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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Avoid they take your money Don’t send the goods Don’t reply to phone calls Don’t reply to emails Don’t reply to social media messages Scam don’t ignore the reviews or you will end up out of pock... Ver más

Valorada con 1 estrellas sobre 5

Placed an order on next day delivery for a birthday present, item never arrived luckily order through clear pay but Clearpay are also not being very helpful on getting the returns for the purchase. DO... Ver más

Valorada con 5 estrellas sobre 5

Great value for money! Bought the 4kg bucket blue mix definitely gonna last us a long time! 😂 plus there’s a big selection of sweets inside so always going to find one you like, bought an extra one f... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered pick your own sweets for anniversary and paid for next day delivery. Sweets never arrived. multiple attempts to contact via chat with no answer, finally got through on customer service line on... Ver más

Información sobre la empresa

  1. Bufé de dulces y postres

Escrito por la empresa

The Ultimate Pick n Mix Company online. Home of the 'Mega Bucket 4kg' pick n mix. Choose your own favourite sweets with a selection of tasty extras.


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

115 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,8

Todas las opiniones

(115)

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Valorada con 5 estrellas sobre 5

Outstanding x

Brilliant, ordered the 4kg bucket. Cannot recommend enough, major deal.. Great price, lovely customer service. Will be ordering again.

21 de abril de 2021
Opinión espontánea
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Respuesta de Boxmix

Hey Samantha,

Great choice having a 4kg bucket! The ideal sweet fix. Should last you a while but we hope to see you again soon.

Box Mix

Valorada con 5 estrellas sobre 5

good value and good seets

good value and good sweets, but I had 2 items missing and had no response to my email.
Chased after leaving this review and have had a response now. Appears their email account had issues recieving emails. Items should be dispatchd tomorrow so everything should be great soon!
Update: missing items received swiftly. I would highly recommend this company as their products are brilliant and service second to none!

21 de abril de 2021
Opinión espontánea
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Respuesta de Boxmix

Hey Mark!
Thanks for your review, we are pleased you enjoyed your sweets.
We do apologise you had 2 items missing, I can see that you have managed to make contact now so we will ensure that this is resolved for you no problem at all.
Regards
Box Mix

Valorada con 1 estrellas sobre 5

Not worth the time or money

I had high expectations after seeing a TikTok video and the variety available that I immediately went on the website to place an order. I understood due to demand that the delivery was to take 5-7 days but I hadn’t heard anything until I chased and was told it was being processed and sent out. A little longer than 5-7 days. When the package arrived 2 bags of sweets I’d chosen had split and fallen out everywhere in the delivery bag. I sent a picture to them via Facebook to let them know as the bags used were obviously too thin to be used. I had an quick response back and received an apology and was told replacements would be sent out, wow this seemed like great service. Wrong! I have chased numerous times to find out what’s happened and why I’ve not received replacements to be fobbed off every time with excuses. I asked for a refund but I’ve not had any responses. Honestly don’t waste your time or money, I’ve resorted to using another company who deliver much quicker and better packaging.

21 de abril de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cancelled order request ignored :(

Ordered over a week before I wanted them for a birthday but when they weren’t going to be delivered in time I requested the order be cancelled and refunded. They were then still sent out a week after my cancellation message. I received a response to my Insta message regarding initial delivery delay...but nothing to my cancellation message or query about why they were despatched a week after my cancellation request, even though both were “seen”. Shame really as it just means I won’t use them again.

15 de abril de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Incomplete order..

I ordered a 2kg mix and some chocolates a while ago and noticed the chocolates missing, I reached out on instagram and they told me they went out of stock while processing and they thought they had given me a refund when they hadn’t. (Nothing sent to inform me of this). They then gave me the option to have them sent as they are in stock in the next few days or refunded and I chose to have them sent and that’s the last time they have responded to me. I have sent enough emails, ig dms and even tried though their live chat function and no reply at all!

15 de abril de 2021
Opinión espontánea
Logotipo de Boxmix

Respuesta de Boxmix

Hey Chelsea,

Thanks for your review, I do apologise that your chocolates were missing on your order and you are awaiting replacements/refund.

We had a huge influx of orders and messages following a viral video on tiktok something which we could not of predicted which caused a delay in responding to messages/emails.

Being a small business we are doing our best to resolve any issues raised and will happily get this resolved for you.

If you would like to provide your order number and delivery address via email we will get this looked into straight away for you.
Regards
Box Mix

Valorada con 2 estrellas sobre 5

Unreliable and really poor customer service.

I ordered a 4kg pick & mix bucket for my mums birthday under the impression that it would be delivered within 5-7 days as their website states. However, it has now been over 2 weeks with no sign of the parcel anywhere. They told me it would be dispatched on the 6th, then it turned out it was actually dispatched at the end of the week and would be delivered shortly after that. I've now checked with DPD and they have no clue where the parcel is, which was supposedly supposed to be delivered today according to boxmix. They haven't replied to my email or customer query form, and they barely reply on instagram. So disappointed with this company, their tiktok made them out to be really good.

