Briqfurniture Opiniones 

Very helpful on line help and customer service

Only buy from this company if- BRIQ Furniture Ltd, if you wish to be consistently lied to/ fobbed off, concerning delivery dates of your already paid for items. Only buy from BRIQ if you want to be told you have been refunded when the refund never appears on your account. Only buy from this company if you like the idea of your emails /calls being totally ignored when your refund hasn't been paid. BRIQ has competence in all these spheres of retail practice.

I too ordered the elusive double egg chair and I was also fobbed off with ever changing delivery dates. I was also informed that I would receive a double egg chair cover as compensation for the long wait. I had already ordered one in readiness for the egg, so I asked them to refund me for the cover as they were gifting me one but they didn’t reply. Fortunately for me, I paid with Klarna pay in 3. This meant that I could pause my payments due to not receiving the goods. Klarna gave the company approximately 4 weeks to sort it, which they didn’t. Klarna then stepped in and the refund was processed quick smart, after all, the money was klarna’s not mine! I would advise anyone to pay by Klarna, ClearPay, PayPal etc in the future, even if you have the cash in the bank, as I did, because they will always fight your corner for you and will definitely get your money back. Companies do not want to lose the convenience of their customers being able to use these companies. On a positive note, I did order a pyramid patio heater and a cover for my garden furniture which arrived very quickly. However, after my experience with the double egg chair, I would not use Briq again I’m afraid.

Very worried about this company
Please read all the other reviews
I have cancelled my payment card and informed Mastercard and pay pal of the string of reviews showing no goods arriving along with the string of excuses.
If you are in the same position as me paying for an egg chair which they don’t have then saying it was a pre order which appears to be their modus operandi.
Contact your bank card company and tell them immediately they will then check and verify this and give you a course of action to follow.
Good luck to us all.!
18th November now . Briq furniture has responded saying they have refunded me for the double egg chair. I have called Mastercard today who say no refund has been made.
Briq furniture have sent me the cover for the chair which I also ordered one day later. They have agreed in e mail to refund this also upon its return. I have returned this at my expense via recorded Royal Mail and am now told to wait a further 14 days before refund processed.
This is a show me the money situation!
No refund as yet lots of promises!
These are the facts of my case.
I have reported them to Action fraud who were very helpful and the time limits they gave me have overrun so Briq furniture are in further breach.
Wishing you all good luck Barrie

I have had the same experience as so many others on here. When I placed my order back in mid June, the reviews looked fair, but after multiple emails chasing my egg chair it failed to materialise. By October I was tired of the excuses and asked to cancel my order and receive a refund. Unfortunately, the refund has also yet to materialise and I do not hold out much hope after reading other people's experience. I have decided to see if I can get any help from my credit card company.
Very disappointed.

No not order. When my order didn't arrive I contacted then, I was told they had problems with the courier company, and it will be sent out with tracking by the end of the day. Still no tracking. I contacted them again, was told my order was held in a different warehouse amd I would received tracking within the next 2 days. Still no tracking. I have tried to call, but on one picks up, online chat and e mails are now being ignores. Avoid at all costs

AVOID AT ALL COSTS

Like many others leaving reviews, I ordered a double egg chair in July: an anniversary present for my sister, paying in full, and being told that delivery would follow asap. There was no suggestion that this was a pre-order item when I bought it. It did not arrive. I chased several times, finally spoke to someone who swore that it would arrive mid August. It didn’t. Then they said definitely mid October. Of course it didn’t. At that point they offered a refund - sending a totally bogus picture of my order with the word ‘refunded’ on it. Needless to say, no refunded money has been returned to my account. This is a deceptive, disorganised, reprehensible company, probably on the verge of bankruptcy and engaged in the worst possible practices. I have never written a review of this nature before, but I have never experienced such shocking commercial conduct before. Reading the ratings here, it’s very hard to imagine that they will survive for long. Frankly they deserve to go out of business as soon as possible, so they can stop what amounts to fraudulent behaviours.

Big scam avoid this company orded in August delays on delivery then asked for refund till to date I haven't received refund no one to answer the phone and no reply back on email.

Unfortunately I can't give zero stars, as numerous other poor folk have also commented. I've had the same experience as countless others so it seems. Bought the elusive egg chair in June, but after many many emails chasing and being advised of numerous delays to delivery, I decided to cancel as summer was over and I had kinda lost faith that I was going to ever receive it anyway after so many months. I was promised a refund at the beginning of October but still haven't received it, and now no one at Briq responds to my emails, can't get through to anyone on the customer services telephone number and live chat isn't working. I never leave bad reviews but honestly this company needs to be avoided. I'm fuming. No chair, no refund.

We love our egg chair - it’s great value for money compared to other companies and everyone loves to use it as it’s so comfortable.

I ordered my Egg chair via Briqfurniture and everything went as expected, delivered on time by friendly and helpful delivery men.
It was then very straightforward to put together with the help of their instructions…..I love my Egg Chair a great addition to the garden!

DO NOT BUY FROM HERE, ROBBERS

I have been experiencing problems with a double egg chair that was ordered in July 2022 and it has been delayed and delayed and when I have asked for a refund, they told me account team will process it on 30th September 2022. No refund has been given!!!!

Disgusting service

Would give 0 if I could. Ordered an egg chair back in June. Nothing on the website stated that this was a ‘pre delivery’. Clearly stated ‘buy now’ and that delivery would be within 4 weeks. After 4 weeks I emailed Briq to ask for an update, they said it was a preorder and that there was a delay with shipment meaning my order would come by August. It is now end of October and still have not received. Do not buy from here!

Ordered a fire pit table came within expected delivery timing , driver was polite and helpful , table was easy to put together no issues working fine

Placed an order that I immediately cancelled. Emailed the company who were good and acknowledged it had been by mistake and cancelled it without any shipping etc. Nearly 2 weeks later and after 5 emails I have still not received my refund that I keep getting told is with the accountants.

Ordered an egg chair in May for delivery in July, postponed to end Augus. I cancelled as summer eoukd be nearly over by then and was told I'd be refunded. No refund, no response to emails, they don't answer the phone, online chat function has disappeared. I have gone via my credit card for a refund.

I ordered our sofa in June and we have just received it.
It was a little delayed and I know they had a problem with a courier that is now resolved and they are now catching up.
I managed to talk to someone on Instagram message and from there it was super easy!
My delivery was arranged and we now have the sofa! It’s absolutely stunning and such good quality! Worth the wait!

Absolutely awful service. Ordered about 4 months ago and kept getting fobbed off without of stock and expecting it in! Cancelled my order and requested a refund, still waiting 3 weeks on!!!

I have contacted trading standards and ombudsman and now trying to find out if I can report them as fraudulent company! No sofa since Nov 21, cancelled in July 22..waiting for a refund of £1200...I have emailed several times with no response,I have called, they never pick up. Please avoid this company...unfortunately I didn't read their reviews before I purchased with them!

DO NOT ORDER FROM THESE! SCAM!
Been waiting for an order since may this year and now they will not get back to me and have no way of getting in touch!