I ordered and paid for 45 textured slabs. 8 were delivered. I notified Bradstone about this. They confirmed that they would re-order the missing number. I then had to wait some time for these to be... Ver más
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Consulta las opiniones de los clientes
Good and helpful Customer Service .I ordered 2 pallets of edging slabs at an agreed price. Authorised Delivery happened within a few days . Some slabs were damaged in transit but once ratified , Custo... Ver más
Good quality slabs. Ordering and delivery were straightforward and timely. Staff on phone were friendly and helpful. One small amount of damage. The 5 odd slabs were on a small separate pallet an... Ver más
We had been struggling to find something similar to the existing wall which we were extending and were pleased to be able to buy the amount of bricks we needed rather than having to pay for a whole pa... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de materiales de pavimentación
- también en la categoría
- Fabricante de azulejos y baldosas
- Tienda de azulejos y baldosas
- Tienda de insumos para paisajismo
Escrito por la empresa
65 years experience helping homeowners transform their outdoor spaces The journey to transforming any outdoor space is exciting. For 65 years we’ve had the pleasure of bringing lots of garden and driveway ideas to life. And we’ve always been there every step of the way. From design to sourcing sustainable materials and expert installation. Bradstone has always been the one place to go to transform any outdoor space. Proven experience and reliability Our range offers you the very best in garden products and driveway materials, helping people transform their outdoor spaces since 1956. Bradstone originated from the family company of E H Bradley and Sons, which was established in 1902. Today, we still operate on one of our original sites, right on the southern edge of the Cotswolds. An area of England famous for the beauty of its historic villages, the natural stone quarried there is characterised by its soft yellow colour that we still use in our products today. Products that inspire and shape our lives We call upon these many years of experience to design and develop products that set the standard for quality, performance and visual appeal. The philosophy behind our range is to provide inspiration for homeowners so that they can have the garden or driveway of their dreams. It drives what we do in product development and pushes us to remain at the forefront of cutting-edge design with our landscaping collection. British-made concrete It’s good to know that our concrete landscaping products are manufactured right here in the UK*. Look out for the flag to mark our beautifully British-made concrete paving from quarries and factories nationwide. Always ethically sourced We’ve been prestigiously awarded for responsibly sourcing our materials. Meaning you can have absolute confidence you’re choosing sustainably and ethically when you buy our products. You can find out more at www.bradstone.com/about-us/ ethical-trading-policy Bradstone ECO At Bradstone, we’re committed to providing sustainable solutions to our products. And with new innovations in packaging and the launch of the ECO range, our customers are already benefiting from more sustainable choices to help transform their outdoor spaces.
Información de contacto
Reino Unido
- bradstone.com
4,4
Excelente
9 mil opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very good
Very good, informative and responsive through our purchase and post purchase questions
Thankyou !
21 de julio de 2025
Respuesta de Bradstone
Thank you so much for your kind words and for leaving us a 5-star review! We're so glad to hear that you found our team to be very good, informative, and responsive throughout your purchase and even afterward.
Providing excellent support at every stage of your project is something we pride ourselves on. We're here to help you create a beautiful outdoor space you can enjoy for years to come.
If you ever need assistance with future projects or have any more questions, please don't hesitate to reach out. Thanks again for choosing Bradstone!
Very pleased with the bricks
We had been struggling to find something similar to the existing wall which we were extending and were pleased to be able to buy the amount of bricks we needed rather than having to pay for a whole pallet. The consignment arrived soon after placing the order and had been packed nice and securely. Really good service from the company.
19 de agosto de 2025
Respuesta de Bradstone
Thank you for the 5-star review! We're so glad you were able to find the exact bricks you needed to extend your existing wall, and that our flexible ordering helped with your project. It’s fantastic to hear that your order arrived quickly and was securely packed.
We appreciate you choosing us and are thrilled we could help you create a seamless and beautiful outdoor space.
From product ordering excellent service.
From product ordering the service was excellent. Delivery no problem.
