Blue Microphones Opiniones 42

Blue Microphones are top notch. And beyond the amazing quality of sound, their customer service is phenomenal when a warranty claim is filed! I recently had to file a warranty claim due to the usb port becoming loose and eventually breaking off entirely. They asked me to take a photo of the Warranty # written on the microphone in permanent marker, next to the Serial # of the device itself and send that photo to them. They processed my claim and sent out a replacement microphone so quickly. It arrives tonight. So, I'd say that getting a replacement microphone in less than a week is pretty incredible customer service. (Many millions of thanks to Chase Bell and Randall B. with the Blue Customer Service Team!)

As far as the shipment times go, you all MUST understand that amidst the coronavirus pandemic, MILLIONS OF PEOPLE went from their office jobs to working from home. A lot of those people then wanted an upgrade to their crappy laptops microphone array. Not one company could have predicted that the demand for their products would increase so dramatically at a time when people are afraid to go to work. Who do you think is making your microphones? People-- actual people who are capable of getting and spreading covid-19. So, give BLUE a break if your complaint is in any way revolving around the length of time it took to make your microphone. Also, please understand that there are a lot of factors that they can't even control-- like the shipping information, packages lost, tracking numbers not working, your shipment has been in transit for 6 weeks, etc.... Not their fault.

Most of you are complaining about things that just don't matter. All of your first world problems make me sick to my stomach.

Ordered a Microphone almost a month ago and it still hasn't shipped! I asked to cancel the order but customer services keep saying that it's in processing so they can't. I had to call them to get an answer otherwise they don't answer you over email.
Absolutely terrible service! Never buying directly again!

I suggest not to buy from Blue. They refuse to honor their warranty with products, especially products out of production within the warranty period.

I have a pair of headphones bought at an authorized retailer with a valid receipt that broke, and they don't want to honor the warranty. They even made up a lie about their warranty policy to get rid of me. The beauty, it is in writing. If a warranty is valid, it should be honored. Regardless of the product is or is not in production. It is not the consumer's fault that corporate decided to take out an SKU and still sell it at retail stores.

Blue is not a trustworthy brand, and luckily other brands are as good or better that will stand behind their products and promises.

If I can give you 0 stars, I would. Horrible company NEVER again.

I bought a Yeticaster microphone that came without a piece. The distributor in Argentina (Logitech Argentina) didn't respond, neither did the supplier nor the store, blaming each other. 3 customer service tickets, to tell me after a week of waiting to insist with the store. No warranty service. Product overpriced by marketing, I suggest looking for other better brands that perhaps invest less in advertising.
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Compré un micrófono Yeticaster que vino sin una pieza. El distribuidor en Argentina (Logitech Argentina) no brindó respuesta, tampoco el proveedor ni la tienda, culpándose unos a otros. 3 tickets de atención al cliente, para decirme tras una semana de espera que insista con la tienda. Inexistente servicio de garantía. Producto sobrevaluado por marketing, sugiero buscar otras marcas mejores que invierten quizá menos en publicidad.

The support staff not able to help resolve a simple problem such as registering a mic under my email using the serial number.
They do not even seem to read my emails and make up nonsense that I never mentioned. My ticket has been open for well over a month and it’s been constant communication back and forth with no actual progress. I am very disappointed as I thought their support team would be professional.

Worst support ever!! You’re lucky If they even answer your email! Never buying another product from these!

I'm really sorry not to have looked at Blue's trustpilot reviews before I bought from them. Their product is a good one, but there customer service appears literally non-existent. They do not appear to have *any* way to process returns.

They do not respond to tickets raised with their system. They are not handling phone calls and point customers to their chat service, but there is not chat service linked to on their site.

They use digital river for order management and digital river can find my order. But they use another service, Narvar, to process returns. Narvar cannot find the order and there is no method of contacting them. Who is responsible for this mess?

If you want to buy one of their products, go ahead, but definitely do not buy from them directly.

Awesome came in short time awesome mic and. Componey

customer service not working they blocked my number and they didnt canceled my order when i sent them emails before ship out the product and i sent them back my microphone and also they are liars, they didnt even sent me the replacement after they said yes. i will never buy from them again no more

Tried to cancel my order, was told that it was not possible as it was already being shipped. It took 8 weeks to arrive (!) with several trials to get shipping information from the customer support (no luck). Now I am trying to send it back but there is no return slip in the parcel and the order number is not recognized in their online tool. There is also no way to easily open a new support ticket.

Wow, what the hell is with these guys? Ordered a Yeti two weeks ago, I haven't been able to afford anything nice in months so I was hoping to finally have something new to enjoy and play around with. Pending transaction right away, had an email with order confirmation - but no order status. More than two weeks later, still no word. I've submitted two help tickets, called their support line (fun fact - the UK one literally just hangs up on you without so much as the chance to speak to another human) and at this point I'm gonna have to call my bank as they've double charged me. They have the time and resources to try to charge my card an extra £120, but not to answer my queries? I can't believe a company this big is so incompetent when it comes to customer service, I'm now hesitant to buy a Yeti at all if it means supporting them. Absolutely gross.

I ordered a yeti nano from Blue over 6 weeks ago, they took the money out of my account the same day and I got a confirmation email with tracking details.
2 weeks passed and I had no update on my order so I contacted the support, they informed me it was ready to be shipped.
Another week passed and I enquired if there was a known delivery date yet, they informed me that my order was still ready to be shipped, but they couldn't tell me when.
3 more week passed with zero contact from Blue and no update to the tracking information, so I messaged them via twitter which was ignored, then I tried the support team again.. this was also ignored for going on 6 days now.

