5-Star Review for Brilliant Cleaning Company Brilliant Cleaning Company is truly outstanding and fully deserves five stars. From the initial booking to the final result, the service was impeccably... Ver más
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Consulta las opiniones de los clientes
Excellent end of tenancy clean – deposit returned with no issues I booked Brilliant Cleaner for an end of tenancy clean and the whole experience was smooth from start to finish. The booking proces... Ver más
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Hello Maisie Thank you for inviting me to give some feedback. I’m so glad I chose Brilliant Cleaner we’ve not had a regular cleaning service before and have not been disappointed. Alaina was wond... Ver más
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Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... Ver más
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Información sobre la empresa
Escrito por la empresa
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Información de contacto
London, Reino Unido
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4,6
Excelente
187 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 50% de las opiniones negativas
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5-Star Review for Brilliant Cleaning…
5-Star Review for Brilliant Cleaning Company
Brilliant Cleaning Company is truly outstanding and fully deserves five stars. From the initial booking to the final result, the service was impeccably professional and thoroughly reliable. The team arrived promptly, were exceptionally courteous, and carried out the work to the highest standard. Every surface was left spotless, and they paid remarkable attention to detail in areas others often overlook. What impressed me most was their efficiency without cutting corners, combined with a friendly, can-do attitude that made the whole experience stress-free. I would not hesitate to recommend them to anyone in West London looking for a first-rate, trustworthy cleaning service. Mohhamad, Araam , Araad, Adam they are the best people to work with
24 de abril de 2026
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you Rizwan for such an incredible review. Reading feedback like this makes all the hard work worthwhile. We're delighted to hear that everything, from the booking process through to the completion of the clean, met your expectations and provided a stress-free experience.
Attention to detail, reliability, and professionalism are values we work hard to maintain, so it's fantastic to know that these qualities stood out during your service. We're especially grateful for your kind words about the team, they will be glad to hear your kind words.
Thank you again for your recommendation and for placing your trust in us. We look forward to assisting you again whenever you need us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Excellent end of tenancy clean
Excellent end of tenancy clean – deposit returned with no issues
I booked Brilliant Cleaner for an end of tenancy clean and the whole experience was smooth from start to finish. The booking process was easy, communication was quick, and the team arrived exactly when promised.
The cleaners were friendly, professional, and paid great attention to detail. The oven, bathroom, kitchen cupboards, skirting boards, and carpets all looked amazing once they finished. The flat genuinely looked better than when I moved in.
What I liked most was that it felt like they really understood what letting agents and landlords expect during checkout inspections. Everything was left spotless and well presented, and I had no issues getting my deposit back.
Very reliable service, fair pricing, and excellent results. I would definitely use Brilliant Cleaner again and highly recommend them to anyone needing end of tenancy or deep cleaning in London.
12 de abril de 2026
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you for taking the time to leave such a detailed review. We're delighted to hear that your end of tenancy clean went smoothly and that the entire process, from booking to the cleaning.
End of tenancy cleaning requires a high level of attention to detail, so it's wonderful to know that the team delivered the standard you were looking for and left the property looking its very best. It's especially rewarding to hear that everything was prepared to a standard that helped make the checkout process straightforward and stress-free.
We truly appreciate your comments about our reliability, communication, and value for money. Thank you for choosing Brilliant Cleaner and for recommending our services. We would be more than happy to assist you again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
SERVICE NOT DELIVERED &REFUND NOT HONOURED
I’m very disappointed with my experience with this company.
On the day of the booking, one of the cleaners did not attend due to an internal issue, which meant the full service I had booked could not be completed. While I understand that emergencies happen, this was entirely outside of my control.
Initially, I was offered a refund if I chose to cancel, which I appreciated. However, this offer was later withdrawn after I allowed the cleaner who did attend to stay and complete part of the job.
The service provided was not what was originally agreed, yet a refund was refused. This felt inconsistent and unfair, especially as the situation was caused by their own staffing issue.
Although they waived a small remaining charge, this does not change the fact that the agreed service was not delivered in full and the initial refund offer was not honoured.
Unfortunately, based on this experience, I would not recommend their services
13 de abril de 2026
Opinión espontánea
Respuesta de Brilliant Cleaner
Dear Luke,
We’re sorry to hear you felt disappointed and appreciate you sharing your feedback.