12 de abril de 2021
Opinión espontánea
Logotipo de Boxmix

Respuesta de Boxmix

Hey Tate!,
Thanks for your review, my sincerest apologies that your item arrived later than expected.

We had a huge influx of orders and messages following a viral video on tiktok something which we could not of predicted.

Being a small business we are doing our best to resolve any issues raised and will happily get this resolved for you.

If you would like to provide your order number and delivery address via email we will get this looked into straight away for you.
Regards
Box Mix

Valorada con 5 estrellas sobre 5

So I found this little gem on TicToc

So I found this little gem on TicToc. Nosed through the website for days swithering whether to buy or not. Eventually bit the bullet and placed an order, the selection of sweets are amazing. I got a 4kg bucket and a few bags. I have been in my element since they arrived. Staff ALWAYS answered any questions etc. Will definitely be ordering again.

26 de marzo de 2021
Opinión espontánea
Logotipo de Boxmix

Respuesta de Boxmix

Hey Diane,
Were so pleased you found us too! Great choice is the 4kg bucket will keep you going for a while. We hope to see you again soon.
Box Mix

Valorada con 5 estrellas sobre 5

Yummy!

Must admit, I thought they were a little bit pricey at first but when I received my first order I was so shocked to see the amount of sweets I actually got! There were loads! Great value for money and they taste so good! Will be buying again 100%

24 de marzo de 2021
Opinión espontánea
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Respuesta de Boxmix

Sarah! Thanks for your order we are so pleased you liked them.
See you again soon
Box Mix

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service, you don’t realise how much you’re actually getting!

18 de marzo de 2021
Opinión espontánea
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Respuesta de Boxmix

Hey Kaye!
Thanks for your lovely review :) people are often surprised at how many sweets they get! We hope you enjoy :)
Regards
Box Mix

Valorada con 5 estrellas sobre 5

Brilliant service and very friendly…

Brilliant service and very friendly staff. Communication was really easy and they were fast to get back to me.
Sweets arrived in perfect condition and were all so tasty. I went straight back on and ordered more for my family so impressed with the team!

18 de marzo de 2021
Opinión espontánea
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Respuesta de Boxmix

Hey Jess!
Thanks for your review! And second purchase :) we hope to see you again soon.
Regards
Box Mix

Valorada con 5 estrellas sobre 5

Amazing quality

I seen them on tiktok so I ordered there sweets are absolutely delicious and the bags are full. The prices are amazing for the quality of sweets you get I will definitely be recommending boxmix to people and I will definitely be ordering again :)

13 de marzo de 2021
Opinión espontánea
Logotipo de Boxmix

Respuesta de Boxmix

Hey Kailey,
Thanks for your review means a lot! We look forward to seeing you again soon.
Regards
Box Mix

Valorada con 5 estrellas sobre 5

Loved the order!🥰

Loved my order! It was worth the wait. My order was nicely packed and obviously was a delicious treat for me! I will order from here again! Thank you🥰xx

10 de marzo de 2021
Opinión espontánea
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Respuesta de Boxmix

Hey Sid!,
Thanks for your review & order. We hope to see you again soon
Regards
Box Mix

Valorada con 5 estrellas sobre 5

Absolutely amazing

Absolutely amazing, great value for money, a wide variety of sweets and drinks, there’s something for everyone

10 de marzo de 2021
Opinión espontánea
Logotipo de Boxmix

Respuesta de Boxmix

Hey Jade!
Thanks for your review we really appreicate your time to write it :)
We look forward to seeing you again soon!
Regards
Box Mix

Valorada con 5 estrellas sobre 5

Very nice and good price

Very nice and good price! Definitely recommend

9 de marzo de 2021
Opinión espontánea
Logotipo de Boxmix

Respuesta de Boxmix

Hey Ellie!
Thanks for your review! Hope to see you again soon :)
Regards
Box Mix

Valorada con 5 estrellas sobre 5

5* sweets

5* sweets! Incredible sweets amazing selection and so much more than we imagined! OH has already asked if I can order the same again at the end of the month!

9 de marzo de 2021
Opinión espontánea
Logotipo de Boxmix

Respuesta de Boxmix

Hey Catherine!
Thanks for your lovely review, Were increasing the selections every week! So we look forward to your next order :)
Regards
Box Mix

Valorada con 5 estrellas sobre 5

Amazing customer service and equally…

Amazing customer service and equally amazing products! We ordered the 4kg blue bucket and it was such great value for money. Sweets are fresh and tasty!

8 de marzo de 2021
Opinión espontánea
Logotipo de Boxmix

Respuesta de Boxmix

Thanks for your review Jamie! We hope you enjoy the blue mix our favourite!

Regards
Box Mix

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