brightwaterholidays.com Opiniones 

163
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I really enjoyed visiting the ancient sites and learning about the history of The Shetland and Orkney Islands. I did feel however that the tour was crammed into four days rather than using the fifth... Ver más

Valorada con 5 estrellas sobre 5

The hoiday lived up to the expectations as described in the brochure. The travel was well organised. The guide, Alistair, was excellent. He was knowledgeable and was able to share his information in a... Ver más

Valorada con 4 estrellas sobre 5

The tour itself was very interesting.I learned a lot about the Picts and the Sculptured Stones which they produced as well as learning about their lives and beliefs. The tour manager Kelly ,w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A brief but well organised tour of Cheshire gardens. The tour leader was excellent and the use of time equally so. We had sufficient time in each of the six gardens visited to appreciate each one with... Ver más

Información sobre la empresa

  1. Operador de excursiones
  2. Proveedor de viajes culturales
  3. Agencia de turismo
  4. Agencia de excursiones
  5. Agencia de viajes

Sobre brightwaterholidays.com

Escrito por la empresa


Garden & Scottish travel since 1992

At Brightwater Holidays, we believe travel should feel rewarding, well-paced and thoughtfully designed. For more than 30 years, we have specialised in garden tours and Scottish holidays, creating escorted journeys that bring together remarkable landscapes, cultural heritage and distinctive places across the UK, Europe and beyond.

From world-famous flower shows and celebrated public gardens to private estates rarely open to visitors, our tours are shaped by longstanding relationships and careful planning. Scotland remains at the heart of our programme, with itineraries that explore its Highlands, islands and historic landscapes in depth.


Expertly guided, carefully managed

Every Brightwater holiday is accompanied by an experienced Tour Manager, including horticultural specialists, former head gardeners of royal estates, designers and broadcasters. Their insight adds context and detail throughout, enriching each visit and helping you appreciate every place more fully.


Designed for ease and value.

Our escorted tours are designed to feel straightforward and relaxed, with comfortable coach travel, hotel accommodation and visits included as outlined in each itinerary. With practical arrangements handled throughout and so much included in the price from the outset, you can travel with clarity and confidence.


Why travel with Brightwater?

Over 30 years of specialist experience Award-recognised quality and service Exclusive access to private gardens


In-depth Scottish expertise

A welcoming atmosphere for solo travellers Part of the Specialist Journeys group, Brightwater Holidays continues to create journeys that are carefully refined, consistently enjoyed and thoughtfully delivered.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

163 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(163)

161 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The guide

The guide - she was great!

3 de julio de 2026
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Respuesta de brightwaterholidays.com

We're happy to hear you enjoyed your experience with our guide! With warm regards from the Brightwater Team

Valorada con 4 estrellas sobre 5

Mary was excellent and very helpful

Mary was excellent and very helpful. It was stressful not knowing if we would make our flight back to Ireland from Bristol on Monday 29th. Hotel was average but clean and quiet. Food was not good. Tour itself was great and I loved all the gardens.

9 de julio de 2026
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Respuesta de brightwaterholidays.com

Many thanks for your review Mrs Ryan, albeit a bit mixed. I am pleased you enjoyed your tour, and have fed back your comments regarding the hotel to our Product & Operational teams. We look forward to welcoming you back again soon. Kind regards, Helen

Valorada con 5 estrellas sobre 5

I loved the trip

I loved the trip. Scotland was beautiful and I enjoyed visiting the gardens as well as the castles. The London portion of trip was spectacular. Visiting the premier English gardens was amazing. The highlight was a special tour of Munstead Woods. This was my 4th Brightwaters trip and I hope to do more in the future!
Thx

2 de julio de 2026
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Respuesta de brightwaterholidays.com

Thank you so much Ms Peterlin for such a positive review ! We hope you do too ! Kind regards, Helen

Valorada con 5 estrellas sobre 5

Listened

Listened, gave information, answered questions, prompt response and available.

7 de julio de 2026
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Respuesta de brightwaterholidays.com

Great to hear many thanks for your positive review.

Valorada con 5 estrellas sobre 5

Abbeys and castles, western Scotland

Excellent holiday as always with helpful, knowledgeable tour guide and driver. A good hotel, too, which made a real effort to produce decent vegetarian meals - quite unusual. The abbey and castles visited were all of remarkable interest.

2 de julio de 2026
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Respuesta de brightwaterholidays.com

That's great to read many thanks for letting us know ! Delighted you enjoyed your trip with Brightwater Holidays and we look forward to welcoming you back again soon. Kind regards, Helen

Valorada con 5 estrellas sobre 5

Excellent direct information.

Excellent direct information on the phone! Questions answered, and we are now sure we'll have a good time.

2 de julio de 2026
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Respuesta de brightwaterholidays.com

Thank you so much for such a positive review ! Have a wonderful trip with us. Kind regards, Helen

Valorada con 5 estrellas sobre 5

Helpful agent …

I found the young woman travel agent helpful, could answer all my questions and having never booked a holiday on line or by telephone before or travelled with this company she gave me confidence in the travel company. Assured me That the guide would be informative about the gardens we are visiting

8 de julio de 2026
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Respuesta de brightwaterholidays.com

Thank you so much for taking the time to let us know ! We hope you enjoy your trip when it comes. Kind regards, Helen

Valorada con 3 estrellas sobre 5

Gardens of Kent and Sussex

The main point of the holiday was to visit beautiful gardens. They were great and we thoroughly enjoyed them. However, there seemed to be a lot of uncertainty in the day to day schedule and changes from the original plans.
The Mercure Tunbridge Wells was not so good. The breakfasts were very good. The evening meals were satisfactory, but the service was slow at times. The worst feature was the inability to cope with the hot weather. There was no air conditioning and the fans provided were feeble. In addition, our shower did not work and could not be fixed - pretty dire in the hot weather. Thank goodness the coach was air conditioned.
The staff were very friendly and as helpful as they could be.

