address for the benefit of our customers and to protect our reputation.

Authenticity of the Vintage Cartier Ring:

As you know, we have now had the ring authenticated at Cartier in London. We have provided you with a copy of the documentation from Cartier confirming this, validating our original appraisal of the ring.

You have stated that you took the ring to a Cartier boutique in Sydney for a free in-store authentication. Cartier do not offer such a service; we provided you with an email from Cartier Australia confirming this.

When you wrote to us saying that Cartier Sydney did not recognise the ring, we explained to you that authentication cannot be offered in store for free but only as part of a service request which we offered to undertake on your behalf using Cartier in London. Initially, we offered this at a reduced cost (inclusive of shipping to and from Australia). On 12th March we amended our offering to make it completely free of charge. As an alternative we offered a full refund. Your partner declined, taking full advantage of our 30-day full refund policy.

Cartier do not have a full in-store digital record of vintage serial numbers as they have been creating jewellery since 1847. Additionally, sales staff are not trained to authenticate vintage pieces; authentication requires workshop evaluation by Cartier as was carried out in London.

Refund and eBay Case:

At no point did we refuse your partner’s refund request. We processed the refund immediately, on the same day the ring arrived in our office. Due to a technical error, eBay incorrectly informed you that we had initiated a case against you. On realising the error, we immediately contacted eBay (on March 27, 2025), to rectify this misinformation. Since then, eBay has acknowledged their mistake, confirming in writing that we both facilitated the return and refunded you. You have a copy of this confirmation from eBay.

The claims your partner made in his feedback were judged contradictory and defamatory when published on eBay. That is why his feedback was removed by eBay (not by us).

Our Reputation:

Bloomsbury Manor has built a strong reputation over 14 years, with hundreds of satisfied customers attesting to our total commitment to quality and service. We are fully transparent in all our business dealings and strive to resolve any issues promptly and fairly. We are well known for both our lifetime authenticity guarantee and our 30 day no-quibble returns policy.

Our letter to you dated 8th April has already clarified all the above and provided you with all the relevant documents. As of 13th April 2025, we are dismayed that your allegations remain. Should you wish to discuss this matter further, please contact us directly at info@bloomsburymanor.com.

Respuesta de Bloomsburymanor

2 abr 2025

Jason, it's very kind of you to write this review, especially as it was a while ago since we provided this service to you. We appreciate it very much!