DPD delivered parcel to wrong address. Spoke to DPD who advised that Bozu need to raise an investigation with DPD. I emailed Bozu 24 hours ago to ask them to do this and send me a replacement order... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Bozu has honestly made sticking to a healthy routine so much easier for me. Between working full time and training regularly, finding the time to cook good meals can be difficult, but their servic... Ver más
La empresa ha respondido
Incredible tasty and healthy food delivered perfectly. The food is so nice, feel full after every meal and you’re a getting quality product. I’ve tried loads of meal prep companies and Bozu is by far... Ver más
La empresa ha respondido
I've been using Bozu's meal prep service for a few weeks now, and I'm incredibly impressed. Every week, they deliver fresh, perfectly portioned meals straight to my doorstep in Bolton. It's been a l... Ver más
Información sobre la empresa
Escrito por la empresa
Revolutionize your meals with BOZU! 🍽️ Fresh, flavorful, and delivered nationwide twice a week. Say goodbye to mealtime stress and hello to convenience and quality. It's time to elevate your eating game with BOZU. Order now and taste the difference!
Información de contacto
UNIT 3L, Eaton Point, PR7 7NG, CHORLEY, Reino Unido
- info@bozu.co.uk
- bozu.co.uk
4,0
Muy bueno
168 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
10/10
Brilliant food, recommended to my family and friends ! Will be buying more
9 de enero de 2026
Opinión espontánea
Respuesta de Bozu
Hello Noah,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Amazing food and customer service
7 de enero de 2026
Opinión espontánea
Respuesta de Bozu
Hello Myolan,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Really good quality meals
Really good quality meals, would definitely recommend!
10 de enero de 2026
Opinión espontánea
Respuesta de Bozu
Hello Zara,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Bozu is perfect to assist with fitness…
Bozu is perfect to assist with fitness goals, not having to worry about what to prepare or the time to prepare and the food is delicious too! I’d recommend to anyone.
10 de enero de 2026
Opinión espontánea
Respuesta de Bozu
Hello Eleanor,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Delicious food at a good price
The food was really tasty and you can tell it’s made with good quality ingredients. Loved the variety of meal choices, definitely great value for what you’re getting!
9 de enero de 2026
Opinión espontánea
Respuesta de Bozu
Hello Gauri,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Respuesta de Bozu
Hello Rohan,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Respuesta de Bozu
Hello Will
,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Great service
Food is always fresh and tasty with loads of options and variety. For the quality and convenience it’s definitely worth the price.
9 de enero de 2026
Opinión espontánea
Respuesta de Bozu
Hello Ben,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Great food really enjoyed the Mac and…
Great food really enjoyed the Mac and cheese
9 de enero de 2026
Opinión espontánea
Respuesta de Bozu
Hello Ankit,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
I can’t live without Bozu
I have been ordering from Bozu for months now as I don’t have time to cook and could not be more happier. The food tastes authentic and fresh. The portions sizes are also very filling. My orders are always on time and it’s great value for money.
8 de enero de 2026
Opinión espontánea
Respuesta de Bozu
Hello Dhiren,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Great quality food
Great food, great menus, good portion sizes especially if you bulk them. The quality is much better than other meal prep services I’ve tried
12 de diciembre de 2025
Opinión espontánea
Respuesta de Bozu
Hello Amaan,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Delivered on time great menu tasty food
11 de diciembre de 2025
Opinión espontánea
Respuesta de Bozu
Hello Sam,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Been using these prep meals for a long…
Been using these prep meals for a long time now and never had any issues with the food or delivery. Good value for money and the food always tastes fresh. Good variety of food which you can change as much as you want.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Bozu
Hello Josh,
Thank you for taking the time to leave a review. We appreciate your support and will endeavour to continue offering our very best.
Fraudsters
Terrible customer service, terrible website UX. And worst of all, they took a random unauthorised payment two months after I had cancelled my subscription. After finally getting in contact with someone they asked to see my cancellation email, ironically their platform doesn’t send cancellation emails, nor did it ever send me one to tell me I had subscribed in the first place when I placed just one order. It just suddenly turned itself into a subscription with no notice. There is no communication about when deliveries arrive either. Anyway, I am down almost £80 right now with nothing to show for it and no way of getting a refund for something I didn’t ask for in the first place, nor received anyway.
---
Response to your reply...
Confirming that I have not received a refund still, and the subsequent claim I raised via my credit card company was declined as I could not provide evidence of there being a subscription, being able to manage my account, or cancelling a subscription as there was no account management screen, no automated emails to confirm any action and ignored emails from me requesting screenshots of this being visible for me. Everything seems to have been done manually in the back-end without any front-end customer UX. So as off 22nd January 2026, I am still down £75.40 for an system erroneous order placed on 5th November 2025... with not having received any products (not that I wanted any).
5 de noviembre de 2025
Opinión espontánea
Respuesta de Bozu
Hello Amish,
Further to the recent amendment of your review, our position remains unchanged.
Your challenge was declined because clear evidence showed that you agreed to our terms which were available to you throughout the ordering process.
Notwithstanding, we are genuinely saddened to hear that you remain dissatisfied. We have always been willing to appease your concerns, but once our attempts to communicate were declined, our hands were tied.
We would still welcome the opportunity to put things right. Please contact us so that we may discuss an appropriate form of recompense.
