First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Ver más
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Consulta las opiniones de los clientes
Only because you have to put a star! Be it on your own head booking a holiday with these not even second rate holiday company ok when things go well wait till flight cancelled worse than useless can’t... Ver más
Altogether a well organised operation and we enjoyed our holiday. Staff were great and responsive. Only disappointment was the quality of the hotel...it was still very pleasant but a little tired not... Ver más
La empresa ha respondido
Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recom... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Centro vacacional de playa
- Servicio de hospedaje para vacaciones
- Agencia de excursiones
- Operador de excursiones
Escrito por la empresa
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Información de contacto
Reino Unido
- www.firstchoice.co.uk
4,1
Muy bueno
2 mil opiniones
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Such an easy experience booking
Such an easy experience booking the holiday of your dreams with First Choice.
28 de junio de 2026
Opinión espontánea
Respuesta de First Choice
Thank you for your feedback, it's great to hear you found a great deal with us and were able to book the holiday you wanted! Wishing you a fabulous holiday!
Only because you have to put a star
Only because you have to put a star! Be it on your own head booking a holiday with these not even second rate holiday company ok when things go well wait till flight cancelled worse than useless can’t even get hold of anyone !
27 de junio de 2026
Opinión espontánea
Beautiful holiday Fist Choice are…
Beautiful holiday Fist Choice are amazing and help with transfers very polite.
11 de junio de 2026
Opinión espontánea
Respuesta de First Choice
Thank you so much for your great review, and it's great to hear you enjoyed using our site to find your next holiday and found our team helpful with your transfers! Wishing you an amazing time away, and we look forward to helping you with your next holiday search!
Easy booking holiday ....
Easy booking holiday and also nice person I actuality spoke to regarding holiday extras ... Keep up the good work ...
18 de junio de 2026
Respuesta de First Choice
Thanks for your 5* review, We're glad to hear you found booking easy and appreciated our team's help with extras.
Respuesta de First Choice
Thank you so much for taking the time to leave a review, we really appreciate it. Wishing you a great holiday!
First choice was fantastic with the…
First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless could not fault it. Open the gates on bottom road would be better to get in and out of complex. Price of holiday was fantastic 💯 % recomend first choice and tui airline.
8 de junio de 2026
Opinión espontánea
Respuesta de First Choice
Thank you for your 5 star review. Glad you had an amazing holiday. Look forward to you booking with First Choice again.
Had trouble booking my holiday online
Had trouble booking my holiday online. The online chat was really helpful booked my holiday for me.
14 de junio de 2026
Respuesta de First Choice
It's great to read these comments, we are so pleased you were able to book your holiday with the help of our team, thanks for the great feedback! Wishing you a great holiday, and we look forward to helping you find your next trip soon!
Aprthotel was good
Aprthotel was good, breakfast very good but pool bar music was very loud from 11am to 8pm. Rapping etc not suitable for the majority of the guest I would have thought (middle aged),
11 de junio de 2026
Opinión espontánea
Respuesta de First Choice
Thank you for your feedback and for booking with us. We’re glad you enjoyed your trip, though we’re sorry it was a little noisy at times.
We hope to help you find your next holiday soon, our team is happy to assist on 0203 451 2690 until 8pm daily and will be happy to make some great recommendations based on what you're looking for.
We hope to hear from you again soon!
Warning don’t book with first choice
Trustpilot Review (First Choice / TUI Transfers)
Booked a package holiday with First Choice (TUI) including paid airport transfers. The return transfer failed to collect us despite us being at the correct pick-up location well in advance with luggage ready.
The driver arrived, collected another couple, spoke briefly to reception, and then left after being incorrectly told we had made alternative arrangements. This was completely false. At no point did we cancel or change anything.
As a result, we were left stranded and had to arrange a private taxi at short notice costing £50 in order to reach the airport. We were extremely close to missing our flight due to this failure. No proper attempt was made to locate or verify us before the driver left.
The inbound transfer was also unacceptable. The driver repeatedly pressured passengers for tips throughout the journey. When we explained we did not have cash, he became visibly irritated and instructed us to handle our own luggage. My daughter, who has a hand injury, was forced to crawl into the luggage compartment and physically retrieve our suitcases without assistance.
We reported issues during the holiday to a TUI representative, but are now being told this does not count due to internal brand distinctions between First Choice and TUI, despite all booking and communication being handled through their system.
We were offered £50 reimbursement and a £50 voucher, which we do not accept. We do not want a voucher and the cash offer does not reflect the level of failure experienced.
This resulted in a serious service failure that left us stranded, nearly caused us to miss our flight, and ultimately ruined our holiday.
Edit after reply from first choice.
We have not received a link for the reimbursement for the taxi fare!
We have also not received any compensation that you mention on your reply!!
6 de junio de 2026
Opinión espontánea
Respuesta de First Choice
Thank you for sharing your experience with us. We’re really sorry to read about the difficulties you encountered with both your outbound and return transfers, and we completely understand how upsetting and stressful this must have been for you and your family.
Being left at the pick-up point and needing to arrange your own taxi, especially with the worry of potentially missing your flight, is not something we ever want our customers to experience. We’re also very sorry to hear about your inbound journey, particularly the situation involving your daughter — we appreciate how concerning and uncomfortable that must have been.
Please be assured that the service you’ve described is not reflective of the standards we expect, and your feedback has been taken seriously and shared with the relevant teams so it can be fully reviewed.
We understand your disappointment with the outcome so far. As our After Travel team have now been in touch and issued a payment link for compensation, we do hope this goes some way towards acknowledging the impact this had on your holiday.
