Briqfurniture Opiniones 

If there was a 0 or a minus figure i would give it.

I ordered an egg chair in June but constant delays made me worry that i had been scammed and led me to cancelling the order. It was confirmed by email in August 2022, that my refund was being processed. I have been chasing tbe refund since to no avail.

I raised a complaint but their complaint team did not bother to respond in li e with their internal complaint procedure or any regulatory timescale, generally 8 weeks. I have not received details of their regulator/ombudsman to escalate matters. I have chased the refund again and again to keep receiving the same response, apologising that I have not received my money and the refund is in a queue for processing. No further responses or refund has ocurred and I have again had to chase, this morning. This whole experience has been extremely stressful, taken up so much of my personal time and with a total lack of communication from BRIQ. I would never order from BRIQ and i have warned all my family and friends.

Ordered a Mykonos sofa in October 2022 after being told via the online chat delivery would be the second week of December. I ignored the bad reviews online at the time thinking they probably only applied to the supply of egg chairs, this was a mistake.

No updates came through, second week of December passed. I tried calling, emailing, online chat, DM on Instagram, all to no avail. Finally got an email update the week before Christmas to say the sofa would now be delivered sometime in the new year. I immediately replied asking for a refund or to be sent an in stock version of the Mykonos, as we’d been promised delivery before Christmas and this was no longer what we paid for. Received a general reply asking to wait for delivery in the new year, so I sent another request for a refund. Received a reply saying a refund would be on its way, but nothing came through.

I finally received my money back this week (27/2) only due to a charge back carried out by my bank, which I’d initiated beginning of January after not receiving anything from Briq.

My advice would be to never order from this company. I understand delays happen, especially with small businesses, but the complete lack of order updates and not being able to contact them once the purchase is made is absolutely unacceptable.

If I could give 0 star I would.

Ordered in June 2022, promised delivery in 4 weeks, since then I have mucked around and guess what- 8 months later and still nothing! Took hundreds of pounds of my money and are now refusing to email me back.
Phone line is constantly busy so no luck there. If I lived close to their Leeds Branch I would go in there.

MONEY GRABBERS AND SCAMMERS!!! be aware.

Im not giving up though- they will receive an email from me everyday until I get a response.

Worst company I have ever had the displeasure of ordering from. Ordered an egg chair in November told 10 working days delivery. Finally got an email back in January which I asked for a refund and to cancel the order as it still hadn’t arrived. Still waiting for the refund now, phoneline constantly busy and when I finally get an email reply it says they will look into it then no further response. Would strongly advise not to order from this company.

Was a bit dubious after seeing the negative reviews on this site. But couldn’t be more impressed. Looks like previous shipping issues have been sorted! Ordered a hanging egg chair on 07/02/2023 and received this Thursday (16/02/2023). Everything was well communicated, the chair was perfect and really carefully packaged, and the driver was really considerate. Great experience! Would absolutely buy again.

Firstly this is a real review. I couldn’t be more happy with this company actually. I ordered an egg chair on 14/02/23 and it came 16/02/23. Slight problem with delivery address but I messaged the company on Facebook and they replied within the hour rectifying my problem, no questions asked. 2 very nice delivery guys put my egg chair in my room of choice and that was that. All the negative reviews did worry me and didn’t look at them until after my purchase but my experience has been great so no idea what has gone wrong before

BEWARE, DO NOT BUY FROM THIS COMPANY. I ordered an egg chair in July 2022, it is now February 2023 and no chair has been delivered. Phone line doesn't work and communication has stopped. I have never left a negative review before, but I felt I
must warn others of the danger of buying from this company.
I don't think they deserve one star.
I suspect the positive reviews on here are false.

I submitted an order on the Briq website on 9 September 2022 for a sofa, the cost was over £1100. After numerous follow ups, I was promised delivery by the end of November. Further follow up, I was promised before Christmas. I then received an email stating January 2023. On 20 December 2022 I sent Briq a letter of demand for my refund. This was after weeks of follow ups via email and Instagram. I was completely ignored, I gave a response deadline before I would proceed with a claim in small claims court. I filed my claim and sent this to Briq, then got an email saying my order had been cancelled and I would be refunded. No refund was ever paid to me. I had to request default judgement from the small claims court which ruled in my favour. I have now been refunded through chargeback via Visa. This company is well known for scamming people and their "CEO" is linked to a number of scam companies with awful reviews. Now all of a sudden 5-star reviews are popping up - fake! If you are a victim there is a Briq Customers group on Facebook for advice on how to handle this. The more customers who report this company, the more chance that action will be taken against the directors.

