Ordered a Superking Titan deluxe topper, on Saturday. It arrived on Sunday. Seriously impressive service. Aired the topper as advised; and then used it. I bought it to lengthen the life of an orig... Ver más
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Consulta las opiniones de los clientes
Terrible service, spent around 1000+ on pillows and mattress topper from Brightr Sleep over the years and after buying a new £400 mattress topper and came with a 100 day free trial and after 60 days m... Ver más
User friendly website with good amount of information about products, easy to use and order, updates about the delivery from Brightr and courier, item well packaged and protected. Very little smell... Ver más
The website was easy to navigate with plenty of information about each product. Ordering was straight forward and my pillow arrived as stated, very well packaged and as described. The pillow itself is... Ver más
Información sobre la empresa
Escrito por la empresa
At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.
Información de contacto
Reino Unido
- hello@brightrsleep.com
- brightrsleep.com
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A very smooth experience.
A very smooth experience.
Comfortable with good neck support.
Brilliant !
Brilliant !! Loving this pillow already and only on second night . Really hard and a great height for my neck and shoulders ! 😀
I have purchased one of your toppers…
I have purchased one of your toppers previously , which is still being used.
I needed another for the spare bed.
Pillows returned but no refund
Like so many others, I returned an order for refund and am still waiting. I've had emails confirming receipt of the returned items but the refund is still not forthcoming (Order No BR202049520). Now raising a dispute with my bank in the hope of getting my money back. Keep away from this company is the best advice I can give.

Respuesta de Brightr® Sleep
Having better nights sleep very…
Having better nights sleep very comfertble product.
POOR COSTUMER SERVICE
I purchased a mattress topper in December, and Brightr has not honoured the free returns policy. Trying to return a topper that simply made my back feel worse has been an unnecessary hassle. Communication is poor; there is no customer service I can call, and I am dependent on their replies via email every once in a while. When I finally managed to get a prepaid label and sent my parcel, it arrived at my door two weeks later because the label wasn’t suitable for the parcel’s size. I would strongly advise against buying from this place unless you are willing to risk losing your money.

Respuesta de Brightr® Sleep
Comfortable and slept really well which…
Comfortable and slept really well which to be honest I didn’t expect.
Had just come home from hospital after major surgery so didn’t expect it to be as good as it turned out to be.
Would definitely recommend to people (and I don’t give praise easily).
Thank you.
Really pleased
Really pleased. Came quickly and was as they described. Very happy! Especially at night! 😂💯
Ordered a mattress topper with two…
Ordered a mattress topper with two pillows. Only mattress topper arrived, I contacted virtual assistant who told me to email. Emailed a week ago and nothing since. Emailed again and still nothing, can't seem to get in touch with DPD so it's a bit of a scam to be honest. Very disappointed - order number Order #BR202050711 you also have the order number on the numerous emails I sent you.

Respuesta de Brightr® Sleep
Material look and feel like good quality
My first order from Brightr. The mattress topper looked just like the photo and really lovely.
Haven’t slept on it yet as it’s for my spare room, but it looks as firm as expected when I laid on it.
Thank you for the speedy delivery Brightr
Brilliant
Absolutely love the mattress topper I am sleeping much better is like sleeping on a cloud. Fast delivery great quality well packed I would definitely recommend this company.
Still nothing from Brightr
Still nothing from Brightr. Nothing Bright about this company. Where is my refund, fed up with waiting!

Respuesta de Brightr® Sleep
The mattress topper I purchased from…
The mattress topper I purchased from Brightr does not have the required fixed fire safety label. My request for a return and refund was refused.
I then contacted trading standards via citizens advice. They have instigated an inspection into this matter which is ongoing. They have advised me that Bright will contact me and refund my money. As yet I have had no response. The dispute started in November 2025

Respuesta de Brightr® Sleep
I recently got the Brightr® Titan…
I recently got the Brightr® Titan Deluxe Mattress Topper and it’s made a noticeable difference to my sleep. I had an amazing night’s sleep and found that I wasn’t waking up as much during the night. It’s really comfortable and supportive, and it’s definitely improved the overall feel of my mattress. I’m very happy with it so far and would recommend it to anyone looking to improve their sleep.
Customer service was excellent
Customer service was excellent. Refreshingly straightforward and uncomplicated especially as I had an issue with delivery. The topper itself is perfect. I had a brilliantly comfortable night’s sleep the first in ages! Would 100% recommend.
The quality was as expected
Best nights sleep on that bed in years
Best nights sleep on that bed in years. Does exactly what we had hoped.
Quick delivery, good quality
Very quick delivery and very good quality. At the moment the mattress topper has transformed my bed. It's very comfortable and I haven't woken up with back pains since putting it on.
Arrived super quick, comfy!
Arrived super quick! My bed is now super comfy. I bought this due to me and my partner getting back pain from our mattress. It’s helping a lot.
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