Thank you again for bringing this to our attention. We’re truly sorry that your experience fell short and for the distress caused during what should have been an enjoyable trip.
There is plenty of information about…
There is plenty of information about hotels and surrounding area. And a great price range.
6 de junio de 2026
Respuesta de First Choice
Thank you for taking the time to leave a review we very much appreciate it.
It's great to hear you found the website useful and you got a good deal.
Enjoy your holiday!
Website booking app
A very efficient website took your through the various stages in a simple relevant manner. Very pleased.
4 de junio de 2026
Opinión espontánea
Respuesta de First Choice
Thank you for taking the time to leave a review we very much appreciate it.
It's great to hear you found the website easy to use.
Enjoy your holiday!
Hard to find some of the details we…
Hard to find some of the details we needed for payment detsils
1 de junio de 2026
Respuesta de First Choice
Thank you for taking the time to leave a review, we really appreciate it. Our team are available each day until 8pm on Live Chat to help with any queries during or after you have booked your holiday.
Wishing you a great holiday!
It was straight forward to book my…
It was straight forward to book my holiday, no serious issues.
16 de mayo de 2026
Respuesta de First Choice
Thank you for taking the time to leave a review, we really appreciate it. Wishing you a great holiday!
Helpful Call Centre
An error was made when booking, and the call centre were very helpful sorting it out for me.
7 de mayo de 2026
Respuesta de First Choice
We are so pleased our team could help with your booking. We appreciate your kind words.
Very helpful looked at several options…
Very helpful looked at several options for me
13 de mayo de 2026
Respuesta de First Choice
Thank you for your 5 star review.
I booked through your website
I booked through your website , yet I have to go to another website to book space on the plane and seats to get to where I have paid you, and they wanted to charge me again for luggage...poor
11 de mayo de 2026
Respuesta de First Choice
Thanks for taking the time to leave a review.
We appreciate you bringing this to our attention and we're sorry you had difficulty booking your space and seats after booking on our website and that you were asked to pay again for luggage. If you can contact us we can look into this further for you
What I Booked Was Not Such a Good Deal After All
When I chose a holiday that looked to be a good price, I proceeded with my booking. When I pressed the "Continue" button the price shot up not by a little but by at least £20 per person. Then I had to download the Ryanair app to complete my booking. Personally, I didn't want another app on my phone doing what apps do best (generally, in my opinion, invading my privacy). Be aware, Ryanair's baggage charges are higher than TUI's. So what looked like a real bargain, turned out not to be such a good deal after all.
6 de mayo de 2026
Opinión espontánea
Respuesta de First Choice
Thank you for your review. We're sorry the price increased during booking and you needed to download the Ryanair app. Where bookings involve partner airlines, certain services such as check-in and baggage are managed directly by the airline, which is why their app is required. Prices and baggage costs can also vary between airlines, which may affect the overall total compared to the initial price shown. That said, we are sorry that this wasn’t as clear as it could have been at the time of booking and that it led to a disappointing experience. Your feedback is really valuable.
Rip Off seat charges
Booking reference 25165348
We paid an additional £840 to book and choose our 6 extra space seats for both outbound and inbound flights however, when we got to the airport all of our chosen seats had been changed for the outbound flights and the seats for our return flights had been removed altogether!
We called first choice via the airport staff and were told there had been an aircraft change and as the plane would be slightly smaller they didn’t have 6 seats together they had 3 extra space seats next to a row of 3 standard sized seats which we had to accept, we needed at least one set of extra space seats as one passenger is 6’7 and would really struggle in standard seats. We were told we would be refunded the £210 paid for the seats which we would no longer have on the return flight however we were only refunded £150 and on the return flight we didn’t get any extra space seats just 3 extra legroom and 3 standard!
So, we paid for 6 extra space seats each way and we got 3 in total, 6 extra legroom and 3 standard!
We would not choose or recommend first choice following this experience.
10 de abril de 2026
Opinión espontánea
Respuesta de First Choice
Thank you so much for taking the time to share your feedback, and please accept my sincere apologies for the experience you had. I completely understand how upsetting and frustrating it can be when changes affect something you’ve been looking forward to, especially a holiday that’s meant to be an enjoyable and relaxing time.
As you have now returned from your holiday, I would kindly ask that you contact us using the link below and provide as much detail as possible. Our dedicated After Travel team will take the time to carefully look into this for you and ensure your concerns are fully reviewed:
https://www.firstchoice.co.uk/holiday/contact-us/after-travel
Once again, I am truly sorry for the disappointment caused. I do hope that, despite these issues, you were still able to enjoy your holiday once you arrived.
Cancelled flight
We booked our holiday 18 months ago and have had several changes to our booking. Today we received an email saying that our flight had been cancelled and moved to the next day on a much later arrival time. I have booked via First choice and Tui every year for over a decade. Never again.
21 de abril de 2026
Opinión espontánea
Respuesta de First Choice
We appreciate you taking the time to share your experience. I’m really sorry for the inconvenience this has caused, especially after being with us for so many years.
As First Choice plan holidays so far in advance, on occasions they do have to change or cancel flights due to operational changes. We do try and keep these disruptions to a minimum, however this isn’t always possible and as per our terms and conditions, all flights are subject to change.
I understand this is disappointing news, particularly after the other changes you’ve already had to deal with and I apologise for the inconvenience.
Respuesta de First Choice
Thanks for your 5* review, we're happy to hear that you found our website easy to use and got a great deal on your holiday!
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