boostpower.com Opiniones 167

Absolute shower of S...s company, should be closed down, never had such poor service anywhere, you should be ashamed!!!@

This has got to be the worst company that i have ever dealt with, tried calling quite a few times only to be cut off, tried the web chat for over 8 hours in the space of a few days only to be cut off, finally e-mailed my complaint only to be told due to the nature of complaint i would have to call them or use web chat, Disgusting company. I will leaving them as soon as i have my refund that they owe!!

Appalling Customer Sevice. Continually disconnected on the Webchat, 4 times today alone. No one answers their Premium rate phonelines, 1 hour and 10 minutes today, gave up. My e-mail response was incredible, dealing with my deceased brothers property as he is a customer with them, they requested, after telling them he had passed away, that I needed the account holders permission to act on his behalf!! How they have License to operate is beyond me.

Rubbish Service! They never learn. I'm tired and livid 😠😠😠

Utterly useless. Even after Ombudsman directed them to stop they still send me texts telling me to top up my gas and electric 18 months after I closed my accounts with them. Often at night or in the early hours of the morning Customer service agents are rude. That’s if you are lucky enough to be able to get to speak to someone. Web chat is next to useless, usually a long waiting list, and usually getting disconnected before you have a chance to chat with anyone. Would not recommend at all.

Takes over 20 mins to answer a call. Waiting in a huge queue for webchat. Put you on hold then every 5 mins. Advisors don't know what they are doing and don't really understand your particular issue. Really frustrating service!

Useless, webchat terrible, phone up tells you to use webchat which is unavailable, no cards sent to me , better off powering your home with a hamster in a ball

Utterly disgusting company that should not exist. One problem after another for the past year. Latest problem I'm having with them happened after a smart meter was fitted. The credit was £310 on the the old meter but completely disappeared after the new one was fitted. I have rang up 7 times, they hang up, put me on hold and never come back or just say somebody will be in touch-but never do. I'm at my whits end with this company I don't no what to do. Next stop the ombudsman. Please please use any company but this one.

Moved into a property with prepaid meter from Boost to my absolute bad luck. Impossible to get through to, agents hang up on you when you finally do get through if they cba with your query, web chat useless most of the time. Been without electricity and gas for 3 days now with a 14 month old baby. Will move supplier as soon as I can. Customer support atrocious. Company leaving people without power through no fault of their own.

If I could give no stars I would.
Have new upgraded meters installed. I had over £100 on gas and £129 on electric they told me it would move over straight away, but oh no it hasn't now been told it has to be investigated to get my money back.
I cant top up on app or at shop as it keeps refusing it. The customer services are disgusting fobbing you off all the time. As soon as I have got my money back on my meters I am leaving boost straight away amd going else where as soon as I can.
DO NOT USE THIS COMPANY!!!!!!

Despite leaving this joke of a company several years ago because of their appalling customer service, I am STILL receiving "statements" from them! I mean how utterly incompetent to you need to be to keep sending letters and statements to someone who is not even a customer any more?

I wrote a damming report about the lack off everything dealing with the bereavement of a loved one and the amount of sheer lack of understanding. I got a response that basically said phone their number and speak to an advisor or login on there site and use web chat. hers the rub neither of these accept paperwork and they say use the email address. they both came back has closed not accepting please use chatbot or phone if you are going to reply save your breath you are and will always be useless, thank god I use a different supplier ps. you do want to be paid if the account owes you money or I will take court action should you owe the estate money. GET YOUR ACT TOGETHER!

Absolutely Terrible Company and customer service whoo can't be bothered to help you or just hang up on you and this is after you've been on hold or in a qué for nearly a HR. Do Not Go with company, You Will Regret It

I have spent 3 months waiting for this company to change my meter back to PAYG. Currently on credit mode despite calls, webchat and complaints all ignored. Being told I'm on PAYG by rude people at call centre. Been told blatant lies on the phone. I'm on PAYG to avoid debt and now it's being forced. Didn't want a smart meter in the first place but was forced into one because my traditional one broke. This company lies, deceives, ignores and are rude and that's if they haven't put the phone down on you after an hour and a half waiting. Avoid them

If I could have given -1 I would have, complete nightmare of a company, please avoid!

Surely the worst customer service experience you can get. Rude like hell, they will disconnect with you just because they can't be bothered and you can't even make a complain against the advisor as they are all anonymous. Took them 6 months to organize a meter change and for another 3months to get my balance transferred from old to new meter(still not solved). Average queue to chat to an advisor is around 500! long (sometimes longer!)... Simply unreal

She*t customer service web chat is joke don't use them if you want peace in your life.

On live chat didn't wait long to speak to someone they answered my question quickly and was very helpful however I am not with them at the moment but again the question I asked was answered.

Need humans at weekends 24 hours service when things go wrong with Ur app and Ur bank has funds yet the app is not recognising payments .
Whoever told me to change my top up no's was a big mistake at boost /ovo energy
Nothing is working now including the new gas and electric no's I was sent recently don't work ...infact it's worse than before the numbers before was working though paypoint link and was fine ...now I can't make payment since my old number were changed few days ago not happy not good

I have been struggling with Boost for months now since they updated my meter on 2/12/22.
Unbeknown to me, after the update, my top up card number was changed, and I was unable to put credit on my meter using the old card number.
I also needed a barcode to be able to use my £67.00 January 2023 voucher and top up my meter.
I phoned customer services and after a long time waiting on the phone I spoke to someone and was given the new number to use to top up my account, and was assured that the Barcode would be sent to me within 5 working days.
It was difficult to persuade the people at the shop to manually use my number, but they managed it and I kept on waiting to receive the Barcode.
As of yesterday, I still hadn't received it even though I and rung them on numerous more occasions and had patiently waited for several hours on the the phone, Each customer services adviser always told me it would be posted to me .
I decided to make an online complaint and C.C. it to Jon Titto (complaints manager) outlining this and a few other problems that I was having with my Boost account. I did not receive any reply from either of them other than that OVO complaints had received my message and someone would be in contact with me within 48 hours. I kept emailing them updating them with how I was trying in other ways to contact Boost and sent them a transcript of my online chat.
So...I tried the online chat service. That was unbeleivable - after several texts to and fro, they told me that they could not share information with me as the account was in my Husband's name and the email that I was using was in my name.
I tried to explain that the email address that I was using was linked to the account and all correspondance from Boost was sent to it, but to no avail.
As a final desperate attempt to resolve my issues, yesterday (3/3/23) I phoned Boost once again. Suprise! the phone was answered straight away. The girl on the phone was amazing, pleasant, friendly and most importantly actually helpful.

She resolved the following problems for me as I stayed on the phone -

1 .I am now named on my Husband,s account and will be able to manage his account both online and on the phone.
2. We have been placed on the Priority Services Register as we are both over 70 years old and my Husband is Disabled
3. She emailed me the Barcode that I desperately needed to allow me to use my January voucher of £67.00 and top up my smart meter.
Her name is SLUNGILE, and I can't thank her enough - Ten Sars to her **********

In addition to this. I had explained in my email complaints to OVO and Jon Tibbo that I had not received my £66.00 voucher for October 2022. Although, I had never received a reply to my email messages.....it arrived today in the post today (4/3/23)!

The moral of my story is DON'T GIVE UP even though it is a frustrating upsetting and painful process.

I wish you all good luck, and share your pain.

Please Boost, don't send me a "Sorry message" in response to this post