20 de agosto de 2025
Respuesta de Bradstone
Thank you for the fantastic 5-star review! We're so glad you had an excellent experience, from placing your order to receiving your delivery. We work hard to make the whole process smooth and easy, and we're thrilled that we delivered on that promise.
Great quality product
Great customer service. Super quality paving stones. Would definitely use this company again.
19 de agosto de 2025
Respuesta de Bradstone
Thank you for the wonderful 5-star review! We're so glad to hear you're happy with the quality of our paving stones and that you received great customer service. We take pride in helping our customers create beautiful outdoor spaces, and it’s a pleasure to know you would use us again.
Easy ordering process and delivered on…
Easy ordering process and delivered on time with regular updates to delivery status
20 de agosto de 2025
Respuesta de Bradstone
Thank you for the 4-star review! We're so glad you had an easy ordering process and were happy with our on-time delivery and regular updates.
We always aim to provide a seamless experience, and your feedback is important to us. If you have any suggestions on how we could earn that fifth star, please don't hesitate to let us know.
We appreciate you choosing Bradstone!
Delivery was over two days as all four…
Delivery was over two days as all four pallets were not delivered to the depot at the same time.
20 de agosto de 2025
Respuesta de Bradstone
Thank you for your review. We're sorry to hear that your delivery was split over two days. This is not the service we aim to provide, and we understand how inconvenient this was for your project.
We've been made aware that our delivery partner, Palletways, is currently experiencing increased volumes of freight, which has unfortunately led to some unforeseen delays. We're actively working with them to ensure this doesn't happen and to improve communication during busy periods.
A Great Service.
Easy to use website to order.
Delivery was prompt & I was updated of the exact delivery time.
Goods arrived on time
20 de agosto de 2025
Respuesta de Bradstone
Thank you for your 5-star review! We're so glad you had a great experience with our service. It’s wonderful to hear that you found our website easy to use and that our updates helped you with a prompt and on-time delivery. We're committed to making your entire experience with Bradstone a great one, from the first click to the final drop-off.
We're here whenever you're ready to start your next outdoor project!
Great quality product delivered on time
19 de agosto de 2025
Respuesta de Bradstone
Thank you for the wonderful review! We're so glad you're happy with the quality of your Bradstone product and that it was delivered on time. We take great pride in our products and service, and we're thrilled to know we met your expectations.
Great service
Great service, quick, easy and direct
Samples for free gave me a good choice
Found to be the best price online couldn’t really be beaten
Delivery was quick and easy and straightforward
19 de agosto de 2025
Respuesta de Bradstone
Thank you for the fantastic review! We're so glad to hear that you had a great experience with our quick and easy service. It's wonderful that our free samples helped you make the right choice and that you found our prices to be the best online.
We're thrilled that your delivery was quick and straightforward, and we appreciate you trusting us with your project.
Great service
Great service. Only downside, is they had to do a kerbside drop on the pavement.
19 de agosto de 2025
Respuesta de Bradstone
Thank you for the review. We're so glad you had a great experience with our service. We understand that a kerbside delivery can be an inconvenience, and we appreciate your understanding. Our delivery partners do their best to place orders as close to the property as possible while ensuring safety and accessibility.
Your feedback is valuable to us as we continuously work to improve our delivery process.
Respuesta de Bradstone
Thank you for your review! We're so glad you're happy with your Bradstone product and that our delivery was both quick and friendly. We're thrilled that we could make your experience a great one from the very start.
Quality
The delivery was very fast and free, I ordered my slabs on the Sunday and they arrived by Wednesday morning, and they put me some extra slabs in to cover broken one's, but there were no broken ones, so overall very satisfied.
19 de agosto de 2025
Respuesta de Bradstone
Thank you for the wonderful review! We're thrilled to hear that you had such a positive experience with our fast and free delivery service. We always aim to get your order to you quickly and in perfect condition, and we're so glad that our efforts paid off for you. It's a great bonus that you have a few extra slabs for future use.
We appreciate you choosing Bradstone to help you create a beautiful outdoor space!
