Excellent customer service. The person who booked our holidays Bhagesh was very knowledgeable & polite. If we had any queries then all enquiries were passed onto same officer & he would get ba... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We had a fantastic experience booking our family holiday, thanks to the excellent support we received. The customer service from our agent, Nisha, was outstanding from start to finish. She deal... Ver más
La empresa ha respondido
Phone call answered quickly by agents who spoke clearly & politely. Unfortunately, there was a problem with the computer of the agent I was dealing, & the call was passed to another of his colleagu... Ver más
La empresa ha respondido
I can’t recommend BrightSun Travel enough, especially working with Parul Jadav. From the moment we were referred to Parul by a friend, right through to arriving back in the UK, the level... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Información de contacto
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Reino Unido
- 020 8819 1111
- brightsun.co.uk
4,7
Excelente
3 mil opiniones
Ha contestado el 90% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Best Customer Service
I am delighted that the Bright sun Travel provides me excellent customer services by updated and upcoming ticket reservation by step by step.All team members in Brightsun travel deliveries a exceptional customer services.Thanks.
1 de abril de 2026
Respuesta de Brightsun Travel
Dear Sriporsuba,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Trip to Thailand.
I can’t recommend BrightSun Travel enough, especially working with Parul Jadav.
From the moment we were referred to Parul by a friend, right through to arriving back in the UK, the level of service was exceptional. Everything was handled with a genuinely personalised touch — it never felt like a standard package, but something tailored specifically to us.
Parul supported us every step of the way, making the entire process smooth and stress-free. All transfers were perfectly organised, timings were spot on, and the hospitality at every location we visited exceeded expectations. It’s rare to find someone who is this attentive to detail while still making everything feel effortless for the customer.
What really stood out was the value for money. The price we paid for the trip was incredibly reasonable, especially considering the high level of service we received. Honestly, I don’t think we would have found a better deal anywhere else, let alone with this level of care and professionalism.
If you’re looking for a seamless, well-organised, and truly enjoyable travel experience, Parul is the person to go to.
10/10 – would absolutely book again!
Roopesh Darbar
6 de abril de 2026
Opinión espontánea
Respuesta de Brightsun Travel
Dear Roops,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Respuesta de Brightsun Travel
Dear Agnel,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Fantastic travel agency
We had a fantastic experience booking our family holiday, thanks to the excellent support we received. The customer service from our agent, Nisha, was outstanding from start to finish. She dealt with all of our enquiries promptly and made the whole process smooth and stress-free.
Nisha went above and beyond by contacting the hotel on our behalf, as we were travelling with elderly family members. She ensured that all of our family rooms were arranged close together, which gave us great peace of mind.
She also supported us with booking our flights and meals, making sure every detail was taken care of. On top of that, the pricing was very competitive, especially for a large family holiday.
We really appreciate the care and attention we received and would highly recommend this service to others.
24 de marzo de 2026
Opinión espontánea
Respuesta de Brightsun Travel
Dear Kavita,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Respuesta de Brightsun Travel
Dear Pradip,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Hi your staff are responding and good…
Hi your staff are responding and good at there work return the call if they are busy. I’m happy to buy my tickets from Brightsun travel
2 de abril de 2026
Respuesta de Brightsun Travel
Dear Ella,
Thank you for your feedback. We’re glad Brightsun Travel could help you find a competitive flight price. Our team works hard to always offer great value on flights and holidays, and we look forward to helping with your next booking.
Warm Regards,
Brightsun Travel
Vijaya Koirala was very helpful when…
Vijaya Koirala was very helpful when purchasing our tickets and knew exactly what he was doing. We find him one of the best in the team 😁
29 de diciembre de 2025
Respuesta de Brightsun Travel
Dear Bachubhai,
Thank you for your feedback. We’re glad Brightsun Travel could help you find a competitive flight price. Our team works hard to always offer great value on flights and holidays, and we look forward to helping with your next booking.
Warm Regards,
Brightsun Travel
Website is live and then you can also…
Website is live and then you can also speak to quite polite and knowledgeable agent
30 de marzo de 2026
Respuesta de Brightsun Travel
Dear Chitkara,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Excellent service from the boss himself…
Excellent service from the boss himself and that too on a Sunday!!
30 de marzo de 2026
Respuesta de Brightsun Travel
Dear Ella,
Thank you for your kind feedback about Brightsun Travel.
It felt great to read about your high level of satisfaction, reflected in the wonderful review you have given our flight and holiday booking experience. We hope to plan another trip for you soon.
Warm Regards,
Brightsun Travel
Respuesta de Brightsun Travel
Dear Meena,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Good customer service
Good customer service
Felt a valued customer
Booking was done with no stress
Excellent
5 de abril de 2026
Respuesta de Brightsun Travel
Dear Vijaylaxmi,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
I always get good service from this…
I always get good service from this company and for my recent booking the team were very helpful especially Sandhya who made the booking seamlessly.
4 de abril de 2026
Respuesta de Brightsun Travel
Dear Sunita,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Great because prompt action was taken
3 de abril de 2026
Respuesta de Brightsun Travel
Dear Joao,
Thank you for your kind feedback about Brightsun Travel. We were delighted to receive your five‑star review and truly value your support. Your feedback helps us continue to grow by providing excellent deals on flights and holidays to all our customers.
Warm Regards,
Brightsun Travel
Pawan is just fantastic at his job he…
Pawan is just fantastic at his job he has always been very helpful to me I was want book with him great guy
2 de abril de 2026
Respuesta de Brightsun Travel
Dear Balbinder,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Always the best service
Always the best service. Mr. Vijaya is always give the best derive. Help me to provide alternative options as my flight got canceled due to Middle East situation. Thanks a lot Brightsun Travel. Always the best for book my flights.
30 de marzo de 2026
Respuesta de Brightsun Travel
Dear Man Bahadur,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Respuesta de Brightsun Travel
Dear Munim,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Exceptional service
23 de marzo de 2026
Respuesta de Brightsun Travel
Dear Prakash,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Respuesta de Brightsun Travel
Dear Mansaray,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Excellent customer service
Excellent customer service. The person who booked our holidays Bhagesh was very knowledgeable & polite.
If we had any queries then all enquiries were passed onto same officer & he would get back to us the same day.
This was our first package holiday with BRIGHTSUN & we have been really happy with their service.
Unfortunately due to current travel restrictions via Emirates, our holiday had to be cancelled. BRIGHTSUN sorted out our refund very quickly.
28 de marzo de 2026
Respuesta de Brightsun Travel
Dear Ganatra,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Respuesta de Brightsun Travel
Dear Arun,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.