Thank you for taking the time to share your feedback. We are very sorry to hear that this trip did not meet your expectations, especially given that you have trusted us with multiple trips in the past. We truly value your loyalty, and your comments are very important to us as they help us improve.
Regarding the comfort of the boat and onboard services, we understand that you were looking for a premium experience. We apologize if the ambiance and facilities did not live up to your expectations. We strive to offer different types of boats with various comfort levels, and we will work on better communicating these details in the future so that you can make an informed decision.
We also regret that the room service and cleaning did not meet the standards. We will review these points with our team to prevent similar situations in the future. As for the food and biking route experience, we greatly appreciate your input and will pass on your suggestions to our operations team.
We are pleased to hear that the captain and staff provided friendly and attentive service. We would be delighted to recommend travel options that better align with your expectations and offer you the premium experience you seek. We will gladly guide you toward alternatives that may offer the level of service you are looking for.
Once again, thank you for your feedback, and we hope to be able to provide you with an experience in the future that meets your expectations and resembles the enjoyable trips you’ve had in the past.
Warm regards, Romy
