Bourne Ear Care Opiniones 

88
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Kayla arrived on time and set up her equipment talking to me to get to know and relax me. She asked me questions about my health and about the problems I was having with my ears and explained the pro... Ver más

Valorada con 5 estrellas sobre 5

They are very efficient caring people great personality’s show you exactly where the problem is and the pictures after the treatment and they take time to explain everything Dale Webster

Valorada con 5 estrellas sobre 5

Kaylan Thanks again for your home visit and removing the wax build up so easily and efficiently I recommend very highly , if you thin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Kayla, Julia's just-as-qualified-daughter came out to my 96 year old mum last week. She was kind and friendly, and also made sure mum could hear what she was saying. Mum was quite nervous about wh... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Consultor de salud

Escrito por la empresa

Microsuction ear wax removal service using the Tympa System, carried out in the comfort of your own home.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

88 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(88)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Blocked ear

Kayla from Bourne ear care has just visited me with my ear problems. She was a very polite and professional person who explained everything to me. I’m so happy that I have booked with this company.100% rebook.

11 de agosto de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much for booking with us and taking the time to leave a review for Kayla. Receiving feedback is extremely important to us and helps us to provide the best customer care.

Valorada con 5 estrellas sobre 5

Back to my “Normal”

Great experience at Bourne Ear Care today to have ear wax removed by microsuction my first time! Kayla was lovely very professional & explained everything in detail & no pain & successful result so relieved to be able to hear again 👍 happy to highly recommend!

17 de julio de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much, Linda, for taking the time to leave us a review.
It’s so important for us to receive feedback so that we can ensure we give the best customer experience every time!
I’m so pleased you’re ’back to your normal!’
With very best wishes
Julia & Kayla
Bourne Ear Care

Valorada con 5 estrellas sobre 5

Professional care at home

Julia came out to very quickly. She is very caring, friendly and professional. I have no hesitation in recommending her most highly.

7 de mayo de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much for your kind comments. We really appreciate you taking the time to give us valuable feedback.

Valorada con 5 estrellas sobre 5

Highly recommend

Kayla came to my home, she was most professional and the whole experience of ear wax removal was painless, quick and easy. Highly recommend. This comment is from Sue Southcott

22 de mayo de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much for taking time to leave us feedback. Receiving reviews is really important for us to be able to offer the best customer service.

Valorada con 5 estrellas sobre 5

Great service

Julia came to sort out usual wax problems in my ears, as it turned out it was only one ear, but she was friendly and professional. The whole microsuction procedure was explained and she was thorough in terms of making sure I understood what was involved.
Julia also put my wife at ease regarding her very sensitive ears. Charges were very reasonable, and I’ve booked Kayla to do the next check in December!

10 de junio de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you very much Rob, for taking time to leave us a review. Receiving feedback is really important for us to offer the best customer service possible.

Valorada con 5 estrellas sobre 5

Excellent service pain free and very…

Excellent service pain free and very nice ladies.
Not the most reverting subject but after seeing what was removed I could not believe it.
Now I will have to answer the wife when she asks me something 😂
Once again a big thank you

12 de junio de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thanks so much for leaving us a review. Receiving feedback is really important to us.
I’m so pleased you’re hearing better…i’m sure your wife is too 😉

Valorada con 5 estrellas sobre 5

Excellent job by Kayla

Kayla, Julia's just-as-qualified-daughter came out to my 96 year old mum last week. She was kind and friendly, and also made sure mum could hear what she was saying.
Mum was quite nervous about what to expect, but Kayla explained what she was doing and quickly put her at her ease.
The whole process didn't take very long at all, but was both interesting to watch and very worthwhile in terms of wax removal!
We would happily recommend Bourne Ear Care to anyone.

6 de junio de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much for your very kind feedback.
It is really important for us to receive reviews so that we can ensure we are giving the very best customer service.
With kindest regards Julia & Kayla

Valorada con 5 estrellas sobre 5

Julie is a highly qualified audiologist…

Julie is a highly qualified audiologist with decades of experience and this shines through hugely. I first engaged with Julia when looking for someone to take care of my Dad's ears whilst living in a care home. He is unable to travel and I needed someone who could visit him. Julia was amazing from the outset in doing a full review not only of his ears but the condition of his hearing aids also. Julia visits my Dad every 4 weeks to check the health of his ears and do conduct the maintenance of his aids. Without his aids Dad is unable to hear anything and this service, so professional, so knowledgeable, so kind, considerate, so gentle, yet effective in all she does. She is just a wonderful lady, I know my Dad is in the best of hands with Julia and her daughter, both wonderful!

3 de junio de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much for leaving us such a glowing review.
We aim to give the highest standard in customer service so gaining feedback ensures we can do this.
Thank you. Kind regards Julia and Kayla

Valorada con 5 estrellas sobre 5

wax removal…

I had been having problems for some time and suspected wax - I made an emergency appointment and had immediate success. Julia and her partner were extremely professional and helpful and I had a very successful result They were wonderful!

