Books4people.co.uk Opiniones 

687
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Such a pleasure to deal with Books4people Books arrived really quickly, well packaged and lovely personal customer service Highly recommended Thank you A*****

Valorada con 1 estrellas sobre 5

Pretty shocking really, no reply to any emails sent, or to their web form regarding missing items. More shocking to see people on here have received at least a reply to their botched orders sug... Ver más

Valorada con 5 estrellas sobre 5

Unbelievable customer service from Books 4 People. I realised I needed some books at very short notice for Santa to give out to our KS2 children. I called the phone number and spoke to the most polite... Ver más

Valorada con 5 estrellas sobre 5

Smart bundling of two books I’d already been looking out for but now at a combined lower price - Same as Ever and The 7 Habits of Highly Effective People. £15 including shipping. Delivery time was nor... Ver más

Información sobre la empresa

  1. Librería

Información proporcionada por diversas fuentes externas

We welcome you to Books4People, a place where all your favorite story tales and books are picked and packed with love and care since 2005. Offering you mind blowing prices since 2005. Books4People started by selling educational books. We grew our business and expanded our range and now specialist in children’s book sets. Cheap and quality collection series. We are one of the biggest independent book stores in the UK and are providing services such as wholesale and to schools all over the world. We provide our customers with brand new book set collections and gift sets. We have an extravagant range filled with best sellers, classics, yummy cook books, children’s books, audio books, fiction and nonfiction. We’ve always got offers on and savings up to a whopping 80% off RRP. The best thing about Books4People books is the fact that we have major commitment to providing our amazing and incredibly important customers with the service that is deserved. Need help? Don’t worry! You can go through our catelog, ask a general question, shop our never-ending range of discounted cheap and quality book sets, all you have to do is give us a call or send us an email and we’ll be here to help. We also provide 30 day returns so if you’re not happy, all you have to do is send it back to us and we’ll refund you in full. All orders have free delivery. We always like to give back to our customers. Once we give you a promise, we won’t break it. If you’re happy, we’re happy. Join us on our next chapter in the world of Books4People books…


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

687 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 55% de las opiniones negativas

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4,1

Todas las opiniones

(687)

43 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service, team responded very quickly to resolve an order issue this week for me. Thank you so much appreciated!
I have ordered many a time for my children and sets of books in particular..they are always really good value.

17 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

My books were delivered on 11/4/26 by…

My books were delivered on 11/4/26 by Amazon.
The driver waited until I got to the door and he handed me the parcel which was open. Some of the books were loose in the box . The driver asked me to check my order after doing this I found a book was missing from the order. I emailed books 4 people and they sent the missing book. I received it 15/4/26. Good service

11 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Recommended!

I’m genuinely surprised. I ordered the wrong book, totally my mistake. I quickly realised and sent an email and this was picked up bank holiday weekend and the delivery stopped. A refund was made and received. I ordered the correct book and this was delivered promptly in good condition. Very good service and highly recommended!

8 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unbelievable service

Your service was unbelievable. I ordered the books at the lowest price I had seen. They were delivered within 3 days and we're perfectly packaged. This is the third time I have used your company and your standards are excellent.

25 de marzo de 2026
Valorada con 1 estrellas sobre 5

This lot couldn't care less whether…

This lot couldn't care less whether they send you the right stuff or not. The items I received did not resemble the video of the item on the product page and when I contacted them, after much back and forth they simply said thanks for letting us know. Awful customer service

6 de marzo de 2026
Opinión espontánea
Logotipo de Books4people.co.uk

Respuesta de Books4people.co.uk

We are sorry to hear that your experience did not meet expectations. We take all feedback seriously and are always working to ensure our product listings and customer service are clear and accurate. We appreciate your comments and will review this internally.

Valorada con 5 estrellas sobre 5

I was so impressed with the incredible…

I was so impressed with the incredible service I received from Hussain when I accidentally received the wrong order. On the phone he talked me through the process and went out of his way to find the right product in stock and refund the wrong order. I will definitely be using Books4people again. Thank you

2 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Okay

Easy to order and received the books promptly. However, I ordered a trilogy (paperback) and got two paperback and one hardcover copy...I really wished the 3 books were the same.

26 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Ordered books on the 19th, delivered on the 22nd. Packaged well, even with paying for delivery it was cheaper than anywhere else. Very happy

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Really helpful and prompt in cancelling an incorrect order on my part. Unfortunately they didn’t have the set I meant to buy, but I would definitely use again. Thank you for the help.

1 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

My order wasn’t delivered

My order wasn’t delivered. When I contacted Books4People to follow up I was informed that my parcel was lost in transit. They assured me a replacement order would be dispatched urgently with overnight delivery. After I hadn’t received confirmation by the following day, they replied to say that the order had been delivered. After I again contacted them to say this is not the case, they then said they opened an investigation with Royal Mail. I do understand that packages can get lost. My main complaint is that they assured me that the situation was being rectified whilst it was not, which left me no time to make another plan for the gift these books were to have been. I’m waiting for a refund now, let’s see how that goes.

23 de diciembre de 2025
Opinión espontánea
Logotipo de Books4people.co.uk

Respuesta de Books4people.co.uk

We are sorry to hear about your experience and the inconvenience caused by the delivery issue. We understand how frustrating this situation must have been, especially for a time-sensitive order.

We are reviewing what happened in this case to ensure better communication and handling going forward. Thank you for your feedback.

Valorada con 1 estrellas sobre 5

Book lost & they won't refund my money

Their courier posted my book into a Post Office post box & supplied a picture of them doing this. The book is lost and the company are refusing to refund my money even when they have photographic proof. I will never purchase from them again.

17 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unbelievable customer service from…

Unbelievable customer service from Books 4 People. I realised I needed some books at very short notice for Santa to give out to our KS2 children. I called the phone number and spoke to the most polite, helpful chap who sorted out my order and coordinated with his warehouse team to ensure it arrived via Parcelforce 48 hours later. I was absolutely over the moon and so relieved that the children would received their presents. Thank you so much - you saved Christmas!

11 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great prices and customer service

Great prices, ordered 3 sets of books for Christmas Saturday evening, shortly after realise I ordered the same set of books that I ordered month before for daughters birthday, doh! Sent email asking if possible to cancel those books, got email Sunday morning to advise they'd managed to stop order going out and had cancelled the order, really only one one set cancelled but probably easier to cancel whole order, refund processed and I reordered the 2 sets I still wanted, delivered early Tuesday morning, great customer service!

16 de diciembre de 2025
Opinión espontánea

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