Absolutely terrible scam they send you inferior products and then tell you to send back for a refund to China although they call themselves Manchester boutique and product is sent from London by 28 h... Ver más
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Consulta las opiniones de los clientes
Top Lage!!! Das Hotel liegt im Zentrum der Stadt. So dass zu Fuss alles gut erreichbar ist. Das Hotel Personal war sehr freundlich. Leider war im Zimmer die Dusche nicht vollumfänglich funktionstüchti... Ver más
Purchased item from Boutique1 in July. Boutique1 advertise on their site that import duties are included in the final sale. DHL however demanded that I pay £63 import duties before they could deli... Ver más
La empresa ha respondido
Awful experience. Used/damaged goods sent out and trapped into keeping them due to customs charges on returns. A measly 15% discount offered and very slow ‘customer service’. I was told my order was... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa
- también en la categoría
- Tienda de ropa para hombres
- Tienda de vestidos
Información proporcionada por diversas fuentes externas
Boutique 1 offers a curated selection of luxury fashion from the world's most renowned designers including Isabel Marant, Missoni, The Row, Victoria Beckham, Oscar de la Renta, and many more. Shop designer clothing, bags, shoes and accessories online at Boutique1.com
Información de contacto
Dubai, Emiratos Árabes Unidos
- + 971 4 332 6699
- customercare@boutique1.com
- boutique1.com
1,3
Muy malo
188 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
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The order delivery was good but the…
The order delivery was good but the return process went from good to bad especially when I was trying to get in touch it was nearly impossible!!
12 de marzo de 2021
Respuesta de Boutique 1
Dear Dzovig,
Thank you for your feedback, and we are sorry to hear about your experience.
Your feedback is important to us. We are continuously working on providing our customers with the best possible service, and we do hope you will shop with us again.
If there is anything else we can help you with, please do not hesitate to reach us at 00971 4 332 6699 or email us at customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
Awful experience - AVOID!!
Awful experience.
Used/damaged goods sent out and trapped into keeping them due to customs charges on returns. A measly 15% discount offered and very slow ‘customer service’. I was told my order was from an outlet store which was not clear when ordering the item it simply was in the sale like a lot of other items. Beware of ordering from this company and make sure you don’t want to send anything back and don’t mind receiving inferior goods
10 de marzo de 2021
Respuesta de Boutique 1
Dear Daniel,
Thank you for your feedback and we are sorry to hear of your disappointment.
We would like to inform you that all items are quality checked before dispatch and the items are sent in good condition.
We can confirm that the ACNE STUDIOS Sunglasses sold are brand-new, however, this piece is from our Outlet store under the Outlet category of the website and is on final reduction hence we were unable to offer more than 15% additional discount.
Once again, we sincerely apologise for the inconvenience caused. Should you have further queries, please do not hesitate to contact us.
Kind regards,
Boutique1 Customer Care
Ordered and delivered to the UK in 3…
Ordered and delivered to the UK in 3 days via DHL customer service is also amazing xx will be buying lots more !
7 de marzo de 2021
Respuesta de Boutique 1
Dear Lyndsey,
Thank you for your 5-star review! We are grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Amazing experience
6 de marzo de 2021
Respuesta de Boutique 1
Dear Phoebe,
Thank you for sharing your shopping experience with us. Seeing that you had a 5-Star experience is the best thing we could hope for! We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Respuesta de Boutique 1
Dear Iona,
Thank you for your 5-star review! We are grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
broken earrings
Received my Isabel Marant earrings broken in transit in a squashed package .The packaging was very insubstantial for posting an international item in my opinion ...thin cardboard box. They were unwearable . I was offered a 15% discount on the price I paid ...really not good enough . Communication was poor with me having to call the Dubai store twice from the U.K.
24 de enero de 2021
Respuesta de Boutique 1
Dear Julia,
Thank you for your feedback and we're sorry to hear about your experience.
We sincerely apologise if our response times did not meet your expectations as well. As the matter was dealt with along with our courier partner, we were unable to expedite the investigation from our end. However, as requested to avoid the process of returns, we have honoured an additional 15% discount and refunded the shipping costs paid.
Once again we sincerely apologise for the inconvenience caused. Should you require further assistance, you may reach us on customercare@boutique1.com.
Stay safe and well!
Best regards,
Boutique1 Customer Care
Respuesta de Boutique 1
Dear Nelly,
Thank you for your 5-star review! We are grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Respuesta de Boutique 1
Dear Izabela,
We are incredibly grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Respuesta de Boutique 1
Dear Ana,
We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Respuesta de Boutique 1
Dear Elaine,
Thank you for your 5-star review! We are grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
5 stars for customer support and delivery experience.
