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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered a Superking Titan deluxe topper, on Saturday. It arrived on Sunday. Seriously impressive service. Aired the topper as advised; and then used it. I bought it to lengthen the life of an orig... Ver más

Valorada con 1 estrellas sobre 5

Terrible service, spent around 1000+ on pillows and mattress topper from Brightr Sleep over the years and after buying a new £400 mattress topper and came with a 100 day free trial and after 60 days m... Ver más

Valorada con 5 estrellas sobre 5

User friendly website with good amount of information about products, easy to use and order, updates about the delivery from Brightr and courier, item well packaged and protected. Very little smell... Ver más

Valorada con 5 estrellas sobre 5

The website was easy to navigate with plenty of information about each product. Ordering was straight forward and my pillow arrived as stated, very well packaged and as described. The pillow itself is... Ver más

Información sobre la empresa

  1. Tienda de muebles para dormitorio

Escrito por la empresa

At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 95% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Brilliant !

Brilliant !! Loving this pillow already and only on second night . Really hard and a great height for my neck and shoulders ! 😀

14 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Pillows returned but no refund

Like so many others, I returned an order for refund and am still waiting. I've had emails confirming receipt of the returned items but the refund is still not forthcoming (Order No BR202049520). Now raising a dispute with my bank in the hope of getting my money back. Keep away from this company is the best advice I can give.

23 de febrero de 2026
Opinión espontánea
Logotipo de Brightr®  Sleep

Respuesta de Brightr® Sleep

Thank you for your message, and we’re sorry to hear that you feel this way.

We have reviewed your order (BR202049520) and can confirm that your refund was processed within the timeframe promised in our policy. Depending on your bank or payment provider, it can sometimes take additional time for the funds to appear in your account.

We completely understand how important this is and regret any concern this may have caused. If you’re still unable to locate the refund, we’d be more than happy to provide confirmation details so you can check directly with your bank.

Valorada con 1 estrellas sobre 5

POOR COSTUMER SERVICE

I purchased a mattress topper in December, and Brightr has not honoured the free returns policy. Trying to return a topper that simply made my back feel worse has been an unnecessary hassle. Communication is poor; there is no customer service I can call, and I am dependent on their replies via email every once in a while. When I finally managed to get a prepaid label and sent my parcel, it arrived at my door two weeks later because the label wasn’t suitable for the parcel’s size. I would strongly advise against buying from this place unless you are willing to risk losing your money.

13 de marzo de 2026
Opinión espontánea
Logotipo de Brightr®  Sleep

Respuesta de Brightr® Sleep

Thank you for your feedback, and we’re very sorry to hear that you feel this way.

We can see that your return request has been successfully submitted and that the item has been sent back to us. Once the returned item is received at our facility, your refund will be processed accordingly in line with our policy.

We’re also sorry to hear about the issues you experienced with the return label and communication—this is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.

If there’s anything further you’d like us to check or assist with, please don’t hesitate to reach out.

Valorada con 5 estrellas sobre 5

Comfortable and slept really well which…

Comfortable and slept really well which to be honest I didn’t expect.
Had just come home from hospital after major surgery so didn’t expect it to be as good as it turned out to be.
Would definitely recommend to people (and I don’t give praise easily).
Thank you.

6 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really pleased

Really pleased. Came quickly and was as they described. Very happy! Especially at night! 😂💯

4 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a mattress topper with two…

Ordered a mattress topper with two pillows. Only mattress topper arrived, I contacted virtual assistant who told me to email. Emailed a week ago and nothing since. Emailed again and still nothing, can't seem to get in touch with DPD so it's a bit of a scam to be honest. Very disappointed - order number Order #BR202050711 you also have the order number on the numerous emails I sent you.

7 de marzo de 2026
Opinión espontánea
Logotipo de Brightr®  Sleep

Respuesta de Brightr® Sleep

Thank you for sharing your order number. I can see that you contacted us yesterday, and we immediately checked with the courier. They have confirmed that the second parcel was unfortunately lost in transit.

A replacement has been dispatched today, and it is now on its way to you. Please let us know if there is anything else we can help you with in the meantime.

Valorada con 5 estrellas sobre 5

Material look and feel like good quality

My first order from Brightr. The mattress topper looked just like the photo and really lovely.
Haven’t slept on it yet as it’s for my spare room, but it looks as firm as expected when I laid on it.
Thank you for the speedy delivery Brightr

5 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant

Absolutely love the mattress topper I am sleeping much better is like sleeping on a cloud. Fast delivery great quality well packed I would definitely recommend this company.

5 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still nothing from Brightr

Still nothing from Brightr. Nothing Bright about this company. Where is my refund, fed up with waiting!

11 de marzo de 2026
Opinión espontánea
Logotipo de Brightr®  Sleep

Respuesta de Brightr® Sleep

We're really sorry to hear about your frustration and we completely understand how waiting can feel. Could you please share your order details (such as your order number or the email used for the purchase)? Unfortunately, we’re unable to locate your order with just your name.

Once we have those details, we’ll be happy to look into this right away and assist you with your refund. Thank you for your patience — we’re here to help.

Valorada con 1 estrellas sobre 5

The mattress topper I purchased from…

The mattress topper I purchased from Brightr does not have the required fixed fire safety label. My request for a return and refund was refused.
I then contacted trading standards via citizens advice. They have instigated an inspection into this matter which is ongoing. They have advised me that Bright will contact me and refund my money. As yet I have had no response. The dispute started in November 2025

28 de noviembre de 2025
Opinión espontánea
Logotipo de Brightr®  Sleep

Respuesta de Brightr® Sleep

We’re very sorry for the concern and frustration this situation has caused.

After looking into the matter, it appears this was a one-off manufacturing oversight where a product was sent without the fixed label, which is certainly not the standard we aim for. As soon as this was brought to our attention, we worked to resolve the issue.

We can confirm that the matter was addressed and a full refund was issued quite some time ago. If for any reason you’re unable to locate the refund, please feel free to share your order details with us and we will be more than happy to double-check everything for you.

Thank you for bringing this to our attention and for your patience.

Valorada con 5 estrellas sobre 5

I recently got the Brightr® Titan…

I recently got the Brightr® Titan Deluxe Mattress Topper and it’s made a noticeable difference to my sleep. I had an amazing night’s sleep and found that I wasn’t waking up as much during the night. It’s really comfortable and supportive, and it’s definitely improved the overall feel of my mattress. I’m very happy with it so far and would recommend it to anyone looking to improve their sleep.

7 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service was excellent

Customer service was excellent. Refreshingly straightforward and uncomplicated especially as I had an issue with delivery. The topper itself is perfect. I had a brilliantly comfortable night’s sleep the first in ages! Would 100% recommend.

9 de marzo de 2026
Opinión espontánea

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