Bobble Babies Opiniones 

55
TrustScore: 2.5 sobre 5

2,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really good quality products I'm over the moon with the outfits! Highly recommend, fast service, top quality stuff - will definitely be buying more in the future, my new go-to for kids wear.

Valorada con 1 estrellas sobre 5

Hei tilasin toppapuvun enkä ole saanut tilausta yritänyt lähetä sähköpostia enkä ole saanut minkäänlaista vastausta ja uritännyt etsi puhelinnumero enkä ole löytänyt Hello, I ordered a top suit and... Ver más

Valorada con 2 estrellas sobre 5

This website has lovely, quality items for children, however it is heavily let down by very poor communication and customer service. My order took two weeks to come (although delivery states 1-3 busin... Ver más

Valorada con 2 estrellas sobre 5

Ordered a beige hat for my grandson, it arrived within a few days - great, but turned out to be more pink than beige. Ordered a replacement in grey, yet to be received. Emailed on Sunday, and again... Ver más

La empresa ha respondido


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

55 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,4

Todas las opiniones

(55)

5 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor customer service

I had an issue with my daughter’s bobble hat and I contacted customer services. First of all there was no reply after two emails. Then I contacted them using the online form, to which I finally got a reply. I replied to their questions and have heard nothing since. After paying a small fortune for a hat, the customer service has been terrible.

26 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I placed a order 19/01/24 for a £149…

I placed a order 19/01/24 for a £149 snow suit, I’ve tried emailing you about my order, searched for a contact number to call you,
It’s now 16/02/24 I’ve still not received my order, I wanted their for my son for the winter, it’s now middle of February, this is absolutely unacceptable, I’m requesting a full refund for my order

19 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

EDIT from previously bad review

After back and fourth emails we were able to resolve the issue, I’ve been given a coat in the next size up in exchange for the one I returned which was too small! Thank you for working with me to resolve the issue. I love your items so I’m happy that I can continue to buy each year!

13 de diciembre de 2023
Opinión espontánea
Logotipo de Bobble Babies

Respuesta de Bobble Babies

Dear Tammy,

Thank you for reaching out and bringing this to our attention. We sincerely apologise for any inconvenience caused by the delay in our response to your emails regarding the exchange of your coat.

We did receive your initial email on February 1st and promptly responded on the 3rd with the requested exchange details. Furthermore, upon receiving your subsequent email on the 8th, we replied on the 9th providing the return information once again. We understand the importance of timely communication, and we regret any oversight in our response time.

We kindly ask you to check your spam or junk folder for our emails, as sometimes they may inadvertently end up there. Additionally, we will resend the return information to ensure you have all the necessary details.

Please rest assured that we are committed to resolving this matter promptly and ensuring your satisfaction with exchange of your item. Should you require any further assistance, please do not hesitate to contact us.

Thank you for your patience and understanding

Valorada con 1 estrellas sobre 5

the coat was terrible quality and was ruined just after 3 days wear

I ordered a coat for my daughter, the communication was really poor, i didn't realise it was pre order so took much longer than expected. when the coat came it was really pretty but just after a few days wear the coat bobbled from the bottom and i was shocked given the high price point. When i eventually got engagement to get the coat back to them, once received they accused me of washing it and refused to give me my money back. Never seen service like it before, i loved the look of the coat and had no intention of returning it and i 100% did not wash it but gathered it was their way of getting out of giving my money back. Act with caution when ordering from them, its terrible quality.

18 de enero de 2024
Opinión espontánea
Logotipo de Bobble Babies

Respuesta de Bobble Babies

Hello

We appreciate your feedback and sincerely apologise for any inconvenience you've experienced. Our products are crafted with high-grade cashmere, and we were surprised to hear about the bobbling issue. We're committed to ensuring customer satisfaction and promptly offered a free return with the option to refund or exchange.

Upon receiving the return, we noticed the item had been washed , altering its condition, and in addition smelling of washing detergent,we reached out to discuss this matter. While our products are dry clean only, we understand oversights can happen. In a gesture of goodwill, we offered a partial refund as a one-time exception.

We value your feedback and aim to provide the best customer service possible. If there's anything else we can do to address your concerns, please let us know.

Sincerely
Bobble babies

Valorada con 1 estrellas sobre 5

No communication

No communication. Submitted request for a refund via credit card as my order has not been dispatched 3 weeks after placing the order.

12 de enero de 2024
Opinión espontánea
Logotipo de Bobble Babies

Respuesta de Bobble Babies

We apologise for the delay in dispatching your order. Your concerns are valid, and we appreciate your patience. It's worth mentioning that the order amount has already been refunded to your credit card. If you have any further questions or require additional assistance, please don't hesitate to reach out. Thank you for your understanding.

Valorada con 1 estrellas sobre 5

Scam Alert

I placed my order on 2nd September (almost 3.5 months ago) & still haven’t received it. Tried contacting many times but no one replies. I wonder how they get positive feedback because it seems more like a scam & paid reviews to me.

17 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely

Great service really pleased with purchase. Recommend
This shop for beautiful clothing

30 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

They are not serious

They are not serious, I received only half of my order after 4 months of waiting and the items do not match the description. The coat must be with natural fur but I received one with faux fur. I wrote them about this and about the missing items and I didnt receive any answer.

13 de diciembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Quality items, poor communication/service

This website has lovely, quality items for children, however it is heavily let down by very poor communication and customer service. My order took two weeks to come (although delivery states 1-3 business days). I sent various emails and tried to contact via the chat on their website but to no avail. Very disappointing. My daughter also lost a bobble for her cashmere hat, but the fastening was the other way round so I cannot get a replacement bobble /:

26 de octubre de 2023
Opinión espontánea

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