Hello Amish,
Following your review, and after a thorough investigation, we are writing to address your allegations of fraud. Our platform provides clear and accessible information regarding subscriptions and cancellations, both prior to purchase and at any time thereafter, via the terms link displayed on every page.
Additionally, your cancellation was confirmed and when an additional payment was taken in error (due to the timing of that cancellation) we issued an immediate refund.
That said, we are sorry to hear that your experience as a customer did not meet your expectations. We take pride in prompt communication and swift resolution of any issues.
If you feel further clarification or assistance is needed, please do not hesitate to revert.
Do not recommend - use a bigger brand service - not all small businesses are able to handle quality unfortunately.
- believe me and other users who tell you they take unauthorized payments
- portion size is ok but the food is a hit or a miss
- i asked for dairy free options but was given 4 dairy meals
- was promised free delivery but then charged an unncessary amount for delivery
- box comes in a random amaozon box with no outside protection from weather
- the founder of the company pretends to "connect you with assistance" to only speak himself ; i respect the hustle but lets not dupe customers.
15 de julio de 2025
Opinión espontánea
Respuesta de Bozu
Further to your feedback, which came as a surprise, we are genuinely sorry to hear that your experience did not meet your expectations.
Our records show that the only issue raised during your order was that you chose the wrong plan, which we resolved promptly and to your satisfaction at the time.
As to your dietary requirements, the information your provided, listed your allergens as none.
Your delivery was dispatched in our structured premium packaging with freezer packs, and you were notified when it was on its way.
Our Chief of Operations also reached out, as we always aim to offer a personable and supportive service where needed. It is disappointing to learn that this did not come across as intended, there was no pressure involved—only a genuine desire to ensure everything was right for you.
We truly value all feedback, and we remain committed to improving wherever we can. If you wish to consider our service in future, please rest assured that we will do all we can to reassure you.
Good food but overcharging
Food is great but unapproved payments are quite a problem. Fake promises of refunds are a norm... if you wish to try them, use virtual card which you can delete at any time. Using normal credit card is bad idea as those subscriptions are unstoppable...
7 de noviembre de 2025
Opinión espontánea
Respuesta de Bozu
Hello Agrest,
Thank you for your candid review. We wish you would respond to our request for further information, so that we can trace your customer journey and authenticity.
For clarity, in the hypothetical event that a payment is ever taken in error, we action a refund immediately and without exception.
In the interest of transparency, we acknowledge that this has occurred on extremely rare occasions in the past. However, since our systems have undergone a comprehensive overhaul, we can assure our customers that this will not ever occur again.
On a positive note, we are pleased to hear that you enjoyed our meals. Your comments in this regard are genuinely appreciated.
Bozu is a game changer
I can’t recommend Bozu enough! The food was absolutely amazing, fresh, flavourful, and delivered right on time. As someone who works out twice a day and works a 9–5 job, this service has been a total game changer for me. It saves so much time without compromising on quality. The portion sizes are perfect too. I was left feeling full and completely satisfied after every meal. Definitely recommend to anyone looking for convenient, healthy, and delicious meals!
22 de octubre de 2025
Opinión espontánea
Respuesta de Bozu
Hello M.A,
Thank you for your feedback, we truly appreciate your comments, it is not only uplifting, it helps us to keep striving to produce great food and a great service.
Continue to take money after you cancel poor customer service
I tried Bozu for 2 weeks ordering 2 meal plans the food was decen my quality better than a lot of Meal preps I’ve used in the past.
The website and customer service though are terrible, it is difficult to make changes to your plans in terms of meals, delivery frequency and how many meals you want.
Due to the issues on the website I cancelled my subscriptions which was very difficult to do, since then I have been charged 3 additional times, been speaking over WhatsApp with customer service who ensure me I will be receiving refunds, I have received 1 of the 3 refunds so far and this has been nearly 3 weeks, really unhappy with them.
Because the food was good I was going to give it another go in January but this has completely put me off,
Good company if you want food never want to make changes to your order and never want to stop using them, if not I would strongly avoid them
7 de octubre de 2025
Opinión espontánea
Respuesta de Bozu
Hello Eddy Maunder,
Thank you for sharing your candid review. It’s disappointing to learn that you’ve lost confidence in our service, especially given your positive comments about the food. We sincerely apologise for any inconvenience you experienced.
We’ve recently completed a comprehensive overhaul of our website, making it far more user‑friendly and easier to navigate. We truly appreciate your willingness to consider giving our service another try, and we would be glad to assist you personally.
Please feel free to contact us so we can support your requirements and provide the assurances you deserve.
Great service and delicious freshly…
Great service and delicious freshly prepared meals with great variety! Friendly personalised service and 2 deliveries a week - great! Thankyou
20 de agosto de 2025
Opinión espontánea
Respuesta de Bozu
Hello Helen,
Thank you for your feedback, we truly appreciate your comments, it is not only uplifting, it helps us to keep striving to produce great food and a great service.
amazing food
amazing food! the best ive had from any meal prep service. Full steak meals for £8, cheaper than going to the supermarket. Great work Bozu!
14 de agosto de 2025
Opinión espontánea
Respuesta de Bozu
Hello Ben,
Thank you for your feedback, we truly appreciate your comments, it is not only uplifting, it helps us to keep striving to produce great food and a great service.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.