On the day of your booking, one of our cleaners was unfortunately unable to attend due to a genuine last-minute medical emergency. As soon as this arose, we provided several options to ensure you were supported — including a full reschedule, a full refund if you preferred not to proceed, or continuing with one cleaner. We also offered to extend the appointment to allow the full scope of work to be completed.
You chose to proceed with one cleaner for the scheduled duration.
Following the visit, a refund was requested. While this was outside of the options initially agreed, we still processed a refund as a gesture of goodwill.
We always aim to be fair, transparent, and solution-focused, particularly in unexpected situations, and we’re sorry that this experience did not meet your expectations.
We wish you all the best moving forward.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Brilliant Cleaner gets the job done and it’s all in the name 😊
Hello Maisie
Thank you for inviting me to give some feedback. I’m so glad I chose Brilliant Cleaner we’ve not had a regular cleaning service before and have not been disappointed. Alaina was wonderful! She’s an asset to your company. Very respectful, pleasant, efficient and hard working. Please could you send her again! She did an amazing job, in just three hours. The place looked so fresh and clean. I also like your booking system it’s so straightforward and no hidden costs. You’d be surprised at the amount of faff and hidden costs some other cleaning companies have. Simple and straightforward and an easily navigable website and responsive, pleasant email communication and customer service is what drew me to your company. I look forward to continuing to use your cleaning service.
Warm regards
23 de marzo de 2026
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you so much for your lovely review and for choosing Brilliant Cleaner for your first experience with a regular cleaning service. It means a great deal to hear that we were able to make such a positive impression.
We're especially pleased to hear how happy you were with Aleina's work. We will certainly pass on your kind words and do our best to arrange for her to visit again where scheduling allows.
It's also wonderful to know that you found our booking process, pricing, website, and customer service straightforward and transparent. It's incredibly rewarding to hear that this stood out to you.
Thank you again for your trust and support. We look forward to continuing to help keep your home looking fresh and spotless for many visits to come.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Sarah and Ali was friendly and polite…
Sarah and Ali was friendly and polite they come on time and finish on time highly recommend it
18 de enero de 2026
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you very much Zanko for your kind feedback — we truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that Sarah and Ali made such a positive impression and that everything went smoothly, from arriving on time to completing the service as expected. It’s always great to know when our team’s friendliness and professionalism are recognised.
Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to Sarah and Ali — they will be very pleased to hear it.
We look forward to assisting you again in the future.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
I use the deep cleaning see a few time…
I use the deep cleaning see a few time and always brilliant results.
30 de diciembre de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you so much Ahmed for your kind words — we really appreciate your continued trust in our deep cleaning service. We’re delighted to hear you’ve had brilliant results each time.
We look forward to assisting you again soon.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Brilliant from first spray on my…
Brilliant from first spray on my kitchen to the whole home it was amazingly clean and fresh my home
18 de diciembre de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you so much Matin for your lovely feedback — we’re delighted to hear that you were happy with the results from the kitchen right through to the whole home. It’s wonderful to know your home felt clean and fresh after the visit.
We truly appreciate your support and look forward to assisting you again.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Very professional and polite ladys they…
Very professional and polite ladys they made my home really nice and clean before i move in
17 de diciembre de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you Salam for your kind feedback — we’re really pleased to hear that the team helped make your home nice and clean before your move-in.
It’s great to know you found them professional and polite. We wish you all the best settling into your new home, and we’d be delighted to assist you again in the future.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
I looked for last minute end of tenancy…
I looked for last minute end of tenancy cleaning they accommodate me a slot I was worried is not gonna go will as I had bad experience with cleaning companies but brilliant got it done professionally I will use them again in future
22 de noviembre de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you Aram for the Brilliant review! We really appreciate you taking the time to write it.
We’re incredibly happy that we were able to accommodate your last-minute end of tenancy clean and give you the peace of mind you deserved — especially after having bad experiences with other companies in the past.
It means a lot that you would choose us again in the future, and we’ll always be here whenever you need us.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Grate cleaning from Sarah and kamala…
Grate cleaning from Sarah and kamala professional cleaners I highly recommend them
18 de noviembre de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you Ahmad for the Brilliant review!
We’re delighted to hear that you were happy with the cleaning service.
