DO NOT BUY!! I wish I opened Trustpilot before ordering this bike…. - Extremely heavy - Poor quality parts for the price - Colour represented inadequately on the website - Awful return proces... Ver más
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Consulta las opiniones de los clientes
Lovely product really happy with quality. Unique vintage style helmet that’s really comfortable, already had compliments!
La empresa ha respondido
Ordered two bikes for our grandchildren for Christmas presents (Gingersnap 16” and Moonbug 12”) Quality of built is superb ….. courier damage to box meant some damage to mudguards but customer s... Ver más
La empresa ha respondido
Spotted this bike via a Google search and came across Bobbins. The bike we ordered was exactly what we wanted for our little girl (3yrs) she loves red and collecting things so this little bike with ba... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are an independent family-run bicycle brand based in East London. We are united with our customers through a shared love of aesthetics, freedom and fun. We design bikes for everyday life. So if you are aged 2 to 92, you'll find a two-wheeled companion in the Bobbin range. We have blazed a trail since 2007 and are known as Britain's best-loved leisure bike brand. Tens of thousands of riders around the world can't be wrong! So why not join us in Bobbin World? You can purchase direct from us here on our site, with home delivery or local Collect options available. Happy Cycling! x
Información de contacto
4,0
Muy bueno
1 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Excellent service
Delivery was on time. Very pleasant courier, helped me lift the box inside the house.
Good service
20 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Shirley,
Thank you so much for your lovely review!
We’re really pleased to hear your delivery arrived on time and that the courier was helpful — that’s exactly the service we hope to provide.
Thanks again for choosing Bobbin!
Kind regards,
Bobbin Bicycles
Fab helmet
Very straight forward order and delivery. Fab and unique helmet.
20 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi there,
Thank you for the lovely review! We're really glad to hear everything was straightforward and that you’re loving your new, unique helmet. Enjoy every ride!
Kind regards,
Bobbin Bicycles
Fast delivery
Fast delivery, good packaging, simple assembly instructions
21 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi there,
Thank you for your feedback! We’re pleased to hear your order arrived quickly, was well packaged, and that the assembly instructions were easy to follow.
Best wishes,
Bobbin Bicycles
Respuesta de Bobbin®
Hi David,
Thank you for your feedback! We’re delighted to hear you’re happy with the quality and look of your product.
Best wishes,
Bobbin Bicycles
Good
Good. communication
I would like the option when ordering to get deltoid safe place as I had to phone delivery a few times and missed yhe delivery
19 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Belinda,
Thank you for your feedback! We’re glad you were happy with our communication and appreciate your suggestion about having a safe place option when ordering. We’ll pass this on to our team for consideration.
Best wishes,
Bobbin Bicycles
Lovely bicycle
Lovely bicycle - well made and quick delivery. Very pleased !
24 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi there,
Thank you for your kind feedback! We’re so pleased you’re happy with your new bicycle and that it arrived quickly.
Best wishes,
Bobbin Bicycles
Very prompt!
14 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi there,
Thank you for your feedback! We’re glad to hear you found our service prompt.
Best wishes,
Bobbin Bicycles
Excellent helmet.
Excellent helmet.
It arrived quickly. Very easy to adjust size.
Looks and feels great.
An excellent price/value for money.
Delighted.
17 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Sally,
Thank you for your lovely review! We’re thrilled to hear you’re delighted with your helmet and found it easy to adjust, great quality, and good value.
Best wishes,
Bobbin Bicycles
Great little first bike for my…
Great little first bike for my granddaughter for Christmas
18 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Sarah,
Thank you for your feedback! We’re delighted you chose a Bobbin bike as a Christmas gift and hope your granddaughter loves it when she receives it!
Best wishes,
Bobbin Bicycles
Had a very unfortunate experience with…
Had a very unfortunate experience with this company. Their customer service seems to be completely terrible. I live in Northern Ireland, part of the United Kingdom. I tried to order two bikes for my grandchildren, and when it was time for delivery, they attempted to charge me £95. I contacted them immediately, thinking it was a mistake. I told them I had a full meter-long stove delivered on a pallet for less than £95. They said they would look into it promptly and get back to me. After three emails from me and not a single response, it was very disappointing.
