FodaBox Opiniones 

Website is awful - took me over an hour to order. Very difficult to input a different delivery and billing address and product wouldn't add to the basket even though it said it was available. But worse was the gift I'd ordered arrived 3 days late even though I'd specified a certain date. My dad therefore didn't get his birthday gift in time. I was very upset and their customer service very unapologetic. I will not be buying from them again!!!

Terrible service, from BoroughBox and their suppliers. I placed an order a month ago, which still hasn't arrived. I've been offered a refund which they have failed to follow through on, and I've requested a refund which has been ignored. Please avoid them.

Update: in their reply, BoroughBox state that an attempt was made to deliver my order but that noone was home. This is untrue - no delivery attempts have been made whatsoever.

I would give this no stars if I could. I would avoid this company, they lost my order and refused to send out another hamper or refund the money. Extremely disappointed with their Customer service, whereby I also had to chase them up for a follow up response. I'm currently out of pocket and I had to log a complaint, but heard no response.

Ordered a cocktail box for my son, to be delivered to his address for his birthday. Paid the extra for express delivery (guarantee delivery within 3 days). Didn’t arrive for 7 days, by which time it was obviously too late. They refunded the additional postage costs. Hey ho. Won’t use again. They obviously can’t cope with the orders.

I have nothing but positive things to say about Borough Box.

Rebecca was absolutely fantastic from start to finish with her customer service and made me feel super valued every time we spoke.

This was my first time ordering & it was a large order for a virtual work event and even though there was one or two very minor problems, Rebecca was there to help resolve every issue with nothing but patience and politeness - so thank you Rebeeca!

Also, the snacks and drinks were lovely so that was also a bonus!

I wanted to place a large order and Rebecca from the Corporate team made everything super easy. They have a wide selection of gift boxes, so you can choose something to suit taste and budget and having placed the order, all the boxes were delivered within 48hrs. Nicely packed and high quality contents. Extremely satisfied and would definitely buy again. Thanks to Rebecca and the Boroughbox team.

I came across BoroughBox whilst looking for options for virtual events with clients. A good variety of products, we ordered a G&T box kit for our guests. Rebecca was extremely helpful from the beginning, answering all my questions, providing me with alternatives, as we wanted to change a few elements. All the boxes arrived in time. The clients were pleasantly surprised and really enjoyed it.
We will definitely be ordering from BoroughBox again.

Reply: Tried that one, the accounts one, Alecs number, corporate number and left message. You get the idea.

Corporate customer. Used on a number of occasions. Frustratingly difficult to get hold of anyone, email, phone messages aren't being returned.
If you see this review customer services we have been trying to reach you unsuccessfully, please respond to emails and message myself and team have been leaving! Happy to supply more info.

I ordered a subscription from Borough Box because it was the only place that had exactly what I wanted for a present - a mixed beer/lager/porter box with snacks. I had a few questions to ask and was dealt with quickly, politely and well. I found out everything I needed to know. They made me feel like my questions were no bother at all. It's so rare for a company to reply to an email within a couple of hours, I felt like they deserved to have it shouted from the rooftops. If only every company were like this...

Extremely poor service and zero communication. I ordered on the 14th December and it didn't arrive until the 8th January! My email chaser sent on the 4th January didn't get a response until the 12th February! They then offered a 15% off voucher - as if I would ever order from them again! Seems to me that they got greedy and accepted far more orders than they could possibly fulfill over Christmas. So the result is a huge number of negative comments and a broad customer base (including myself) who will never use them again on principle.

Despite having clearly suffered from unprecedented demand over Christmas (with pretty exceptional circumstances) and struggling to fulfill orders, their customer service team has since been extremely obliging with cancelling my delayed orders and refunding me (and been extremely patient when I became confused about which account my order had been refunded to... thank you in particular to Carlos for dealing with that one!)

I ordered a Borough box for about 100 attendees of a virtual networking event. I thought the small box looked nice and the snacks and wine tasted good. It’s the perfect little treat for a simple -but of quality- networking event.

The feed-back we received from the attendees was also positive and included ‘thank you very much for the Borough Box - it made the networking over drinks and snacks feel more real!’. Someone shared a photo of the box on LinkedIn too.

I ordered a Gin and Tonic hamper for a friend for her birthday and I had a very good experience with my order, and I am very happy with contents. Communication between Lisa and myself were excellent. She did her best to reply to emails regarding queries. I was also impressed in how quick the parcel turned up. Ordered on the 6th of Feb, and parcel arrived on the 10th of Feb.
I will definitely be ordering again. Thank you! 😊
Neşe

After a hiccup in the payment process, which was my fault, Borough Box went the extra mile to delivery my order ASAP and the recipient was very happy with the contents!

Really great choice of goods, delivered quickly. I contact them re delivery and the reply was swift and helpful. Will definitely use them again.

Excellent customer service, really quick to reply and helpful. I sent this as a gift and it arrived right on time. I’d definitely buy from them again.
Thank you 😊😊

Ordered this for a birthday gift. There was a hitch on the payment going through so wasn’t delivered on arranged date. However this was resolved by Lisa who added two extra cans of beer to compensate which was much appreciated by my nephew! A great present.

UPDATE: After a second email and posting this review the company have been in touch with a promise to resend the second box, refund the additional postage incurred and ensure the 3rd box is sent correctly. I can’t seem to remove this review but am posting this update in fairness to Borough Box who, I am hoping, have satisfactorily resolved the situation.
If I could give no stars I would and I really regret using this company. The products are good however their customer service is appalling. I ordered a 3 month food box subscription ( at a cost of £100) for my sister in law which was addressed by them to the wrong place (actually a mix of my address and the recipients so unsurprisingly the delivery company couldn’t find the address) I emailed twice and phoned Borough Box several times leaving detailed messages but had no response and ended up having to sort it out with the delivery company myself and pay £10 to have it resent by Royal Mail to the correct address. Despite checking that the address details on my account with their site were correct, the second box has also now been sent to the same incorrect address and it looks like I will have to spend time liaising with the delivery company to have it resent at my cost. I am at a loss to know how to contact this company to elicit a response and sort it out. I assume that the 3rd box due to be sent next month will also be wrongly addressed which will cost me yet more money to have resent. I cannot understand how a company can value their customers so little that they will not even respond to emails and phone calls. They cannot blame the pandemic as they are clearly there to take orders and pack them. I strongly recommend NOT TO USE this company.

I forgot to add a gift message and after emailing them they immediately agreed to add the message. Lisa Nakkan was very polite and efficient.

I ordered a gin box for my daughters birthday. She was thoroughly delighted with the box, except that one of the bottles was broken. I contacted Borough Box immediately and are sending another box to her.
That is what I call service.