26 de junio de 2026
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Respuesta de brightwaterholidays.com

Many thanks for taking the time to leave your review. We are sorry to hear about hotel, in particular the inability to help with the extraordinary heat issues during your trip, alongside the itinerary changes. I have fed your comments to our Operational teams to review so that we can get things right next time. With kind regards, Helen

Valorada con 5 estrellas sobre 5

Very nice gardens

Very nice gardens, wonderful guide and kind travel companios

9 de julio de 2026
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Respuesta de brightwaterholidays.com

Thank you very much for your positive review. Kind regards, Helen

Valorada con 4 estrellas sobre 5

V wel organised

V wel organised. did everything we wanted.
Scalloway Hotel poor. Kiirkwall fine.

18 de mayo de 2026
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Respuesta de brightwaterholidays.com

Many thanks for taking the time to leave your review. Kind regards, Helen

Valorada con 3 estrellas sobre 5

Really

Really? This would be my third report….

2 de julio de 2026
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Respuesta de brightwaterholidays.com

Sorry to hear this. I have asked our Customer Services team to get in touch with you directly. Kind regards, Helen

Valorada con 5 estrellas sobre 5

Comfortable coach great driver who…

Comfortable coach great driver who stayed involved with the group throughout the week and frequently supported me with my disability the planning and management of this holiday was not easy of straightforward but all went smoothly. Another successfuladventure with Brightwater

2 de julio de 2026
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Respuesta de brightwaterholidays.com

How lovely to read your positive comments; many thanks for taking the time to leave your feedback. Apologies not all went as smoothly as we would have liked. We look forward to welcoming you back again soon. Kind regards, Helen

Valorada con 5 estrellas sobre 5

Best organized trip I have ever been…

Best organized trip I have ever been on. The guide was so fun, friendly and knowledgeable. I highly recommend.

2 de julio de 2026
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Respuesta de brightwaterholidays.com

Thank you for such a wonderful review! We look forward to welcoming you back soon. Kind regards, Helen

Valorada con 3 estrellas sobre 5

Did not learn very much from garden experts

I was expecting a garden tour with expert led commentary. I admit I should have read the fine print more closely.

2 de julio de 2026
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Respuesta de brightwaterholidays.com

Many thanks for your feedback. I do hope you still enjoyed your trip with us. Kind regards, Helen

Valorada con 3 estrellas sobre 5

The gardens were great Sue Pomeroy…

The gardens were great Sue Pomeroy was an outstanding. The vehicle was clean and driver obliging.
I downgraded the experience because of the location of the hotels, which entailed unnecessary long drives. The location of the hotel itself including the restaurant staff was particularly poor in Devon

2 de julio de 2026
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Respuesta de brightwaterholidays.com

Many thanks for taking the time to leave your feedback. Really pleased to hear of your positive review of the gardens, Sue and the coach/ driver. I have passed your comments regarding the hotels on to our Operational teams to review. We look forward to welcoming you back again soon. Kind regards, Helen

Valorada con 4 estrellas sobre 5

excellent quide and programme but tired…

excellent quide and programme but tired lackluster hotel

2 de julio de 2026
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Respuesta de brightwaterholidays.com

We're glad you enjoyed the guide and program. We're sorry the hotel didn't meet your expectations; I have passed your comments on to our Product & Operational teams. Kind regards, Helen

Valorada con 4 estrellas sobre 5

Scottish HPS trip to Yorkshire

The bus was comfortable and the driver was always competent and willing to help.
The garden visits were generally most interesting and coffee and cake appreciated.
Hotel Indigo in York had comfortable rooms and a good breakfast but only having pasta for dinner was poor. Brightwater funds 2 external meals and this was appreciated

15 de junio de 2026
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Respuesta de brightwaterholidays.com

Many thanks for your feedback; pleased you enjoyed the majority of your trip. Kind regards, Helen

Valorada con 2 estrellas sobre 5

Driver who picked me up at Edinburgh…

Driver who picked me up at Edinburgh was not safe, guide did not always allow for comfort breaks and at times had to be prompted to count us back

6 de julio de 2026
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Respuesta de brightwaterholidays.com

I am sorry to read your review, and concerned with your comments regarding the driver. I have asked our Operations team to review . Kind regards, Helen

Valorada con 3 estrellas sobre 5

Beautiful scenery

Friendly informative tour guide but lacking in experience. Good venues but not always enough time to explore and see wildlife. One venue changed on the last day from a nature reserve to a water sports venue which was totally inappropriate. Hotel comfortable but quality of food was poor.

5 de julio de 2026
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Respuesta de brightwaterholidays.com

We appreciate your feedback regarding the tour guide's experience and the time allotted at venues. We are also looking into the last-minute venue change and the food quality at the hotel. Your comments are invaluable as we continuously improve our tours. With kind regards, Helen

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