I ordered & paid for some out door heaters in September 2022 for outside coming into winter. It is now the middle of February 2023 I have sent hundreds of emails and still no refund and no heater

Worst company EVER! Please DO NOT buy from this disrespectful company. Ordered sofa 5/9/22, they cancel my order 5/12/22 calling me a bad customer because I kept emailing them to ask where my sofa was, never once disrespectfully. Just got my full refund 14/2/23. They’d tried to get me to accept the sofa, after calling me a bad customer. The moment your order has been cancelled, regardless who cancelled the order and they’ve offered you a refund, go straight to your bank and ask them to “reverse chargeback”, you will get your refund quicker, and Briq actually blocked my login information, no doubt preventing me from contacting them for my refund.

I order coffe table through B&Q. 7th February I was supposed to get delivery and still no luck. 2 times sent email and no response.

27/2/2023 update. I finally got my money back. For people wanting to do the same open a case through Resolver and keep firing messages off. If within 120 days open a charge back with your card company. Aso let trading standards know your complaint.
They are a sham and need to be closed. Too many fake 5 star reviews on here as well. Have reported them as well. Good luck.
Bought an egg chair in January. Invoice said 7-10 day delivery. Heard nothing but automated emails and messages saying they will get back within 72 working hours. They don't.
Have opened a Resolver case. Reported to Trading standards and started a chargeback on my debit card.
They are a sham company.

I ordered some sofas in October 2022 and it supposed to be delivered in 8-12 weeks now after 4 months they say me we are sorry you have to wait 3 more months!!! And if you are not happy we can cancel the order fir you! I asked for refunding my money and they don’t want to answer! Are you kidding? Or scamming ?

Unfortunately same story as a lot of the bad reviews on here.
Been a loyal customer for a few years but now dreadful company to deal with.
Bought armchairs and dining room chairs start of September - promised delivery by Christmas. Let down after chasing and chasing leaving us without dining chairs for Christmas.
Order was cancelled start of December (by Briq) and I’ve been chasing my refund ever since but nothing. Sent over 30 emails. Fake customer service number. DREADFUL COMPANY DO NOT WASTE YOUR MONEY WITH THEM!

DO NOT ORDER FROM THIS COMPANY
Ordered an egg chair Start of Aug 2022 2 weeks delivery .. come sep the lies started its will be 2 weeks longer and again and again then Start of Dec 2022 asked for a refund still not arrived and no don't even reply
Been to the shop and its shut down
Website still open
MASSIVE CON

AVOID.

Ordered a £1300 sofa from Briq in September 2022. Sofa was due to be delivered December 2022. Delayed until January, then delayed again until February 2023 and now delayed again until April 2023?!
Will never order from a company again without reading the reviews first. Looks like most customers have had the same experience.

I have asked for a full refund which they have said they are 'processing' will update if I ever receive my money back!!!

DO NOT ORDER FROM THIS COMPANY and do not believe the good reviews, they are most likely paid reviews to offset the enormous amount of negative comments they are receiving.

I’ve just received my double egg chair that I only ordered last week. Very impressed with the service delivery guys were excellent can’t fault the whole process would definitely buy again top quality

Haven't recieved my order. Poor communication and no refund. Absolute noghtmare to speak to anyone or get any response from emails. Phone line permenantly busy, no one responds to emails or calls. AVOID AT ALL COSTS. NIGHTMARE. DO NOT BUY.

LOL Some of these review have to be fake!
I was sceptical before ordering my sofa given the reviews but stupidly I thought that this was just affecting egg chairs and how wrong I was!
I have NEVER experienced anything like it.
Sofa expected 6/10 weeks, no communication at all, I chased numerous times just checking it was on track - was ignored.
Then 10 weeks came by and still nothing, chased and was told nope, won’t arrive in time for Christmas and would be early jan. chased in Jan and now told feb.
We’re now approaching the 20 week mark and they’ve stopped replying totally.
They’ve been deleting comments from others on their instagram and I’m still waiting.
I will be raising a trading standards complaint and I recommend others do the same. This company should NOT be trading.

Don’t believe the ‘good’ reviews . Most likely fake. Just have a look on the comments on their Instagram posts . They delete when they can because so many negative comments, people asking why they can advertise whilst not getting back to customers who have already placed orders that haven’t been received or requested a refund that never comes. Ordered sofa end September . Was told multiple dates even offered a different colour that was ‘ready for dispatch’ she tells you things to stall the whole process until it’s too late to get a charge back from bank. Also has an eyelash company . Website is a shiny cover up for these scammers