26 de mayo de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much for taking the time to leave us a review. Feedback is extremely important to us. I’m so pleased you had immediate relief

Valorada con 5 estrellas sobre 5

Really good home service

Really good home service. Very professional and straightforward. Even checked and adjusted my hearing aids. Highly recommend

21 de mayo de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Hi Terry
Thank you so much for taking the time to leave us a review.
As a small business it is extremely important to receive feedback to continue to give an exemplary service!
Kind regards Julia & Kaya

Valorada con 5 estrellas sobre 5

Faultless service

Faultless service. Julia was friendly and totally professional. Every step of the process was explained. Her knowledge was way beyond what I expected.

15 de mayo de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much, Michael, for taking the time to leave us a review.
It is very important to receive feedback as it enables us to give the best service possible.

Valorada con 5 estrellas sobre 5

Ear microsuction

Julia and Kayla arrived on time. They had a very professional but friendly manner and explained the process very clearly. The procedure was carried out in a few minutes and all was very satisfactory. I would definitely recommend them.

30 de abril de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you, Michael for leaving us a review after your treatment today.
Feedback is so important to enable us to continue to provide the best possible care to our clients.

Valorada con 5 estrellas sobre 5

Julia

Julia was very knowledgeable and explained the procedure to me carefully. She also provided me with excellent after care information. I would highly recommend her services.

14 de abril de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much for taking the time to leave a review.
Receiving feedback is extremely important for me to continue to give the best service possible.

Valorada con 5 estrellas sobre 5

Very professional, helpful and friendly

Julia was very professional, helpful and friendly. She was obviously very knowledgable and experienced. She led me through the procedure, explaining things as we went.

Bonus, she came to my house.

1 de abril de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much, Nigel, for taking the time to leave a review.
It is very important for me to receive feedback so I can give the best possible service.

Valorada con 5 estrellas sobre 5

A 100% professional home service

My experience was great due to a very professional home service delivered on time and at a very competitive price. My left ear was causing concern with a gradual loss of hearing despite wearing hearing aids. Following treatment my hearing improved with a must crisper overall sound
WELL DONE

13 de enero de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you for taking the time to leave me a review, Ivan. Receiving feedback is vital for me to be able to give the best customer service that I can.
It is great to know that you are hearing better now after the procedure.
Kind regards Julia

Valorada con 5 estrellas sobre 5

A very experienced professional

A very experienced professional. As an ex audiologist she was extremely knowledgeable about everything ear wise. Offered some excellent insights into my condition and cleared my ears no problem! Have now booked a regular 6 monthly check up with her.

10 de enero de 2025
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you, Diane, for taking the time to leave a review. It is really important for me to receive feedback to enable me to give the best possible customer service.
I look forward to seeing you for your next appointment
Kind regards Julia

Valorada con 5 estrellas sobre 5

Great service, friendly and effective.

The ability to be treated at home is fantastically useful when working fulltime. Julia and her colleague were friendly and knowledgeable; they explained the elements of the process prior to it and then talked me through follow up and ongoing care actions.
My treatment was the perfect blend of efficiency and friendliness with a positive outcome. Many thanks team, I would certainly recommend Bourne Ear Care to all of my friends and family.

18 de diciembre de 2024
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much for taking the time to leave us a review. It is really important for us as a small business to receive feedback to ensure we continue to give the best customer care.
Thanks again. Julia and Kayla.

Valorada con 5 estrellas sobre 5

Knowledgable and friendly - gives confidence

I found Julia Brown's knowledge and attitude to care excellent. She is a very positive, helpful person and explains everything with care. I had both ears treated without discomfort and will definitely follow her advice and would be happy to see her again.

2 de diciembre de 2024
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much for taking the time to leave a review.
It’s very important for me as a small, independent, business to receive feedback to enable me to give the best possible customer service.

Valorada con 5 estrellas sobre 5

Wax build up

After suffering with particularly my right ears on & off over the years I was recommended Julie as being able to potentially identiify & rectify my problem.
I made an appointment & after carrying out the pre visit requirments(use earol or similar)for the week leading up to the appointment Julie arrived & was so lovely & friendly very knowledgeable & explained in detail every step of the procedure.
She showed me photos of my ear canals & visible wax that she proceeded to extract,the procedure was quick & painless .
I cannot believe how much wax came out of my right ear it can only be described as looking like a dead insect 🤣 Julie said it had clearly been in there for a very long time.my left ear wasn't so bad but still she managed to extract excess build up.
All in all I would highly recommend Julie to any one who has any ear problems at all.

21 de noviembre de 2024
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much, Anne, for taking the time to leave me a review.
As a small business it’s really important to gain feedback to enable me to continue giving the best service that I can.
It was really nice to meet you today.
Many thanks Julia.

Valorada con 5 estrellas sobre 5

Julia and I tackled my ears today …

Julia and I tackled my ears today. And I thoroughly enjoyed it :) all questions answered, didn’t take long, friendly and incredibly passionate about what she does

Booked in for next session already - thanks Julia! :)

23 de octubre de 2024
Opinión espontánea
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Respuesta de Bourne Ear Care

Thank you so much for taking the time to leave me a review. Feedback is so valuable to help me give the best service possible to my clients!
It was great to meet you and help you to hear better again. See you next year!
Kind regards Julia

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