I know realise I’m not the only customer extremely disappointed. I see on trust pilot they have a 16% one star rating.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Stephanie,
We’re very sorry to hear about your experience and the difficulties you’ve had with delivery and communication. This is not the level of service we aim to provide, and we completely understand your frustration.
Please contact our Customer Care team directly with your order details so we can investigate this issue and work on a resolution as quickly as possible.
Kind regards,
Bobbin Bicycles
Good value
Bike appears to be well built and looks smart. It was pretty easy to put together. My only reservation is there seems to be a bit of rubbing on the disc brakes where they are not totally true
11 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Mark,
Thank you for your feedback! We’re glad to hear you’re happy with the build and style of your bike. We appreciate your note about the disc brakes, this is useful for us to keep improving our products.
Best wishes,
Bobbin Bicycles
Bike arrived much earlier than expected
Bike arrived much earlier than expected
6 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Karen,
Thank you for your feedback! We’re glad your bike arrived earlier than expected and hope you’re enjoying it.
Best wishes,
Bobbin Bicycles
Bobbin Bikes are a great company
Bobbin Bikes are a great company, quality products delivered quickly with clear instructions and support.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Simon,
Thank you for your wonderful feedback! We’re delighted to hear that you are happy with our products, delivery, and support.
Best wishes,
Bobbin Bicycles
Speedy delivery
Helmet arrived very quickly looks great, it's a gift for my son and what he asked for.
6 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Angela,
Thank you for your feedback! We’re so pleased your helmet arrived quickly and that it’s exactly what your son wanted.
Best wishes,
Bobbin Bicycles
Missing order. No response from Bobbin
I ordered a child’s bike for my granddaughter’s birthday, delivery was confirmed with APC but it did not arrive on the scheduled day. The order number is #329154071. I have emailed them many times. They responded once at first to say they would investigate, but are now ignoring my messages and the bike has still not arrived. Their phone number is never answered.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Sue,
We’re very sorry to hear about the delay with your order and the difficulty reaching us. That’s absolutely not the experience we want for our customers. Please reach out to our Customer Care team so we can investigate this as a priority and resolve it for you.
Kind regards,
Bobbin Bicycles
Great value for money
Great website and fast delivery.
We had been looking at pre loved bobbin bikes and saw that they hold their price if looked after. So decided we would buy brand new, luckily in a discount month. Really pleased…
4 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Christina,
Thank you so much for your lovely review! We’re thrilled to hear you found great value in your new Bobbin bike and took advantage of our sale. We hope it brings you many happy rides!
Best wishes,
Bobbin Bicycles
Quick customer service replies and the…
Quick customer service replies and the items sent out really fast as well
5 de noviembre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi there,
Thank you for your kind words! We’re so glad to hear you were happy with our quick service and speedy delivery.
Best wishes,
Bobbin Bicycles
Don’t like responding to problems.
I ordered a replacement brake lever for my grand child’s bike for which I have paid. Unfortunately it is not the right one and I have repeatedly sent emails, site contact forms and attempted to call their offices on 2 numbers listed. No response from Daniella who arranged the delivery.
31 de octubre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Keith,
We’re really sorry to hear about the trouble you’ve had getting in touch and the issue with the brake lever. That’s certainly not the experience we want for our customers. Please contact our Customer Care team via our website’s Contact Us page so we can look into this and get it sorted as quickly as possible.
Kind regards,
Bobbin Bicycles
Not suitable as a first pedal bikes
A lovely looking bike and delivery time was as expected, but these bikes are not at all suitable as first pedal bikes. The frames and handlebars are too heavy, making them too difficult to control for a child who is learning to ride. Seems even more wobbly with stabilisers which isn’t the point. Overall disappointing, have had to purchase another bike (Isla, Frog and Squish are best for first pedal bikes)
5 de enero de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Anna,
We’re sorry to hear the bike wasn’t quite the right fit for your child’s first pedal experience. We really appreciate your feedback, as it helps us understand what works best for younger riders and where we can improve.
Kind regards,
Bobbin Bicycles
Lovely bobbin bike
Great price. Lovely bike and very well made and surprisingly light in the frame.
Delivery was handled with care and assembly was easy.
15 de octubre de 2025
Opinión espontánea
Respuesta de Bobbin®
Hi Brian,
Thank you for your lovely review! We’re so glad you’re happy with your new Bobbin bike and found the assembly nice and easy.
Best wishes,
Bobbin Bicycles
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