Brightr® Sleep Opiniones 1364

Great advice always and great customer service …… just completed my second purchase

Fantastic pillows and great customer service. Thank you

Good product prompt delivery

Great service. Very happy with topper.

Love my pillow from Brightr. Just the right kind of pillow I'm looking for. Comfortble, soft & not straining my neck.

Product good. Delivery instructions not followed

I loved the experience of ordering and the help choosing the right pillows would highly recommend Brightr Sleep.

topper held it's position without sagging

Lovely topper has transformed my bed . There is a softer side and harder side.
Love it. Fast delivery.

Very good. The topper really improved the softness of a very expensive firm mattress. We're really happy with it's and will look to get one for the spare rooms it's that comfortable.

Ordered two pillows and after leaving them to loft up tried one out, very comfotable though later had to air the filling to evaporate the chemical odour...sorted.

Excellent and comfortable products (pillows & topper) , and nice design too, thank you

Was looking for a firm pillow... there are not many on thre market.
Well packaged and fun to watch it reinflate!!

Ordered a Superking Titan deluxe topper, on Saturday. It arrived on Sunday. Seriously impressive service.
Aired the topper as advised; and then used it.
I bought it to lengthen the life of an originally very expensive , but now aging, mattress .
The topper is very effective. Firm. Well made. Comfortable. I felt the benefit immediately.
I am struggling to understand the more negative reviews on this website!!!

The Mattress Topper arrived in a timely manner and after a few days at least I am very satisfied. Only time will tell if the product is if it’s advertised quality.
So far, so good!

Like 20% of reviews here I have had a bad experience. No refund and they lie about having processed it. I will be going through my bank for a chargeback it seems. I have quite a large Instagram and Tik Tok following and think I’ll make a video about them showing their lack of customer care, many bad reviews and no refund. That will go down well for them for sure.

Mattress topper was too soft so sent it back after 60 days, well within there 100 day refund policy. I used their original packaging and sent it via DPD home collection as opposed to their free Evri label as the Evri label had size restrictions which the topper exceeded. The parcel was received by them over a month ago as the tracking shows.

I’ve emailed them a few times and they say the refund has been processed and they are looking into why I haven’t received it back yet but as can be seen by many many reviews on here and peoples comments in Instagram posts about them/ facebook posts it’s all lies. They avoid refunding you/ simply don’t do it. Illegal and they will get shut down as a business for sure. Frankly it will be deserved.

Well where's my money you promised, I've not received it from you? Not sure you have any finance office at all!
So you've replied with the same automated reply you give to everyone. PayPal have paid me back because you haven't even when they requested it off you

Like many others here I had to return the top mattress which was extremely uncomfortable for my lower back. My return was approved and the topper was received by them on 13th March. I had to pay for the return. Since then I have sent a number of emails to chase my refund and I keep getting the same message from the same person named Josh. Last message was sent on 13 April and it states this Hello,

It's indeed unusual that you haven't received it yet, and I sincerely apologize for any inconvenience this delay may have caused.

Rest assured, I have promptly escalated this matter to our finance department for further investigation. If there are any issues or discrepancies with the refund, please know that we are committed to rectifying them as quickly as possible to ensure your complete satisfaction.

Your trust and satisfaction are of the utmost importance to us, and we want to assure you that we are taking every necessary step to resolve this matter swiftly.

If you have any additional questions or concerns, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for your patience and understanding.

Best regards,

Josh
Customer Service | Brightr® Sleep
No money back!!!

Their 'ultra firm' topper is not firm in the slightest and causes back issues. Would not recommend!