So I am still £100 worse off, with no input from Blue whatsoever. I just hope that the Paypal's Resolution centre will have more success getting any sort of response from a shockingly bad customer service team.

I am aware that the microphones are meant to be highly recomended, but if you ever want to get your hands on one, do not order from them directly or you will most likely never find out!

I originally opened a support ticket for my Blue Compass Boom Arm on 10 October 2019, and after being approved for a replacement, I spent 2 months waiting for said replacement with no ETA the entire time. At the start of December I complained that it's taking too long and I can't be expected to simply wait an indefinite amount of time with no ETA on inbound stock. I got a reply from Randall B. who said he could refund my payment instead, since they still had no idea when stock would arrive. I immediately accepted and provided my payment details.

It's now been over a month since I agreed to that resolution and I have had absolutely no reply since then. I've tried replying to the ticket multiple times over the last month, but no one is checking it. I've tried tagging Blue Microphones in a post on Twitter and no-one replied, even though the person managing the account has been online regularly since then. I've tried opening a new ticket requesting that my other ticket be checked and replied to. I tried sending a direct email but it was instantly rejected via an automated response telling me to open a support ticket...

This is the absolute worst customer service experience I've ever had from any large company. No customer should ever have to try this hard just to get a reply from the company. I waited patiently for months without an ETA, and when we finally agreed on a resolution I've just been completely ignored. I just want someone to process my damn refund that's now a month overdue for my 3 month old ticket.

Do not buy this company's products unless you really enjoy having your time wasted.

UPDATE: It has now been 4 months since I opened the ticket and 2 months since I agreed to a refund of my payment, and I've only JUST NOW received my refund through some questionable website called "TransferWise". Blue ignored my ticket for an entire month after I agreed to a refund, I had to open a new ticket just to get them to reply to my original one. They responded with "We have now submitted your refund for review, it will take 24-48 hours to be approved."

I didn't receive any refund or confirmation after that and they once again went silent for another month. I had to open ANOTHER new ticket and make an international call to their call center to have someone respond and action the refund. In the end the people managing my ticket never apologised or explained why they were dragging me through the mud for so long, probably because there's simply no excuse for their rubbish behavior over the course of 4 months. No refund/replacement should ever take that long.

AVOID THIS RUBBISH COMPANY LIKE THE PLAGUE.

My review is about Blue Lola headphones. The headphone jack was outputting only the L side. I was approved for warranty replacement on Sept 10, 2019. That part was easy. It's been over two months and BlueDesigns stopped communicating with me and has not shipped replacement headphones ($249.99 at sweetwater). But today 11/26/2019 after getting someone on the phone it looks like they may be shipped in a couple of days! Not sure what customer service crack I slipped into...

• Sept 10 from Blue re support Ticket 1467921: "Your warranty replacement has been approved and will be added to our shipping queue."
• Sept 20 from Blue: Sorry for the wait. You are good on your end we are working on getting our shipping system in order at the moment."
• Nov 12 email from me to Blue asking if and when will they ship replacement headphones as promised. [No response from Blue]
• Nov 18 email from me to Blue: "My warranty replacement was approved on September 10, 2019. Please send my replacement Lola headphones." [No response from Blue]
• Nov 22 email from me to Blue: "I feel like I’ve been getting the runaround." [No response from Blue]
• Initiated new support request# 1942698 as it seems the previous one, although still showing active, is being ignored. Got an autoreply but that's all.
• Nov 26: was able to get through on phone with customer support to Nate. He said he'd push my replacement to front of queue. It was nice to speak with a human. And shortly afterwards I received an email saying the headphones should be shipped in 1-2 days and I'll receive an email with the tracking number. So there's hope!

Extremely disappointed with the customer service. I called at 5 different times today (all during work hours), and I was told no one was available and to make an online ticket. The problem is I have already made a ticket and been waiting forever. I was told this would be a quick process, then I do some research and see they take 6-12 days to reply to an online ticket PER REPLY. That's disgusting. If you're gonna sell high-quality products, then get high-quality customer service, cause I didn't spend all that for this

This is the worst customer service I have ever received, point blank. You will go weeks without a response, no one ever answers the phone during peak business hours. I had to file a complaint with the BBB to get a response the same day. Now after all that, they still haven't shipped out my microphone, and still won't respond to my emails or phone calls. Avoid this company and it's products like the plague, you couldn't pay me to go through this again. And the worst part is my mic was brand new less then an hour of use on it and it broke, so when I finally do get my replacement, I half expect it to be broke in the box. Almost 3 months of this and I'm unsure the mic will even work. Do NOT give this company a dime.

This customer service rep, Joshua Dudgeon, is not helpful at all. I made a mistake on an order, requesting to cancel. Guess what, he didn't cancel it and asked me what went wrong. At least put the order on pending right? Nope, he let it ship out anyways because who cares!

Absolutely terrible customer service. My Microphone was great but it broke during the warranty. They offers to fix it if i sent it to their warehouse. I had to pay for that shipment which is at least half the price of a new one. Now i'm siting with a broken mic i'm never going to pay the price to get it repaired.

Blue microphones are really well built. I use my Blue Yeti every day to talk over the microphone in game and the voice recording is clear. Distortion is zero and you can even select different modes to use. This is definitely one of my best purchases I have ever made.