The team will be glad to know that their hard work and professionalism left such a great impression.
Thank you for highly recommending us. We truly appreciate your trust and look forward to helping you again whenever you need cleaning support.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Cleaning was really professional with…
Cleaning was really professional with sarah she made my home realy clean and mange to do it with 5 hours booking
15 de noviembre de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you Kosy for the Brilliant review!
We’re very happy to hear that you were pleased with the cleaning service.
The team will be thrilled to know that her professionalism and hard work made such a positive impact on your home. It’s great to hear that she managed to complete everything within the 5-hour booking while delivering an excellent standard.
Thank you for choosing Brilliant Cleaner — we truly appreciate your trust and support, and we’re always here whenever you need us again.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Fantastic job professionals with…
Fantastic job professionals with cleaning services highly recommende they end of tenancy cleaning
29 de septiembre de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you David for your wonderful 5-star feedback! We’re pleased to know that you found our end of tenancy cleaning service professional and up to your expectations. Recommendations like yours mean a great deal to our team. We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Friendly professional and friendly…
Friendly professional and friendly cleaners deep clean was brilliant thanks guys
28 de agosto de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you so much Hussan for your kind words! We’re glad to hear you were happy with our friendly and professional team, and that the deep clean met your expectations. Feedback like this inspires us to keep delivering brilliant results every time.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Alreet Job
The two men that came did a great job. They were very efficient, quick and kind. Very satisfied with the work done .
28 de agosto de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you Korsh for your lovely feedback! We’re pleased to hear our team delivered an efficient, quick, and kind service that left you fully satisfied. Your appreciation means a lot to us, and we look forward to helping you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Good Cleaning Service have use them for…
Good Cleaning Service have use them for 12 month
25 de agosto de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you Luiz for the review!
We truly appreciate your continued trust in our cleaning services over the past 1 year. It means a lot to us to have loyal customers like you, and we’re delighted to know that our team has consistently delivered good service every time.
We look forward to keeping your home spotless for many more months to come!
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Brilliant service polite and pro
Brilliant service polite and pro
13 de agosto de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you for your kind words. We’re glad to hear you were happy with our brilliant service and found the team polite and professional.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I booked a deep cleaning service for my…
I booked a deep cleaning service for my living room + kitchen, two bathrooms, and windows. The company sent two cleaners for 4 hours. Unfortunately, the experience was extremely disappointing.
They arrived late, left early, and one cleaner spent nearly two hours sitting on my balcony. When she finally cleaned the windows, they were left badly smeared.
The overall quality of cleaning was unacceptable. The carpets weren’t moved, trash was left underneath, dust and hairs remained on shelves, toilets were dirty, and the sofa was untouched with pillows left in a mess. The sink had smears, rubbish bins were left unemptied, and the wooden floor now has scratches from an attempt to remove a stain.
To make matters worse, the company wouldn’t pick up my calls. They initially promised to send cleaners to re-do the job, but later canceled, citing a staff shortage. Since then, I’ve been ignored for hours with no response to my messages.
I genuinely cannot understand how they thought this level of service was acceptable. Honestly, you’d be better off cleaning your home yourself than using this company.
9 de agosto de 2025
Opinión espontánea
I have regular cleaning with brilliant…
I have regular cleaning with brilliant cleaner and always on time and good service.
30 de julio de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you Maurice for your kind words. We’re so pleased to hear you’re happy with our regular cleaning service and that our team’s punctuality and quality have met your expectations. We truly appreciate your continued trust in Brilliant-Cleaner.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
Ótimo serviço de limpeza
Ótimo serviço de limpeza e excelentes profissionais, são totalmente eficientes. Recomendo.
1 de agosto de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our cleaning service and found our team to be efficient and professional. Your recommendation means a lot to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner.
I used they moving and cleaning service…
I used they moving and cleaning service over roller both was brilliant with they skills.
29 de julio de 2025
Opinión espontánea
Respuesta de Brilliant Cleaner
Thank you so much for your 5-star review! We're thrilled to hear you had a great experience with both our moving and cleaning teams. It's always our goal to deliver brilliant service with skill and care across all areas. We truly appreciate your support and look forward to assisting you again!
Kind Regards,
Customer Experience Team
Brilliant Removals & Cleaner
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