Perfect service and great customer experience.
5 de enero de 2021
Respuesta de Boutique 1
Hello,
Thank you for sharing your shopping experience with us. Seeing that you had a 5-Star experience as a first-time shopper is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Beware of this company
This is by far the worst retail store I have ever dealt with. The customer service is beyond awful. Make 100% sure you won't need to return a product, Boutique1 will do everything they can to make it as difficult as possible.
5 de enero de 2021
Opinión espontánea
Respuesta de Boutique 1
Dear Rebecca,
Thank you for your feedback and we are sorry to hear of your disappointment.
We would like to inform you that faults on a product brought about by its production are hard to detect at first. However, once spotted, the matter is immediately reported to our supplier so as they are informed to decide on the best solution. Upon agreement, we have authorized a full refund including shipping costs out of goodwill.
We sincerely apologise if the whole process did not meet your expectations as it took longer than anticipated. However, we were unable to expedite matters as we do not have control of the supplier's response times as well as the UAE public holidays that were caught in between.
Once again, we sincerely apologise for the inconvenience caused. In the meantime, should you have further queries, please do not hesitate to contact us directly at customercare@boutique1.com.
Kind regards,
Boutique1 Customer Care
Overall excellent experience
Beautiful item.
Quick delivery.
No issue with customs.
Thank you very much.
1 de enero de 2021
Respuesta de Boutique 1
Dear Tuti,
We are incredibly grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Fantastic shoes and very fast delivery
Fantastic shoes and very fast delivery. Thank you!
8 de diciembre de 2020
Respuesta de Boutique 1
Dear Natalia,
Thank you for sharing your shopping experience with us. Seeing that you had a 5-Star experience is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Good service
1 de diciembre de 2020
Respuesta de Boutique 1
Dear Irina,
Thank you for the 5-star feedback! We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
skirt given to boutique 1, haven’t picked up yet
I bought a skirt from Isabel Marant and had given it for a simple alteration. I was really looking forward to picking it and when I went there yesterday I noticed the whole store was shut down. I was in shock! I mean I paid a lot of money for this skirt and most of all I wanted the skirt. My frustration is why wasn’t I told that the store was closing down, I would have just taken the skirt with me on the day I paid for it. And to top that, no one ever called me to inform that the shop was shutting down. I didn’t expect that from such a huge establishment! I think the right thing to do before you shut something as big as this establishment is to see if there wasn’t any pending items to be given to the customer. Surely I am not the only one going through the same. Now I have to chase you for my item, I don’t even know where it is. I really want my skirt!!!
Not a happy customer !!!!!
29 de noviembre de 2020
Respuesta de Boutique 1
Dear Ritu,
Thank you for your feedback.
As per our email exchanges, we are working to recover the ISABEL MARANT Skirt that is currently pending in-store. We will let you know at the earliest once an update is available regarding the matter.
Once again, we sincerely apologise for the inconvenience caused. In the meantime, should you have further queries, please do not hesitate to contact us.
Kind regards,
Boutique1 Customer Care
Perfect shop and customer service and…
Perfect shop and customer service and very fast keep the good work
18 de noviembre de 2020
Respuesta de Boutique 1
Dear Hadeel,
We are incredibly grateful for your kind words! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you.
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Excellent customer service
17 de noviembre de 2020
Respuesta de Boutique 1
Dear Peter,
Thank you for sharing your shopping experience with us. Seeing that you had a 5-Star experience as a first-time shopper is the best thing we could hope for!
We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Excellent service
14 de noviembre de 2020
Respuesta de Boutique 1
Dear Ibtesam,
We are incredibly grateful that you took the time out to share your shopping experience. We look forward to your next order with us. Stay safe and well!
Kind regards,
Boutique1 Customer Care
Boutique1 have not refunded £63 import duties
Purchased item from Boutique1 in July.
Boutique1 advertise on their site that import duties are included in the final sale.
DHL however demanded that I pay £63 import duties before they could deliver my parcel as these had not been prepaid.
I paid the import duties on the 3rd of July. Four months down the line, numerous correspondences with Boutique1 but no refund.
Extremely disappointed!
9 de noviembre de 2020
Opinión espontánea
Respuesta de Boutique 1
Dear Tuti,
Thank you for your feedback, we apologise for the disappointment caused.
We sincerely apologise if your refund with DHL is taking longer than anticipated. We are continuously monitoring the matter and our Account Manager is handling this with utmost priority.
We ask for your continued patience and understanding. Should you have further queries or require further clarification, please do not hesitate to contact us.
Kind regards,
Boutique1 Customer Care
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