Very easy to order what I wanted and…
Very easy to order what I wanted and delivery was quick and free
19 de agosto de 2025
Respuesta de Bradstone
Thank you for your 5-star review! We're so glad you had such an easy time ordering what you wanted and that our quick, free delivery was a bonus. We believe the process of creating a beautiful outdoor space should be simple and stress-free, and we're thrilled that we delivered on that promise.
Friendly and helpful
Friendly and helpful, quick delivery - overall an excellent experience.
19 de agosto de 2025
Respuesta de Bradstone
Thank you for the wonderful 5-star review! We're so glad to hear that our team was friendly and helpful and that you had a quick delivery. Providing an excellent experience from start to finish is our goal, and we're thrilled that we hit the mark.
Easy website to use
Easy website to use, fast delivery and good quality product.
This was my second consignment and will be happy to order again.
19 de agosto de 2025
Respuesta de Bradstone
Thank you so much for your 5-star review! We're thrilled to hear that you found our website easy to use, and that you're happy with the fast delivery and the quality of our product.
It's fantastic to know that this was your second order with us, and we truly appreciate your loyalty and trust in Bradstone. We look forward to helping you with your future projects whenever you're ready to order again!
Respuesta de Bradstone
Thank you for your fantastic 5-star review! We're so pleased to hear that your order was delivered as promised and that your Maddox walling looks stunning. It's our goal to provide quality products and a seamless delivery, helping you create a beautiful and lasting outdoor space.
We would absolutely love to see the final result! Would you be willing to share a few photos of your completed project with us? If so, please email any images to hello@bradstone.com
Respuesta de Bradstone
Thank you for the 4-star review! We're pleased to hear you had an easy time with our ordering, tracking, and delivery process.
We're always looking to improve, and your feedback helps us do that. If you have any suggestions on how we could have earned that fifth star, please feel free to reach out to our team directly.
We appreciate you choosing Bradstone to help bring your outdoor vision to life!
Good to deal with
Having dealt with Bradstone, and previously as Simply Paving numerous times, I have no hesitation in recommending them to anyone. Ordering is easy and straightforward and any problem's are dealt with immediately. I did have a problem with the delivery company on the last order and special mention and thanks must go to Deborah for sorting it immediately. Without any question I would recommend Bradstone for their overall efficient service.
18 de agosto de 2025
Respuesta de Bradstone
Thank you so much for taking the time to share your experience, and for your continued loyalty! It’s a genuine pleasure to hear from customers who have been with us for a while, especially since our time as Simply Paving.
We're thrilled to know you find our ordering process easy and that our team was able to assist you so efficiently. We're particularly proud to have people like Deborah on our team, and we'll be sure to pass along your special thanks - it means a lot that you highlighted her fantastic service.
We truly appreciate your strong recommendation and look forward to helping you with your future projects.
Bradstone Peak slab paving rubbish
Bradstone Peak Natural Reconstituted stone Paving slab, 0.16m² (L)400mm (W)400mm from B&Q not fit for purpose. About half cracked immediately after laying on a carefully prepared surface. Rubbish. Unsafe. Will not support a chair leg without disintegrating.
14 de agosto de 2025
Opinión espontánea
Respuesta de Bradstone
We're sorry to hear about the issues you've experienced with the Bradstone Peak Natural Reconstituted stone Paving slabs. We understand your frustration when a product doesn't perform as expected.
For complaints of this nature, we do have a formal process in place. However, it needs to be initiated with the retailer, B&Q, as they are responsible for your statutory rights as a consumer. In the meantime, we will investigate this issue on our end.
Good customer service
Courier damaged some of the slabs I bought but I was sent more immediately.
25 de junio de 2025
Respuesta de Bradstone
Thank you for taking the time to share your experience. We are so glad to hear that our team was able to quickly resolve the issue with the damaged slabs and that you were happy with our customer service.
Ensuring you receive your products in perfect condition is very important to us, and we're pleased we could get a replacement to you immediately so you could continue with your project!
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