I left a comment here two weeks ago, and Boori replied saying that someone would contact me. To this day, absolutely no one has contacted me. It has now been over a month since I placed my orde... Ver más
La empresa ha respondido
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I left a comment here two weeks ago, and Boori replied saying that someone would contact me. To this day, absolutely no one has contacted me. It has now been over a month since I placed my orde... Ver más
La empresa ha respondido
I’m really happy with the mattress I bought for my 2-year-old daughter. The quality is excellent, it’s comfortable, and she absolutely loves sleeping on it. The delivery was also quick and smooth, wit... Ver más
La empresa ha respondido
Tricky customer service process, there was a bit of a slow response. Also when they set up a payment for you they do not itemise what you are buying so things could be left off of your order. The pric... Ver más
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Awful. They responded to a review on here saying they had emailed me. I checked. They haven’t. No products almost two moment after ordering and no engagement from their team. Refund my money now! Orde... Ver más
La empresa ha respondido
Established in Sydney, Australia in 1993, we specialise in beautifully-crafted nursery, children's furniture and accessories.
Escrito por la empresa
Unit 2 Sterling Way, Tilehurst,, RG30 6HW, Reading , Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 87% de las opiniones negativas
Suele responder en menos de 1 semana
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Very informative and kept us updated at all times

Respuesta de Boori
I had a great experience with boori. The customer service was excellent, and the staff were very polite, friendly, and professional throughout. They were helpful, responded promptly to my questions, and made the whole process smooth and easy. I would definitely recommend them and would be happy to use their services again.

Respuesta de Boori
Terrible customer service
Got promised that the correct bedding would be sent out, never did, to then be told i have to purchase more. Very long replies and very unhelpful and rude especially when ive spent thousands. Would advise anyone against this company as theyll ruin your experience

Respuesta de Boori
We went for the bundle, it's a great joiner to our bed also but needed to buy a bed gap filler to but between the mattresses. My baby just crawls over and she really love her bed. It's also very sturdy

Respuesta de Boori
good solid products for a reasonable price, however there was one important screw missing in the package so I had to find a way around it to ensure safety of use of the table.

Respuesta de Boori
Easy to order as was build. Ideal for children’s and dog toys

Respuesta de Boori
Excellent quality, easy to assemble perfect low beds for the kids

Respuesta de Boori

Respuesta de Boori
We placed a big order with them, and unfortunately, all the drawers arrived without screws. We asked the company to send us all missing bits, but received only a pack for 1 chest of drawers. Second one we want to return, but the company is not responding,
Boori do not respond to emails, they delivered 1/7 boxes for a bunk bed. I had a contractor here to build the bed, I got rid of previous bed in anticipation. I was not made aware of any delay directly from Boori, I have emailed them + 5 times over 5 days with no response. I would expect a better customer service and phone number to speak to a human.
I was looking for replacement screws for cot to be sent to Ireland. While it’s outside company policy to post to Ireland not only did Rochelle post them to me straight away but neither charged for screws or postage. Rochelle couldn’t have been more helpful and the true essence of any company is good follow up service which Rochelle displayed in spades.
Stylish and reliable products and exceptional customer service! Have got an Alice cot bed, Natty cot bed, toddler guard panel, mattresses, neat single bed and a tidy climbing arch over the years and always love the products!
Beautifully made products, phenomenal customer service. Can’t recommend more highly, and thank you Rochelle for all your help!
Absolutely brilliant customer service- above and beyond!
Ordered the Boori toy cabinet and revolving bookcase - both arrived the next day. Unfortunately, the bookcase was damaged on arrival, but after contacting customer service, a replacement was sent out and delivered within two days. Really impressed with the fast and helpful service!
We are really happy with our Boori purchase. The quality is excellent and we love that the cot will grow with our child, converting from a cot to a toddler bed and eventually to a single bed. It feels solid and build to last. The only hiccup was that the warbrobe arrived damaged, but Boori’s customer service was fantastic. They sent out a replacement too promptly and everything is now perfectly. Overall great quality and great service.
Wish I looked here first before ordering!
It's been almost a month now since we ordered a chest of drawers/changing table, and despite it being delivered quickly unlike many, it was damaged!
Customer service seemed good and reassured me replacement parts would be sent within a few days but have since ghosted me.
Approaching a month later, with a wife quickly approaching due date we are still out of pocket, without what we paid for.
Gave them a chance to solve before leaving a review but must warn others!
Won't be going near them again.
It has been a month and I still didn't get my order. Granted, Yodel, for some unknown to me reason didn't manage to deliver despite 3 attempts to a flat with me working from home and a 24/7 Concierge. I think everyone - myself and delivery partners - rely on prompt Customer Service to support the process. And this company has, I believe, one person covering for all orders. It takes days and weeks to get a response and nothing gets resolved.
I am still waiting for my order and will raise a credit card dispute if I don't get my table by the end of the week.
Do not buy from these cowboys
Customer service non existent, you will never get a reply, if you do it’s a robot
AVOID
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